Empire Imported Parts & Service

Empire Imported Parts & Service Specializing in European and Asian imported car repairs and parts since 1970. Polk County's import car repair leader. all European and Asian imported car repairs and parts.
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Operating as usual

02/19/2021

Phones are back online. Give us a call to schedule an appointment as needed. We are currently taking appointments for next Thursday.

02/19/2021

Our phone lines are down thanks to the Dundee Rd construction project. Please message us on Facebook if you need anything. Sorry for the inconvenience.

Rare sighting in Florida.  Safe to say it was cold at 6am this morning.  Reports of flurries just north of us.
02/04/2021

Rare sighting in Florida. Safe to say it was cold at 6am this morning. Reports of flurries just north of us.

Mike really gets into his work.  Looks like this Mercedes-Benz is trying to eat him.  All in a days work.We are filled u...
01/27/2021

Mike really gets into his work. Looks like this Mercedes-Benz is trying to eat him. All in a days work.

We are filled up for this week. Make sure you call ahead to schedule your appointment for next week.

Nostalgia Friday!  1969 and 1970 Jaguar XKE's, a 1963 Porsche 356B, and a 1978 Fiat 124 Spyder.  All in the shop at the ...
12/04/2020

Nostalgia Friday! 1969 and 1970 Jaguar XKE's, a 1963 Porsche 356B, and a 1978 Fiat 124 Spyder. All in the shop at the same time.

We are filling up quickly with those getting ready to travel for Christmas. Don't wait until the last minute. Call and get on the schedule ASAP as space will be more and more limited the closer we get to Christmas.

Everyone have a great, safe weekend!

Scenes before the storm this morning.  Double rainbow to get the day started.  10 minutes later it was raining sideways!...
12/01/2020

Scenes before the storm this morning. Double rainbow to get the day started. 10 minutes later it was raining sideways!
We offer only the best in one of the most overlooked parts on your car, wiper blades. We stock Bosch wiper blades for most European makes, and what we don't have, we can get next day worst case.
Losing focus on the road is a very dangerous scenario. Give us a call to ensure your safety before the next flash storm. We only charge the cost of the wipers, no labor to install them.
Hope everyone had a great Thanksgiving!

Happy Thanksgiving to everyone from all of the Empire family!  We will be back in action Monday.  Enjoy your turkey and ...
11/26/2020

Happy Thanksgiving to everyone from all of the Empire family! We will be back in action Monday. Enjoy your turkey and have a great weekend!

We will be open normal hours, 8:00am to 5:30pm, Monday thru Wednesday this week.  We will be closed Thursday and Friday ...
11/23/2020

We will be open normal hours, 8:00am to 5:30pm, Monday thru Wednesday this week. We will be closed Thursday and Friday in celebration of Thanksgiving. We hope everyone has a great, safe Thanksgiving!

Road construction going on right now in front of the shop.  Half of the entry driveway is closed.  Use caution when ente...
11/04/2020

Road construction going on right now in front of the shop. Half of the entry driveway is closed. Use caution when entering or you can use our rear entrance on Executive Rd. They tell us it will be paved tonight, so hopefully it is over quick.

Mini Cooper head gasket replacement.  Looking at this makes you think they built the car around the engine.  Not a probl...
10/21/2020

Mini Cooper head gasket replacement. Looking at this makes you think they built the car around the engine. Not a problem for Mike. Just a bunch of nuts and bolts.

We love when Roger brings his Mini in.  Such a cool little car that is in great shape thanks to Roger's love for his mic...
10/09/2020

We love when Roger brings his Mini in. Such a cool little car that is in great shape thanks to Roger's love for his micro machine.

Safe to say we have received a few inches over the last few days.  Little Lake Empire is at capacity.  With the current ...
09/30/2020

Safe to say we have received a few inches over the last few days. Little Lake Empire is at capacity. With the current road construction on Dundee Rd. beginning last week, our drainage issues should be resolved soon. The engineers for the 4 lane project have assured us that the fix is in the plans. Now if we can just get them to give us a westbound turn lane...

09/07/2020

We are closed today in celebration of Labor Day. Hope everyone has enjoyed the long weekend. See you on the Chain of Lakes. Have fun and stay safe to those boating today. We will be back open normal business hours Tuesday thru Friday this week.

07/30/2020

Check out this 2015 CLA that was driven into a puddle that caused the engine to stall. With the amount of water in the engine that was discovered, most shops would abandon the original motor and force the owner into a very pricey engine replacement. We went the extra steps to investigate deeper and found that due to low engine speed and the starter fuses at the junction box being submerged in water, the engines integrity was uncompromised, and saved our customer THOUSANDS!

Scott was able to replace the junction box starter fuses, remove the spark plugs, and allow the engines compression to force the water out. He then removed the intercooler and charge pipes(see pics in comments), and sucked the remaining water out of the induction system. Changed the oil and filter 3 times to remove moisture from the crankcase, and dried all the affected electronics thoroughly.

Because Scott went the extra mile, he cost our customer only $600 to salvage what could have been a financial catastrophe. Had the vehicle back on the road in 3 days as opposed to a several week long engine job. We are very grateful to have Scott in our Empire family and glad he shares our principles of putting our customers first, and always ahead of the almighty dollar.

We are closed today in celebration of Independence Day.  Give us a call on Monday to schedule an appointment.  Everyone ...
07/03/2020
media1.tenor.co

We are closed today in celebration of Independence Day. Give us a call on Monday to schedule an appointment. Everyone have a safe 4th of July weekend.

2nd annual Empire Chain Cruise this past Monday.  Quick trip around the south chain, followed by dinner at Harborside.  ...
06/17/2020

2nd annual Empire Chain Cruise this past Monday. Quick trip around the south chain, followed by dinner at Harborside. Fortunately, nobody got wet this year! Great times and great company with the Empire family!

04/09/2020

Don't feel safe leaving the house? We have added additional services to keep you safe, and your vehicle in working order without ever leaving the comfort of your home! In addition to our touchless customer drop off and pickup at the shop, we are now offering FREE touchless vehicle pickup and drop off within a 10 mile radius. We will sanitize your vehicle at your home at pickup and again when we drop off your completed vehicle to your home. If a loaner vehicle is needed and available, we will drop you off a sanitized loaner in exchange for your vehicle.

Give us a call to schedule a pickup if needed. We are here for all of your import vehicle needs. Our hours remain normal and we will be open for normal business tomorrow(Good Friday) as well.

04/09/2020

Here is a rundown of our vehicle sanitization process. Every vehicle is sanitized on drop off and prior to pickup at our last contact with the vehicle. Please refer to our previous post for our new processes and procedures to ensure the safety of our customers, staff, and their families.

03/23/2020

YES, WE ARE OPEN!

COVID-19:
In response to the spreading virus, we have made some changes to our procedures which are pertinent to the safety of our customers, employees, vendors, and their families. These changes are as follows.

Drop off/Check-in: We ask that all customers park their vehicles in a parking space and call the shop to check in. You will leave your keys in the vehicle, and we will take it from there.

Sanitization: We, upon checking in your vehicle, will sanitize the vehicle prior to our technicians entering. Once all repairs are complete and the vehicle has been road tested, we again will sanitize your vehicle and keys, then establish a pick up plan with the customer.

Digital communications: While you can always pick up a phone and call us, while your vehicle is in service you can use our digital inspection messaging to reach out to us at any time. You will also receive your digital inspection results and access to your digital dashboard to keep you in tune with repairs along the way.

Payment: We are requesting credit/debit card or Bosch credit card payments preferably, however checks will be accepted with matching drivers license if needed. Credit card payments will be handled via telephone communications.

Pickup: Each customer can communicate a pick up which works for them. Everyone is different, and we will work with each individual to ensure the safety of all parties.

Due to these policy changes, we request that you phone or message us to set up an appointment, as the front office will be closed to customers until this virus has passed. Parts sales also need to be called in and pick up of parts will be handled the same as pickup of a vehicle.

We hope that all of our customers, employees, vendors, and their families remain safe in these trying times. We will continue to adapt and stay on the front foot in limiting the spread of COVID-19, while at the same time, taking care of your automotive needs.

Look for our Courtesy Cars around town and give them a honk.  These vehicles are available 1st come, 1st serve upon requ...
01/14/2020

Look for our Courtesy Cars around town and give them a honk. These vehicles are available 1st come, 1st serve upon request at no cost for customers who need transportation while we repair or service your vehicle. We also offer shuttle service if these vehicles are not available.
Let us know during scheduling if you need ride arrangements or a loaner vehicle, and we will be more than happy to assist with transportation.

12/06/2019

Feelin it Friday!

Those with children coming home from college for the holidays or those traveling for the holidays who need service or repairs, please call ASAP to schedule your appointment and avoid the wait. We are very busy this time of year and don't want to leave anyone high and dry before your trip or the kids go back to college.

New or old, we service them all.  Rico taking care of engine transplant on an '85 Land Cruiser.  We can even offer a 3 y...
11/19/2019

New or old, we service them all. Rico taking care of engine transplant on an '85 Land Cruiser. We can even offer a 3 year warranty on a rebuilt engine for a 35 year old vehicle! Hopefully the warranty will never be needed, but it is a plus for our customers leaving knowing they have coverage should anything happen.

Timing chain surgery on a Mini Cooper S.  Jose has this all under control.
11/19/2019

Timing chain surgery on a Mini Cooper S. Jose has this all under control.

Ricky is really getting into his work this week again!Our schedule is filling up quick.  Give us a call to get ahead of ...
11/14/2019

Ricky is really getting into his work this week again!

Our schedule is filling up quick. Give us a call to get ahead of the winter rush. 863.324.4222

An inside look at a Textar Brakes lunch seminar here at Empire for our technicians.  Covered topics from brake pad formu...
10/15/2019

An inside look at a Textar Brakes lunch seminar here at Empire for our technicians. Covered topics from brake pad formulations to run out. Mario with Textar was very knowledgeable and shared many procedures to help ensure we service your brakes to perfection everytime.
We offer multiple brake options to ensure we meet our customers needs. From ceramic brake pads to metallic, solid rotors to cross drilled or slotted, we can meet your needs. We use only trusted brands such as Bosch, Textar, Akebono, Brembo, and more! We also offer original equipment or OE equivalent replacements.
If you are having brake issues, whether its noise, vibrations, or excessive dust, give us a call to schedule your brake inspection. We have many options to please you and offer a 2 year, 24K mile warranty for noises or vibrations on all brake jobs.

Another headlight restoration job performed by Jose.  Not only does this service increase the aesthetics of your vehicle...
10/15/2019

Another headlight restoration job performed by Jose. Not only does this service increase the aesthetics of your vehicle, but it drastically improves night time visibility. Call and schedule your headlight restoration with Jose, we promise you wont be disappointed that you did.

Remanufactured engine replacement of a 5.0L V8 Land Rover.   Began what we thought was a head gasket replacement, and fo...
09/26/2019

Remanufactured engine replacement of a 5.0L V8 Land Rover. Began what we thought was a head gasket replacement, and found a crack in the cylinder wall of cylinder 3. Customer opted for the remanufactured option which comes with a 3 years warranty on parts and labor. In the unfortunate case that an engine is needed, we offer multiple warranty and engine options to meet your cost requirements and needs.

Have a Sprinter?  We have you covered.  We have 2 technicians factory trained for sprinter repairs.  Give us a call if y...
09/26/2019

Have a Sprinter? We have you covered. We have 2 technicians factory trained for sprinter repairs. Give us a call if you have a Sprinter in need of service, diagnoses, or repairs.

A couple better pictures of our new pet alligator, Empi.
09/05/2019

A couple better pictures of our new pet alligator, Empi.

We had a visitor in our parking lot pond yesterday.
09/05/2019

We had a visitor in our parking lot pond yesterday.

There are tons of costs associated for technicians to complete the repairs performed by Empire Imported Parts & Service....
07/31/2019

There are tons of costs associated for technicians to complete the repairs performed by Empire Imported Parts & Service. Each of our technicians keeps a full set of hand, power, and specialty tools to complete all repairs needed. As a shop, we have most all specialty and diagnostic tools to cover most all repairs on your European vehicle.
These hidden costs are a part of the job and a must to keep up with modern automotive technologies. We do charge to diagnose your vehicle, but you will find our diagnoses is spot on, and repairs are carried out efficiently with care for your vehicle as if it were our own. Always remember, "skilled labor isn't cheap, and cheap labor isn't skilled" in this very "get what you pay for" industry.

In celebration of Independence Day, we will be closed next Thursday and Friday the 4th and 5th of July.  We hope everyon...
06/26/2019

In celebration of Independence Day, we will be closed next Thursday and Friday the 4th and 5th of July. We hope everyone has a very safe and happy 4th of July!

Asians are imports too!  Our newest technician Rico taking care of some A/C repairs on a Nissan.  Dont let this heat bea...
06/20/2019

Asians are imports too! Our newest technician Rico taking care of some A/C repairs on a Nissan. Dont let this heat beat you down. Schedule an A/C diagnostic and performance test today to beat the heat.

Some nostalgia in the shop this week
06/19/2019

Some nostalgia in the shop this week

Stop by and say hi to our new service advisor, Kyle.  Kyle is a very experienced former technician and shop foreman from...
06/19/2019

Stop by and say hi to our new service advisor, Kyle. Kyle is a very experienced former technician and shop foreman from upstate New York.

Address

2550 Dundee Rd
Winter Haven, FL
33884

Opening Hours

Monday 08:00 - 17:30
Tuesday 08:00 - 17:30
Wednesday 08:00 - 17:30
Thursday 08:00 - 17:30
Friday 08:00 - 17:30

Telephone

(863) 324-4222

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Comments

China factory wholesale wiper blade 1.distinctive design-blade replaceable 2.high quality,quality is guaranteed-each batch of products must go through 500000 wiping test ,same supplier as Bosch and Valeo 3.price is much more competitive than any other brands in the same quality,we are pleasant to offer you some samples for test and compare 4.OEM service with your brand if you like Samples test requirement,pls contact with us freely Whatsapp/Skype:+86 18046172850 , Wechat: tkkamoy1
Great customer service from start to finish! This is the second time we've used their services and have been very happy both times. This time, they gave me a great price for a huge repair on my BMW, gave me a loaner car to use, and had my car repaired well and FAST! And I LOVED all the text updates with details of their progress. They're such a GREAT option instead of dealerships that I've been ripped off at all too MANY times. Thanks so much!!!
Thank your for fixing my AC on such short notice. Today was a tough day....you helped to make it better!
Empire has been servicing my 1998 Volkswagen New Beetle for over 5 years now and it continues to run like a clock certainly as good as when I purchased it new in the north 20+ years ago. Their mechanics are top notch, during one courtesy check they pointed to good tire tread but dry rot which is to me a safety issue (based on an actual experience year ago with another vehicle). Note: Empire does not sell tires; I chose a local tire replacement shop which commented the replacement was indeed necessary. Therefore, Empire Imported Parts and Service extends beyond their shop. I heartedly recommend them for your car.
I just picked my Mercedes up. They did repairs at half the price that the Mercedes Dealership in Lakeland had quoted. It was done at a very fair price, the work was done in a timely manner and the customer service was outstanding. I have used Empire before and will continue to do so in the future! No matter who answers the phone, I get courtesy and answers. Thank you Eric, Chris and Kenny!!