06/08/2026
At Lilly Automotive, our goal has always been to provide repairs you can trust and stand behind. Over the years, we've installed parts purchased by customers from a variety of online retailers and marketplaces. Unfortunately, we've seen a growing number of issues that have led us to make an important change.
Effective immediately, we will no longer install customer-supplied parts.
Why the change?
We've encountered an increasing number of parts that were:
• Incorrect for the vehicle
• Defective right out of the box
• Low-quality aftermarket components
• Counterfeit parts sold through online marketplaces
When a part fails, doesn't fit, or causes additional problems, it often leads to delays, additional labor costs, and frustration for everyone involved.
By supplying the parts ourselves, we can ensure:
• The correct part is ordered for your vehicle
• Parts come from trusted manufacturers and suppliers
• Your repair is backed by our warranty
• Faster turnaround times with fewer installation delays
• Better overall reliability and peace of mind
We understand this change may be disappointing to some customers, but it allows us to maintain the quality, reliability, and warranty coverage that our customers expect from Lilly Automotive. As a reminder, we also offer a military discount on parts purchased through our shop (with proof of military ID) as a small thank you to those who serve and have served.
Thank you for your understanding and for continuing to trust us with your vehicles. If you have any questions about this policy or an upcoming repair, we're always happy to help.
