Guidepoint Systems

Guidepoint Systems Guidepoint is a pioneer in vehicle Telematics. With a company owned and operated 24/7/365 response centers at the core providing assistance to our members.

ABOUT US

The Guidepoint Journey

Our Story

Guidepoint Systems is a leading supplier of vehicle telematics solutions to automotive original equipment manufacturers (OEMs), dealerships, commercial fleet managers, rental car companies and individual vehicle owners. In addition to its innovative hardware and software as a service (SaaS) solutions, Guidepoint operates fully staffed 24/7/365 call cent

ers in the U.S. and Mexico to provide services directly with vehicle owners, dealerships and fleet managers.

Vehicle protection gets framed around theft. That's only part of what Guidepoint does.After your vehicle sells, the devi...
05/29/2026

Vehicle protection gets framed around theft. That's only part of what Guidepoint does.

After your vehicle sells, the device keeps reading:

Your true odometer — the actual dashboard reading — fires service alerts at the right mileage.When your factory warranty is approaching its end based on actual mileage, your dealership knows. When your first oil change interval hits, the data is there before you have to think about it.

The vehicle health data your dealer's service team sees between your visits means they can reach out before a warning light becomes a problem. The actual fault code, the part identified, the appointment ready.

That's a different kind of ownership experience. It starts at the dealership, and it doesn't end when you drive home.

Ask for Guidepoint at delivery.

If you purchased Guidepoint GPS protection at your dealership, you're on a subscription term.Before it lapses, here's wh...
05/27/2026

If you purchased Guidepoint GPS protection at your dealership, you're on a subscription term.

Before it lapses, here's what stays active when you renew:

✔ True odometer tracking: real mileage from your dashboard, not GPS estimates
✔ Vehicle health monitoring: battery state of charge, fuel level, fault code alerts
✔ DTC diagnostics: specific fault codes and plain-language descriptions when a warning fires
✔ Real-time GPS location and motion alerts}
✔ 24/7/365 Response Center recovery if your vehicle is ever stolen

Renewals are available through your dealership or directly through Guidepoint Systems. If your term is approaching and you haven't heard from your dealer, reach out; it's worth confirming your coverage is current.

Today, we honor and remember the brave men and women who made the ultimate sacrifice for our country.Their courage, serv...
05/25/2026

Today, we honor and remember the brave men and women who made the ultimate sacrifice for our country.

Their courage, service, and sacrifice will never be forgotten.

This Memorial Day, we pause in gratitude for those who gave everything for our freedom.

Not all vehicle protection products do the same thing.Before you leave the dealership, ask what the GPS device actually ...
05/22/2026

Not all vehicle protection products do the same thing.

Before you leave the dealership, ask what the GPS device actually reads: Is it location only? Or does it read the actual vehicle; true odometer from the dashboard, battery state of charge, and specific fault codes when your check engine light fires?

Guidepoint is a telematics system. It reads the vehicle directly through OBD-II. That's the same port your mechanic uses when you come in for service.

The difference matters for service alerts, warranty timing, battery health, and what happens when your vehicle is stolen.

One device. Installed at delivery. Ask for Guidepoint.

In 1999, GPS in a consumer vehicle was not a standard feature. Stolen vehicle recovery meant police reports and waiting....
05/20/2026

In 1999, GPS in a consumer vehicle was not a standard feature. Stolen vehicle recovery meant police reports and waiting.

Guidepoint Systems started building the infrastructure to change that outcome.

What 25 years of recovery operations produces is not marketing language. It's a trained specialist team that knows how to coordinate with law enforcement across jurisdictions. It's a Response Center that has managed more cases than most people will ever hear about. It's a process refined across hundreds of thousands of real situations.

When we say "24/7/365 Response Center with active case management and direct law enforcement coordination” that is not a feature description. It is a description of an operation that has been running continuously since the Clinton administration.

The device is installed at the dealership. What's behind it was built over 25 years.

One Guidepoint unit. 21 vehicles recovered.Earlier this month, a truck rental customer reported a stolen rental truck fr...
05/19/2026

One Guidepoint unit. 21 vehicles recovered.

Earlier this month, a truck rental customer reported a stolen rental truck from a hotel in Montreal,Quebec. Our Customer Support team got to work immediately, tracking the vehicle in real time and coordinating directly with Quebec law enforcement across multiple shifts.

On April 28, the truck was located at a service repair facility and successfully recovered.

But that’s not where the story ends.

Because our unit led law enforcement to that location, Quebec Police were able to recover 20 additional stolen vehicles being stored at the same facility, none of which were equipped with GPS tracking.

One connected vehicle broke open an entire theft operation.

This is what 25+ years of stolen vehicle recovery infrastructure looks like in practice: trained support specialists working around the clock, real-time GPS visibility during active events, and direct law enforcement coordination that delivers results.

Recoveries like this remind us that connected vehicle technology isn’t just about protecting oneasset. It’s about the ripple effect when the right system is in place at the right moment.

To the truck rental team, our Customer Support team (Mary and Michel, outstanding cross-shift work), and Quebec law enforcement: thank you.

Most financed vehicles disappear from the dealership's visibility the moment the customer drives off the lot.With Guidep...
05/18/2026

Most financed vehicles disappear from the dealership's visibility the moment the customer drives off the lot.

With Guidepoint active, that's not what happens.

True odometer data continues to feed lifecycle alerts; service reminders, warranty end, tradewindow. The dealership that financed the vehicle maintains a data connection to it throughout the ownership period.

For financing professionals: a customer who returns to the dealership for service is a customer who returns to the dealership to finance their next vehicle. The service retention model and the finance retention model are the same customer.

Guidepoint is the device that keeps that loop closed.

When a Guidepoint-equipped vehicle is reported stolen, our Response Center doesn't send the owner a map and wish them lu...
05/15/2026

When a Guidepoint-equipped vehicle is reported stolen, our Response Center doesn't send the owner a map and wish them luck.

Trained specialists contact law enforcement directly; with live GPS coordinates, active casetracking, and consistent communication until the vehicle is located.

We have been coordinating with law enforcement agencies across the country since 1997. The process is built for efficiency: the right data, to the right agency, in the right format; reducing response time and maximizing recovery outcomes.

Law enforcement professionals: if you work recovered vehicle cases and want to understand how Guidepoint integrates with your process, we'd welcome the conversation.

A sold customer with an active Guidepoint subscription has service milestones your BDC can see coming.True odometer data...
05/13/2026

A sold customer with an active Guidepoint subscription has service milestones your BDC can see coming.

True odometer data triggers alerts at exact intervals: first oil change, warranty end, tradewindow. Not calendar estimates; actual mileage, on that specific vehicle, based on how the customer is actually driving it.

When the alert fires, the outreach is specific and credible: "Your vehicle is approaching 5,000 miles; your first oil change interval. We have openings this week.

"That's a different conversation than a generic service reminder blast. The customer knows it's relevant because it is relevant.

Guidepoint is installed at time of purchase through your dealership's F&I office. The life cycle data connection starts the day the vehicle sells.

What to do if your vehicle is stolen?Take a deep breath, we’re here to help. Follow these steps to get the recovery proc...
05/11/2026

What to do if your vehicle is stolen?

Take a deep breath, we’re here to help. Follow these steps to get the recovery process started quickly and safely:

Contact Local Authorities
Report the theft to your local police department right away. Be prepared to share your vehicle’s make, model, color, and license plate number.

Call Guidepoint Systems
Once you have your police report number, contact Guidepoint Systems. A 24/7 Response Center Specialist will assist you using your vehicle details and account information.

Your safety comes first, leave the recovery process to the professionals.

Call 1-877-477-3463 to speak with a 24/7 Response Center Specialist.
Visit www.guidepointsystems.com to learn more.

Accidents Happen, But You’re Never Alone with Guidepoint!A car crash can be overwhelming, but with Guidepoint Systems, h...
05/08/2026

Accidents Happen, But You’re Never Alone with Guidepoint!

A car crash can be overwhelming, but with Guidepoint Systems, help is always just a moment away. Our cutting-edge technology and 24/7 support ensure you're never left stranded.

Automatic Crash Detection – Instant alerts when you need help

Emergency Assistance – Quick response when every second counts

Peace of Mind – We’ve got your back, always!

Drive confidently knowing Guidepoint is here for you. Learn more at www.guidepointsystems.com or call 1-877-477-3463 to speak with our 24/7 Response Center Specialists.

Address

25231 Dequindre Road
Madison Heights, MI
48071

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+18774773463

Website

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