07/10/2026
Customer service announcement. This isn't directed to most of my customers but maybe a few and maybe some customers that i have not had yet. This will be a longer post and a little bit of a rant, sorry for that. But if you call the shop and I do not answer, please leave a message. Sometimes it takes me a little to call back if it is necessary for me to call back. I had a pile of calls yesterday, probably 5 times the amount of calls I normally get in a day. Some were probably telemarketers but with the amount the phone rang yesterday I believe it was 1 or a few people calling repeatedly with the frequency of the calls. I am only 1 person doing multiple jobs in a day. Some days are absolutely horrible like yesterday, things go wrong with parts or repairs that cause me delays and takes up a large portion of my time in a day that was not accounted for in my schedule. Please do not continue to call if I do not answer, leave a voice-mail. If I didn't answer the phone, I probably will not answer in 5 or 10 minutes either. I only answer the phone if I am sitting at the desk looking up parts anymore. If I am working on a vehicle or dealing with a customer at the counter I will not answer the phone, it goes to voice-mail. This is the reason why I have voice-mail. When I close the shop during my regular business hours for any reason you will get a different message than when I am open at the shop. I turn my answering machine on at my desk, it will say I'm closed and the date and time I will reopen, it also picks up in about 2 rings. My voice-mail picks up in 5 or 6 and says I am working on a vehicle or with a customer leave a message and I'll call back as soon as possible. I do the best I can to get your vehicle in and done as soon as I can. So please do not call multiple times in a day, if I didn't answer, leave a message please. Thank You.