06/06/2026
Chinese brands don't fail because of product. They fail because of aftersales.
Xpeng ANZ seems to know this. Two months into their factory-direct operation in Australia, they've opened dealers across five states, stood up a parts warehouse in Melbourne with FedEx, and published a direct customer care channel.
Parts are moving. Pricing for the upgraded G6 and X9 is due before the end of June. The distributor legal battle with TrueEV is still heading to trial in October — but from the factory's side, at least, the infrastructure is being built.
→ Dealers open in QLD, NSW, VIC, SA and WA
→ Next-day parts delivery to Sydney, Adelaide and Melbourne
→ Customer-facing resolution process for outstanding TrueEV cashback claims
→ G6 and X9 specs and pricing expected Q2 2026
Australian buyers have been burned before by Chinese brands that rushed in and then went quiet. Whether Xpeng ANZ holds to this — especially through a messy legal fight with their old distributor — will be the real test.
Watch this space.
https://www.carexpert.com.au/car-news/xpeng-australia-makes-customer-support-promises-as-it-builds-for-the-long-term