01/07/2020
Job Responsibilities
-Greet customers and assist them in finding the parts they are looking for, including answering questions, educating on product usage and providing advice for maintenance and installation.
-Assist with inventory management and verify that all parts are correctly stocked and displayed for optimal visibility and accessibility.
-Intervene in situations where a customer is dissatisfied, and come up with creative solutions to maintain business when dealing with backorders, damaged parts or stock-outs.
-Organize merchandise and participate in modifying displays to reflect current inventory, sales and promotions.
-Calculate sales totals, taking into account such factors as discounts, store credit, promotions and flash sales.
-Label different parts based on their function and price using predetermined methods for organization and documentation.
-Inspect returned parts to find defects and promptly assist the customer with a replacement part or a full refund.
-Participate in accepting shipments of parts, sending orders to customers and documenting all inventory that enters and exits the shop.
Job Skills & Qualifications
Required:
*Tertiary diploma or equivalent ,A qualification in marketing an added advantage.
*Able to quickly learn about a variety of parts.
*Personable, friendly and willing to listen.
Preferred:
*One to three years of experience in customer service
*Familiarity with stocking and organizing inventory
*Comfortable handling money
*Strong verbal communication skills required
*Great customer service skills
*Familiar with mechanical basics
*Experience in sales preferred