Intelligent Auto LTD

Intelligent Auto LTD High quality, servicing, repair & diagnosis of all Petrol, Diesel, Hybrid & Electric Vehicles

We’ve had an absolutely exhausting few days in the workshop! 😅In the last few days we’ve repaired:🔧 A VW Sharan needing ...
01/06/2026

We’ve had an absolutely exhausting few days in the workshop! 😅

In the last few days we’ve repaired:

🔧 A VW Sharan needing a new NOx absorbing catalyst, previously diagnosed as a DPF issue!

🔧 A Ford Transit that had previously had a DPF delete and dodgy remap, once restored the underlying issue identified as a faulty engine coolant thermostat

🔧 A Ford C-Max with a failed DPF, sent to us from a fast fit centre “requiring a DPF clean”

🔧 A Peugeot with a failed DPF causing NOx efficiency faults, from a car sales company after fitting NOX sensor & adblue injector!

🔧 A Mercedes with an overheated DPF caused by air/fuel ratio issues, identified during routine service by ourselves.

🔧 A Ford Transit requiring a replacement rear back box due to corrosion, identified as part of our industry leading multi point health check.

The good news?

✅ All fixed
✅ All running correctly
✅ All back to manufacturer standards

What frustrates us is how often we see vehicles that have had DPF deletes, emissions systems removed or poor-quality remaps fitted to mask a fault.

The owner is usually told it’s a cheaper solution.

The reality?

Most of the time it ends up costing far more to put right afterwards than it would have done to simply diagnose and repair the fault correctly in the first place.

At Intelligent Auto we don’t delete systems and hope for the best.

We test.
We diagnose.
We prove the fault.
Then we fix it properly.

Because fixing the cause is always better than hiding the symptom.

The car that’s currently breaking the internet…The new Ferrari Luce.A fully electric Ferrari. Four doors. Four seats. An...
30/05/2026

The car that’s currently breaking the internet…

The new Ferrari Luce.

A fully electric Ferrari. Four doors. Four seats. And yours for the bargain price of just £550,000.

Now, I don’t know about you, but in the society we live in there seems to be two groups of people:

🚗 Those who can casually drop half a million pounds on a Ferrari.

🔋 And those of us comparing electricity tariffs to keep the Nissan Leaf topped up.

I’m genuinely pro-EV and fair play to Ferrari for stepping into the electric world. It was always going to happen.

But… am I the only one looking at it thinking it could have been a bit prettier?

Maybe Ferrari have been raiding the archives and taken inspiration from some classic Lancia designs. Maybe it’ll grow on us. Maybe I’m just getting old.

Either way, I’d love to know what you think.

🔥 Future icon?
🤔 Ugly duckling?
💰 Or just expensive jewellery for people with significantly bigger wallets than ours?

Let the debate begin…

🐾 If you’re bringing your car in, make sure you say hi to Ron!Our little workshop mascot, Ron the French Bulldog, is alw...
28/04/2026

🐾 If you’re bringing your car in, make sure you say hi to Ron!

Our little workshop mascot, Ron the French Bulldog, is always on hand to welcome customers, supervise the team, and make sure standards stay high (especially when treats are involved).

He may not be much use with diagnostics, but he’s excellent for customer service. 😄

Pop in, say hello, and give Ron the attention he believes he deserves! 🐶



🚗 A refreshing reminder that honesty still exists in the motor trade…A local primary school teacher brought her Peugeot ...
24/04/2026

🚗 A refreshing reminder that honesty still exists in the motor trade…

A local primary school teacher brought her Peugeot 208 to us after her usual garage had warned her about replacing the timing belt on the “wet belt” engine.

She booked in with us for the job.

As always, before any work starts, we carried out our complimentary vehicle health & safety check.

When our technician started stripping down for the belt replacement, he quickly found the belt had already been changed previously — and was still in great condition 👍

So what did we do?

❌ Carry on and charge for work not needed?
❌ Keep quiet and take the money?

Absolutely not.

✅ We stopped the job
✅ Contacted the customer
✅ Sent over a full inspection report showing the real issues we had found:

• Suspension wear
• Weak battery
• Brake fluid needing attention

The customer was genuinely shocked by the honesty and said she’d never experienced such transparency from a garage before.

She cancelled the timing belt work and instead asked us to carry out the repairs the car actually needed.

That’s how we work.

We don’t sell fear.
We don’t guess.
We inspect, test and advise honestly.

Testing, not Guessing.

All repairs carried out by Intelligent Auto follow our Gold Standard approach using OE or OE-quality parts and manufacturer repair procedures.

📍 Team Valley, Gateshead
📞 Get in touch today if you’d like a garage that puts honesty first.

What a Result!After just 4 days in the role, Alisha — our new Trainee Service Adviser — is already making such a positiv...
23/04/2026

What a Result!

After just 4 days in the role, Alisha — our new Trainee Service Adviser — is already making such a positive impression that customers are bringing in gifts to say thank you.

That says everything about the importance of attitude, personality, and genuine customer care. Skills can be taught, systems can be learned, but making people feel valued comes naturally to the right person.

Alisha joined us with no motor trade background, but with the right mindset and a passion for helping people. Early signs suggest we may have found a star.

At Intelligent Auto Ltd we believe great customer service is just as important as great technical ability — because people remember how you made them feel.

A brilliant start, and we’re excited to see her grow into the role with the help of Emma Lindley and her IMI accredited Service Adviser Academy.

🏆 National Recognition for Intelligent Auto 🏆We’re delighted to share that Intelligent Auto has been named a finalist in...
18/04/2026

🏆 National Recognition for Intelligent Auto 🏆

We’re delighted to share that Intelligent Auto has been named a finalist in the IAAF Garage Awards 2026 for Best Single Site Garage.

For a proudly independent business from the North East, this means a lot.

It recognises the standards we set ourselves every day — quality workmanship, honest advice, investment in training & equipment, and always putting the customer first.

The winner will be announced on 3rd June at The Garage & Bodyshop Event, NEC Birmingham.

No matter what happens on the night, we’re already incredibly proud to be in the final.

A huge thank you to our team and every customer who trusts us with their vehicles.

Misfire. No Fault Codes. No Guesswork.This Skoda Octavia 1.6 TDI came to us with a clear misfire concern, but the engine...
17/04/2026

Misfire. No Fault Codes. No Guesswork.

This Skoda Octavia 1.6 TDI came to us with a clear misfire concern, but the engine ECU had no stored fault codes to point us in the right direction.

For many garages, this is where the parts darts begin…
Injectors changed. Sensors swapped. Money spent.

That’s not how we work.

Using an oscilloscope and non-intrusive testing methods, we analysed live engine data and compared cylinder patterns to identify the weak cylinder without removing parts or replacing anything unnecessarily.

✅ No Swapanostics
✅ No Guessanostics
✅ Just evidence-based diagnostics

Why does this matter?

Because every wrong part costs money.
Every guess costs time.
And every accurate diagnosis gets you back on the road quicker.

At Intelligent Auto we believe in Testing, Not Guessing — keeping customers informed every step of the way.

Fault codes aren’t part numbers. Sometimes the answer is hidden in the waveform.

📞 If your vehicle has an ongoing fault others can’t solve, get in touch.

15/04/2026

Ford Wet Belts – Not Always the Villain!

There’s loads of scare stories about wet belts on the Ford Transit 2.0 EcoBlue, but here’s the honest truth…

If the correct oil is used and it’s serviced on time, they’re generally absolutely fine.

At Intelligent Auto we use 5W30 A5/B5 oil — the proper spec these engines were designed for from factory. Our regularly maintained customers don’t tend to suffer wet belt problems.

The ones that do? Usually they’ve had:

❌ Missed services
❌ Wrong oil
❌ Cheap servicing
❌ Poor history

This video shows a good example of an engine that’s been looked after properly.

Modern engines need proper maintenance – not guesswork.

If you run a Transit van and want it maintained properly, get in touch.

All repairs carried out by Intelligent Auto follow our Gold Standard approach using OE or OE-quality parts and manufacturer repair procedures.

A quick honest update about oil prices…This week we were contacted and told that oil prices are going up from Monday, du...
21/03/2026

A quick honest update about oil prices…

This week we were contacted and told that oil prices are going up from Monday, due to global increases linked to the Middle East situation.

We were advised to stock up now before the price rise hits.

Now here’s the honest truth 👇

The oil currently sitting in UK warehouses
👉 Was made from oil pulled out the ground months ago
👉 Bought at older, cheaper prices

So increasing the price on that stock now… doesn’t quite sit right with us.



What this means for you 👇

✅ We will NOT increase prices on the oil we already have in stock
You’ll continue to pay a fair price based on what it actually cost us.

⚠️ When new stock comes in at higher prices, yes… prices will have to increase.
But we will:

✔️ Be upfront about it
✔️ Keep pricing fair
✔️ Never take advantage of a situation



We’re here for the long game, not quick wins.

That means doing right by our customers—even when others don’t.

If you’ve got any questions, just drop us a message 👍


🔰

The right tools make all the difference. 🔧This Ford Ranger came to us to have a spring lift kit installed after several ...
11/03/2026

The right tools make all the difference. 🔧

This Ford Ranger came to us to have a spring lift kit installed after several other garages had declined the job.

The reason?
They didn’t have the correct tooling required to safely remove the front coil springs.

Removing heavy-duty springs without the proper equipment isn’t just difficult — it can also be dangerous.

At Intelligent Auto, we believe in investing in the right tools for the job. That doesn’t just mean advanced diagnostic equipment, but also the specialist mechanical tooling needed to carry out repairs and upgrades properly.

Whether it’s diagnostics, engine work, EV repairs, or suspension upgrades like this, having the correct tools allows us to complete work safely, efficiently, and to the highest standard.

Another job completed the right way.

All repairs carried out by Intelligent Auto follow our Gold Standard approach using OE or OE-quality parts and manufacturer repair procedures.

Address

14 Earls Park North, Earlsway, Team Valley
Gateshead
NE110RQ

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5pm

Telephone

+441914871384

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