07/07/2026
Self-entitlement is getting out of control.
Day 1: Someone comes in looking to have work done. I politely explain we're booked until next week. Twenty minutes later, I find them in my parking lot with their car jacked up, working on it themselves. When I ask them to leave, somehow I'm the jerk.
Day 2: A customer pulls in, the passenger walks into the shop, lights a cigarette, and starts smoking. We have flammable materials everywhere, so I tell them there's no smoking in the shop. Once again, I'm the jerk.
Later that same day, someone walks through the garage asking for an oil change. I explain we're fully booked but would be happy to schedule them for next week. Instead of leaving through the front office, they try to walk back through the shop. I ask them to use the front door because customers aren't allowed in the shop due to insurance and safety policies.
You guessed it... I'm the jerk again.
Apparently, enforcing safety rules, respecting schedules, and protecting my employees and customers makes me the bad guy. We don't make these rules to be difficult—we make them to keep everyone safe and to run a professional business.
I guess I hit the trifecta.
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