08/25/2026
We are looking for Local Help! đ
SERVICE WRITER
Location: In-person | Schedule: Full-time | Pay: $25â$35/hr DOE
ABOUT US
Bill Hahn's Automotive is a trusted independent repair shop in the middle of a growth phase. Our team is tight-knit, our standards are high, and we take our work seriously â from the cars we fix to the way we communicate with our customers. We use Mitchell1 and AutoVitals to run our daily workflow, and we're committed to operating thoughtfully, not just speedily.
You'll be the operational engine behind our service department. That means: working with techs to create smart, fair, and detailed estimates for repair work; writing & updating clean, accurate repair orders throughout the day; ordering and tracking parts as they come in or need to be returned; coordinating with our technicians on what they need as jobs progress; and making sure everything flows according to our best practices. You'll work closely with Amber and our tech team every day.
THE ROLE
You'll be the operational engine behind our service department. That means: working with techs to create smart, fair and detailed estimates for repair work; writing & updating clean, accurate repair orders throughout the day; ordering and tracking parts as they come in or need to be returned; coordinating with our technicians on what they need as jobs progress; and making sure everything flows according to our best practices. You'll work closely with Amber and our tech team every day.
This isn't a front-desk-only role, actually far from it, as youâll be in the tech-side office. You'll be in the mix â organizing warranty returns, managing parts returns, keeping things from falling through the cracks. If something's stalled, you'll notice it and fix it.
WHAT YOU'LL DO
Day-to-day:
* Write and manage repair orders (ROs) accurately and completely in Mitchell1
* Keep daily workflow moving through the bays using AutoVitals primarily and verbal communication when required
* Review, process and build ROs based on our techsâ Digital Vehicle Inspections (DVIs)
* Order parts, track incoming deliveries, and follow up on back/over/warranty/orders
* Coordinate with technicians â make sure they have what they need, when they need it
* Manage unused parts returns and warranty returns in an organized, timely manner
* Handle cashiering as needed (backup POS and printer in this office)
Occasionally:
* Support light shop management tasks as situations arise
* Assist Amber with customer-side communication when appropriate/needed (while your primary role wonât be interacting with each and every customer, if you âdonât like peopleâ then this is probably not the role for you!).
WHAT WE'RE LOOKING FOR
* You communicate clearly, directly, and respectfully with technicians and co-workers (and customers as needed) and various forms of online ordering is a must! More about all the various parts involved in operating with expediency and integrity in the automotive repair industry.
* Experience as a service writer or in a shop operations role is great, but not required if you're sharp, willing to learn and interested in understanding more about all the various parts involved in operating with expediency and integrity in the automotive repair industry
* Mitchell1 experience preferred; AutoVitals experience is a bonus; comfort with computers, software programs and various forms of online ordering is a must!
WHO YOU ARE
* You have strong ethics â you do what you say, and you say what you do
* You're operationally minded: you notice what's out of place and you fix it
* You stay organized when things get busy
* You communicate clearly, directly and respectfully with technicians and co-workers (and customers as needed)
* You take ownership of your work without being told twice
* You're the type who figures things out, not the type who waits to be told what to do
PAY & SCHEDULE
* $25â$35/hr DOE, with bonus structure
* Full-time, in-person.
* Monday - Friday, 8am to 5pm, with some flexibility in timing your consistent 8 hour work shifts (Examples: 7:30 - 4 with a half hour lunch, or 7:45 - 4:45 with an hour lunch, etc).
HOW TO APPLY
Send your resume and a brief note about your parts or service background to [info @ bill hahn auto dot com]. If you've worked in automotive â parts counter, service writing, or shop coordination â tell us about it. We're looking for people, not just experience.
Bill Hahn's Automotive is an equal opportunity employer.
Trusted Ventura mechanic servicing most makes and models of cars, trucks and vans. Newer cars out of the dealership maintenance package, family vehicles, and vintage automobiles.
