03/20/2026
🎉 Congratulations to our Scott Honda of West Chester team for earning the 2026 Cars.com Consumer Satisfaction Award for Customer Service Excellence! We’re proud of your team for their hard work and dedication. 🚗💙
Way to go, Scott Honda family!
🏆 Scott Honda of West Chester Earns 2026 Cars.com Consumer Satisfaction Award for Customer Service Excellence
Earns Top Reviews from Vehicle Shoppers Across U.S., Scott Honda of West Chester Elevates the Customer Experience in Philadelphia area.
West Chester, PA – 3/19/2026 – Scott Honda of West Chester was awarded a 2026 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 15 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.
“Local dealerships are the industry's foundation, and our annual Consumer Satisfaction Award recognizes those who excel in customer experience. Scott Honda of West Chester stood out for providing a top-notch experience,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “With over 16 million reviews, Cars.com empowers shoppers to choose the best dealership while providing dealers and automakers with valuable insights to improve operations. Automakers supporting transparency, responsiveness, and seamless transactions across their network deliver a superior overall experience.”
Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards.
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2025 calendar year, as well as management response rate to those reviews.
About Cars.com Inc.
Cars.com Inc. (NYSE:CARS) is a trusted audience-powered and data-driven technology platform that simplifies buying and selling cars. The flagship Cars.com marketplace connects millions of consumers to dealerships across the U.S., powering the car buying experience with artificial intelligence ("AI") shopping tools and comprehensive vehicle reviews and content. Our interconnected ecosystem of products enables dealers and OEMs to sell more cars by efficiently leveraging our marketplace, dealer websites, trade and appraisal tools, and proprietary in-market media solutions. Learn more at www.carscommerce.inc.
