06/12/2026
We love our customers :)
On 6/5/2026 12:25 PM, Rick Faveau wrote:
To Josh,
Hey Josh, I wanted to update you on the status of my truck. I installed the PCM back in the truck and it was doing some weird stuff with the check engine light coming on and off. I replied to an older email, so you probably didn’t get the message. It explains what I was experiencing. On the first cold start, the check engine light came on and stayed on for less than a minute. After shutting it off and back on again it was acting normal where it would come on and shut off within 3 seconds. I did a drive cycle to make sure the modules came back into the PCM. After checking that they were good, I took it to my local smog shop and it PASSED!!! I was a little worried about it, but it came through!!
You guys came through!! I can’t thank you enough for your support and integrity of handling this. Most places would have wanted to just sell me a refurbished PCM, but you and your company showed such integrity of how a business should operate. This is true customer service!!
I understand this because prior to working for Autozone, I had a high end cleaning business for 22 years, a total of 30 years in the industry. Customer Service was my top priority and your company shows that in glowing colors!!
What a great experience working with all of you and you can be assured I will be singing your company’s praises for now on!!
Keep up the great work!!
Sincerely,
Rick Faveau
A very satisfied customer!!