06/23/2026
Estimate Policy
At Fleet First, we try to make this very clear up front: detailed estimates are not free on RVs, horse trailers, travel trailers, and similar units.
This policy has always been in place and is not a new charge, surprise fee, or added cost after the fact. Estimate work takes real technician time, and that time is billable.
Standard automotive estimates are often included as part of the repair process. RV and trailer work is different. These estimates can take several hours of technician time before any repair is approved or started.
Preparing an accurate estimate may require inspection, measurements, sourcing parts, pricing flooring, pricing lumber or structural materials, making phone calls to suppliers, checking availability, and calculating the labor needed to complete the job properly.
Fleet First is a multifaceted repair shop, and RV/trailer repairs often involve more than basic mechanical work. These jobs may include electrical, structural, flooring, fabrication, sealing, suspension, brake, bearing, lighting, and general repair work. Because of that, estimating these jobs takes real time and resources.
Specialty work, custom work, classic car restorations, restomods, fabrication, and unusual repair projects may not always be possible to estimate as a fixed-price job. In some cases, these jobs must be built and billed as time and materials due to unknown damage, hidden issues, parts availability, fabrication time, and changes that may come up once the work begins.
For that reason, RV, horse trailer, travel trailer, specialty, custom, and restoration-related estimates are billable. The estimate charge covers the time spent inspecting the unit, researching parts and materials, contacting suppliers, and preparing a proper repair estimate.
We try to make this clear before estimate work begins so customers know that technician time spent researching, sourcing, measuring, and preparing an estimate is billable time.