04/22/2026
I read this today and it is so true.
People who bring cars to your shops can roughly fall into 3 groups. There are Customers. They expect to pay a fair price for good work. There are your Clients. You have a relationship with these people. They want you to be here next year.
Finally, there are people with broken cars. They don’t give a rip about the success or failure of your business. They may lie, cheat or steal from you. You owe these people nothing. Don’t do them a favor, they will use it against you. Don’t stay late to get a job done for them. They will post a 1 star review because the car wasn’t done on time.