Comments
Very easy and accommodating process!
Had an amazing experience with Enterprise this past weekend I had to rent a larger vehicle for my son’s 10th birthday and the efficiency and professionalism that I received was remarkable. I was in and out in less than 5 minutes and the online reservation process makes it quick and simple.A thousand thank you’s to the staff at the Dulles Airport location you guys rock!!!
Never had such great service. Assistance with luggage and the great workers in the office. Will only book with Enterprise from now on. Worth the extra cost for the convenience and pleasantness.
Awesome customer service, they go above and beyond.
Please, open your web site for Russia!!!
Re: Dulles, VA location!
Here’s the deal. The employees at this location are literally thieves, and I don’t say that lightly. There is supposedly a Lost and Found at this location, but it requires honesty from their employees, which turns out doesn’t exist. I forgot a Nintendo Switch (with a game cartridge in it) in the glove compartment. I filed a lost claim the same day the car was returned. Their response took several days to receive, and only said “we haven’t found it”. SERIOUSLY?!? You didn’t find the hottest video game system currently on the market?! Yeah...sure. I gave a detailed description of the system (color of controllers, game cartridge in the system, etc), but they couldn’t find it??? They stole it. Enterprise employees stole my Nintendo Switch, with a total value (including downloaded games) of over $600. This location should be shut down. These people are dishonest and despicable.
I generally like Enterprise. Their vehicles always meet expectations and their staff is friendly and professional. On my last rental I had one big issue: to get a toll pass, they required a nearly $20.00 charge. There should never be a charge for that device. Many toll booths don’t accept cash.
Staff was really nice. Car we selected came out of the car wash with LOTS of dead bugs still embedded. We said we'll take it anyway, but the car wash folks could do a better job. I struggled at a gas station to scrub all the bugs off the windshield. Would still rent from Enterprise every time.
Great service!!
Love the Washington Dulles Enterprise! Customer service is top notch! In and out in less than 5-7 minutes every time! Rented a compact SUV for about the same price as a full size sedan! 5 smiley face rating! Maybe if you had just one more shuttle to pick up customers, you could be in the exclusive 6 smiley 😊 face rating! 😉
The Enterprise staff at Dulles Airport was alert, friendly and professional. Our Dodge van was spotless. We’ll see them again!
The staff @ Dulles were exceptional! Friendly, accomidating,helpful! Naples agencies should take lessons from them!
