06/02/2025
We are hiring!
Email resumes to [email protected]
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
In addition to answering the phones and taking orders, this position will also handle customer's commerical cardlock accounts, as well as Accounts Payable and Credit. Ability to lift 50 pounds and ability to get Class B CDL endorsement is a bonus.
Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule: Day shift
Monday to Friday (7am-4pm)
Work Location: In person
