08/07/2026
The "ugly" side of this work,
Sometimes new parts fail.... and then that failure causes more a cascade effect.
Your customers are upset because it looks like the time and money they put into something was wasted.
You now have to take extra time and make things right Sometimes at extra cost above and beyond to yourself.
Its all about the attitude and how much information you can give to your customers. They are upset, you are upset. But you have to make things right.
In the end, it gets fixed. Regardless of how you handle it. So are you going to help bring the customer back? Or send them to someone else?
Well, back to taking care of my customers. Because without them, this is just a hobby.