23/02/2023
It’s a pleasure to read this feedback, not everybody seems to see what quality that we try to deliver and the time that we put in it.
Feedback fro US customhouse.
Hi Harald,
I wanted to follow up and tell you how much I appreciate the work on the hydraulics, the contact level and information. First, the install was as the directions stated and easy, despite reading stories of failure warnings and function issues after install- I had none. The parts look new under the lid and the foil posts on the outside are perfectly polished. Secondly, I admire your comminuation as it seems a lost art in a time with such great tools yet true communication is sparse. Admittedly, I had questions/worries about sending parts and money overseas but I was at ease with contact level and guidance. Lastly, I mentioned my own mistake in ordering an aftermarket part. You gave good detail on what to do or not to do. Wish I'd asked you first. It turns out the aluminum extensions, probably China made had threads that were cut wrong. I did NOT cross thread. The Machinist was frustrated with the issue until he realized the parts threads were cut to the wrong specification. No issue then, he corrected the fittings on the foil and everything is as new.
I recently met another gentleman in town with a beautiful 997 TT and he complained that the same hydraulics had begun leaking. I told him I'd be happy to help remove it and when he is ready, I will have him ship that to you.
I can't say how much I appreciated the quality and service except to say I'll have another sent to you as soon as possible.
Take Care,James F. Diehl