Skills4Techs Americas

11/16/2018

DESIGNJET UPDATE - EoL

HP DesignJet Printer Series TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE
Date: October 2018 Impact/Severity: High Region: WW Support Area: Upgrade/Migrate Audience: Sales + Support Confidentiality: HP Restricted (Service) - HP workforce + Channel Partners
End of service life (EOSL) product list
Effective on 30 October 2018, HP will discontinue support for the HP DesignJet 111, 500, 510, 510 ps, T1200 HD Printer Series. After the EOSL date, it will not be possible to get support from HP regarding the following areas:
• Phone support discontinuance – it will not be possible to get online phone support for the EOSL printer series. • On-site repair – HP will stop providing on-site support for troubleshooting, repair, setup or any other actions related to the EOSL printer series. • Software support – HP will not provide any kind of support for drivers, printer firmware, or utilities related to the EOSL printer series. This includes no support for new operating systems or eventual new vulnerabilities. • CarePack/Contract portfolio – all CarePacks available for the EOSL printer will be discontinued and it will not be possible to contract any support or warranty extensions. IMPORTANT: Note that customers with an active support contract, such as CarePack, with end-of support date after 30 October 2018 are still entitled to receive technical support from HP until the current contract expires. • Spare part availability – the spare parts related to the EOSL printers listed below will be available from HP until the current stock is depleted. Once the stock is fully depleted there will be no availability of the parts. Note that the EOSL does not affect the availability of Ink Supplies or Printheads. They will be fully available after the EOSL date and until further communication from the supplies division.
Please find below the list of SKUs that are reaching EOSL:

PN Product Description EOSL date
C7769E HP Designjet 500 Mono 24-in Roll Printer 30-Oct-2018

CH336A HP Designjet 510 24-in Printer 30-Oct-2018

CJ996A HP Designjet 510ps 24-in Printer 30-Oct-2018

CQ532A HP Designjet 111 24-in Printer with Roll 30-Oct-2018

CQ533A HP Designjet 111 24-in Printer with Tray 30-Oct-2018

CQ653A HP Designjet T1200 HD MFP Printer 30-Oct-2018

CQ654A HP Designjet HD Scanner 30-Oct-2018

SG391AA HP Designjet 510 24-in Printer 30-Oct-2018

11/16/2018

DESIGNJET UPDATE

HP DesignJet T730 and T830 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE
Date: November 2018 Impact/Severity: High Region: WW Category/Area: Firmware Audience: Support Confidentiality: HP Restricted (Service) – HP Workforce + Channel Partners

HP DesignJet T730 and T830 Printer Series firmware release 1840A

Overview
A new firmware version 1840A is now available for the HP DesignJet T730 and T830 Printer Series.
The firmware can be upgraded using the automatic firmware upgrade functionality (AFU) or downloading the firmware package form the hp.com website.
Fixes and enhancements
• Fix for the printer freezing when powering off after Scan to Network Folder operation issue. Note: Please refer to the newsletter Beta firmware version (1838A) that fixes the “Printer freezing when powering off after Scan to Network Folder operation” and other scan to network issues available for further information on this fix. Customers who installed the beta firmware will need to manually upgrade to the official release. • Improvements on the scan to networks process. • KRACK (CVE-2017-13077, CVE-2017-13078, CVE-2017-13079, CVE-2017-13080 and CVE-201713081) vulnerabilities fixed. Note: Please refer to the Security Bulletin for further information on these security updates: https://support.hp.com/us-en/document/c05872536 • Fixed an issue when printing using the Plain Paper for Graphics media profile from the HPGL driver. • Fixed an issue where the printer would always take the master browser role in a LAN workgroup environment.
• Fixed an issue where printing complex PDF files using the HPGL2 driver could trigger an out of memory error. • Fixed an issue where the preventive maintenance kit 2 message could not be reset by using the PMK2 reset function in the Extended support menu. • Fixed a color accuracy issue that appeared when printing multiple grayscale copies of the same original in roll media.
For any additional help or clarification, please contact the next level of your Technical support team.

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09/20/2018

Designjet Update:

HP DesignJet T3500 Printer Series TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE Date: September 2018 Impact/Severity: Normal Region: WW Support Area: Firmware Audience: Support Confidentiality: Restricted (Service) – HP Workforce + Channel Partners

Firmware release version 03.10.01.1

A new firmware version—03.10.01.1—is now available for the HP DesignJet T3500 Printer series. The firmware can be upgraded using the automatic firmware upgrade functionality (AFU) or by downloading the firmware package from the hp.com website (http://www.hp.com/go/T3500/drivers).
Enhancements

• PCL3 GUI file format print categoritzation: With this new functionality, when printing from HP Click and the PCL3 driver, print categories will work based on print coverage; these are the Mono line, Color line, Low-density and High-density image categories, and will be based on pixel density when using the PCL3 GUI format. In previous firmware releases, all PCL3 GUI prints were categoritzied in the High-density image print category.

• HP 727 Printhead error codes (27.nm:YZ) implemented: New error codes have been implemented to improve printhead diagnosticability; refer to the HP 727 Printhead Error Codes Newsletter, the WISE document c05982211 or the Service Manual for further details.

• New Incremental Purge option in the Service Menu: This new feature will let Service engineers troubleshoot issues without the need of replacing a printhead, by performing extra purges in addition to the automatic purge that happens during printhead installation. Additional purges can help remove the air in the ink tubes so that the printhead can be installed successfully. This functionality can also help identify issues with the ink delivery system due to tube leakages or primer issues. By performing additional purges and observing the ink in the tubes, the Service engineer will be able to diagnose these issues.
- When to use the Incremental Purge option: 1. When a printhead is rejected because air is found in the tubes due to an ISS issue. Once the issue has been fixed, an additional purge can be triggered in order to fill the ink tubes without replacing the printhead. 2. When the primer is not working correctly and the printhead is rejected because no ink has reached it. The Service engineer must first solve the primer issue, and then he or she can use this Service function to troubleshoot and to fill the ink tubes and printheads. 3. If air has entered the tubes due to an air leakage in the printhead latch connection. This Service function will help to eliminate the air in the tubes and to diagnose the ISS issue.

- Prerequisites for running the test:

1. The printer needs to be in the Ready state with no errors and no media loaded; only a Printhead issue can be present.
2. The used printhead needs to be installed in the printer, but it is not going to be recovered by this Service test if it has already been rejected by the printer.
3. Ink cartridges need to have at least 20 mL of ink left to successfully perform the incremental purge operation. 20 mL is enough ink for the servicing and calibration of the printhead (10 mL), and 5 incremental purges (2 mL per purge).

- How to use the test:

1. Enter the Service Menu and scroll down to Incremental Purge. From this point, follow the Front Panel instructions:
2. If the Service engineer presses OK, the printer checks for printhead presence and starts the incremental purge operation.
3. Before starting the incremental purge, the Service engineer must check for air bubbles in the ink tubes.
4. If the printer is showing the symptoms of one of the issues described, the Service engineer should press OK to start the incremental purge process. When triggered, the incremental purge option runs the servicing and calibration of the printhead, plus one incremental purge. Additional incremental purges can be triggered without conditioning the printhead again. Be aware that if more than 5 incremental purges are required, the minimum amount of ink will be higher than the recommended value of 20 mL.
5. The Front Panel notifies the Service engineer when the purge has finished and asks him if he wants to run an additional purge. To determine if extra purges are required, the engineer should check if any air bubbles are still present in the ink tubes. Additional purges can be performed by pressing OK. The number of additional purges that can be performed is limited by the amount of ink available in the cartridges. On the other hand, if he decides to cancel the incremental purge, the printer will perform the necessary steps to get the printhead ready.
6. Before exiting the incremental purge process, the printer services the printhead and performs a TTOE calibration (internal Printhead calibration).
7. Once this process is finished, a success message is displayed. Pressing OK sets the Front Panel back to the Service Menu.

Fixes
• Implemented a voltage detection fix that reduces the amount of printhead reseat issues that can occur during printhead initialization sequences. • Fixed an issue where jobs sent via HP Click were classified as being sent via the driver in the accounting report. • Fixed an issue where an incorrect printhead manufacturing date was displayed. • An Ink Delivery System pressure functionality improvement has been added to prevent air flow from the cartridges to the ink tubes.

For any additional help or clarification, please contact the next level of your Technical Support team.

09/20/2018

Designjet Update:

A new version of the following Service documents is available: Service Manual - T3500 T25x0 T15x0 T9x0.pdf

A new version of the following Service documents is available: Service Manual - T120 T520.pdf

08/22/2018

Designjet Update:

HP DesignJet T9x0, T15x0, T25x0 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE



Date: August 2018 Impact/Severity: High Region: WW Support Area: Product Audience: Support Confidentiality: Restricted (Service) – HP Workforce + Channel Partners


HP 727 Printhead Error Codes (27.nm:YZ) and Troubleshooting


Overview

This newsletter provides information on how to check, interpret, and troubleshoot printhead related error codes reported by HP DesignJet T9x0, T15x0, and T25x0 Printer Series. These printhead related error codes and system warnings will not be displayed in the front panel, so the information must be gathered as presented in this newsletter.

This information will be included in the next Service Manual revision.

How to check printhead error codes

In order to troubleshoot any printhead related issue, the first step is to check printhead status and error codes. Printhead information can be retrieved from different sources:

• From the Service Plot. To generate the service plot, go to the Embedded Web Server: Support tab > Service Support > Printer information. This will open a new page. Select the All pages tab. Download this page or print it to a PDF file. Once you have obtained the Service Plot, check “Status” and “Error ID Code” in the “Current Printhead Kit” Info table.

Get additional information from HP MyKnowledge Portal

08/22/2018

Designjet Update:
HP DesignJet T9x0, T15x0, T25x0 Printers TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE Date: August 2018 Impact/Severity: Normal Region: WW Support Area: Firmware Audience: Support Confidentiality: Restricted (Service) – HP Workforce + Channel Partners

Firmware release version 06.00.06.1

A new firmware version 06.00.06.1 is now available for the HP DesignJet T9x0, T15x0, T25x0 Printer series. The firmware can be upgraded using the automatic firmware upgrade functionality (AFU) or downloading the firmware package from the hp.com website (http://www.hp.com/go/T2500/drivers).

Enhancements

• New option in the service menu to remove usage counters from the front panel and Embedded web server. - By setting the Show accounting option off, the accounting information options in the EWS and usage counters in the front panel becomes hidden.

- By setting both the Show accounting option and show print and scan usage off, all the usage and accounting information becomes hidden, both in the EWS and the printer’s front panel.

• New Incremental Purge option in the service menu. This new feature will let service engineers troubleshoot issues without the need of replacing the printhead by performing extra purges in addition to the automatic purge that happens during the printhead installation. Additional purges could help remove the air in the ink tubes, so the printhead can be installed successfully. This functionality can also help identify issues with the ink delivery system, due to tube leakage or primer issues. By performing additional purges, and observing the ink in the tubes, the service engineer will be able to diagnose these issues.

- When to use the Incremental Purge option 1. When a printhead is rejected because air is found in the tubes due to an ISS issue. Once the issue is fixed, an additional purge can be triggered to fill the ink tubes without replacing the printhead. 2. When the primer is not working correctly, and the printhead is rejected because no ink has reached it. The service engineer must solve the primer issue first, and then use this service function to troubleshoot and fill the ink tubes and printheads. 3. If air has entered the tubes due to air leakage in the printhead latch connection. This service function will help eliminate the air in the tubes and diagnose the ISS issue.

- Prerequisites to run this test

1. The printer needs to be in ready state with no errors and media loaded. 2. The used printhead needs to be installed in the printer. 3. Ink cartridges need to have at least 20 mL of ink left to successfully perform the incremental purge operation. 20 mL is enough ink for the servicing and calibration of the printhead (10 mL), and 5 incremental purges (2 mL per purge).

- How to use this test

1. Enter the service menu and scroll down to incremental purge. From this point, follow the front panel instructions:

2. If the service engineer presses OK, the printer checks for printhead presence and starts the incremental purge operation.

3. Before starting the incremental purge, the service engineer must check for air bubbles in the ink tubes.

4. If the printer is showing the symptoms of one of the issues described, the service engineer should press OK to start the incremental purge process. When triggered, the incremental purge option runs the servicing and calibration of the printhead, plus one incremental purge. Additional incremental purges can be triggered without conditioning the printhead again. Be aware that if more than 5 incremental purges are required, the minimum amount of ink will be higher than the recommended value.

5. The front panel notifies when the purge has finished and asks the service engineer if he wants to run an additional purge. To determine if extra purges are required, the engineer should check if any air bubbles are still present in the ink tubes. Additional purges can be performed by pressing OK. The number of additional purges that can be performed is limited by the amount of ink available in the cartridges. On the other hand, if he decides to cancel the incremental purge, the printer will perform the necessary steps to get the printhead ready.

6. Before exiting the incremental purge process, the printer services the printhead and performs a TTOE calibration.

7. Once the process finishes, a success message is displayed. Pressing OK takes the front panel back to the Service Menu.

Fixes • Fixed an issue that could result in multiple copies of the same page being printed when the nesting option was enabled. • In previous firmware releases, scan to FTP was not possible when a proxy was enabled in the printer’s connectivity options. This is fixed in this firmware release. • Improved the communication with Gera folder to avoid wrong folder status interpretation on the printer. • Fixed an issue with the “Disable USB drive” option not working properly under some circumstances. • Fixed an issue with scan to network folder when the folder name contained "Japanese/Chinese/Cyrillic” characters. • Implemented a voltage detection fix that reduces the printhead reseat issues during printhead initialization sequence. • Fixed an issue with wrong PCL3 job categorization in HP Partner Link Pay-Per-Use. • Fixed an issue with linen media profile where the “Paper Printing Info” barcode on a used roll was not being cut when loading linen media. • Fixed an issue where jobs sent via HP Click were classified as being sent via the driver in the accounting report. • Fixed an issue in DesignJet T930 Printer series where the internet connectivity test would cause a 79.2:04 system error. • Fixed an issue where the system error codes reported in the front panel were displayed in reverse order, with older entries appearing first. • Fixed an issue where an incorrect printhead manufacturing date was displayed.

For any additional help or clarification, please contact the next level of your Technical support team.

Download the latest driver, firmware, and software for your HP DesignJet T2500 36-in Multifunction Printer.This is HP's official website to download drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

08/22/2018

Designjet Update:

HP DesignJet T120, T520, T730 and T830 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE


Date: August 2018 Impact/Severity: High Region: WW Support Area: Firmware Audience: Support Confidentiality: HP Restricted (Service) – HP Workforce + Channel Partners

Support communication – Security bulletin about printer remote code ex*****on

Background

HP has published a security bulletin which communicates a security update for the T120, T520, T730 and T830 printer series firmware that fixes a potential vulnerability.

Affected printers

Product name Printer model number
HP DesignJet T120 24-in ePrinter CQ891A
HP DesignJet T120 24-in Printer CQ891B
HP DesignJet T120 24-in Printer (2018 edition) CQ891C
HP DesignJet T120 24-in Rmkt ePrinter CQ891AR
HP DesignJet T520 24-in ePrinter CQ890A
HP DesignJet T520 24-in Printer CQ890B
HP DesignJet T520 24-in Printer (2018 edition) CQ890C
HP DesignJet T520 24-in Printer (2018 edition) CQ890D
HP DesignJet T520 24-in Printer (2018 edition, legless) CQ890E
HP DesignJet T520 24-in Rmkt ePrinter CQ890AR
HP DesignJet T520 36-in ePrinter CQ893A
HP DesignJet T520 36-in Printer CQ893B
HP DesignJet T520 36-in Printer (2018 edition) CQ893C
HP DesignJet T520 36-in Printer (2018 edition, legless) CQ893E
HP DesignJet T520 36-in Rmkt ePrinter CQ893AR
HP DesignJet T730 36in Printer F9A29A
HP DesignJet T730 36in Printer F9A29B
HP DesignJet T730 with Rugged Case T5D66A
HP DesignJet T830 24in eMFP Printer F9A28A
HP DesignJet T830 24-in MFP Printer F9A28B
HP DesignJet T830 MFP with Armor Case 1JL02B
HP DesignJet T830 MFP with Armor Case 1JL02A
HP DesignJet T830 MFP with Rugged Case T5D67A

NOTE: All the printers not contained in this list are NOT affected by the security vulnerability.

Troubleshooting

When a customer reports this specific security issue, please follow these steps:

1. Verify that the customer’s printer is listed in the affected printers table. 2. Check if the latest firmware release is installed in the customer’s printer.


NOTE: The latest firmware release version is 1829B for the T120/T520 printer series and 1829A for the T730/T830 printer series.

3. Inform the customer that the latest firmware release, containing important security updates for their product is available. 4. For any assistance on firmware upgrade, follow the instructions in the printer’s User Guide. 5. Recommend the customer to: a. Enable the Automatic Firmware Upgrade feature in the printer to get the latest firmware upgrades once available. b. Subscribe to HP real-time security information: All HP products use a common centralized Security Bulletin process managed by HP´s Subscribers Choice. Subscribe to HP Security Bulletins here: https://hp.com/go/alerts.

The HP Service Agreement ID (SAID) is a 12-digit numeric found in your welcome support letter packet. The SAID search pulls all products from your support contract so you can add to your alert profile.

08/01/2018

Designjet UPDATE:

HP DesignJet T830 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE
Date: August 2018 Impact/Severity: High
Region: WW Support Area: Firmware
Audience: Support Confidentiality: HP Restricted (Service) – HP Workforce + Channel Partners
Troubleshooting for “Printer freezing when powering off” issue in the T830
printer series
Overview
An issue that prevents the printer from powering off after performing Scan to Network Folder was found with
firmware releases 1803A, 1810A, and 1829A.
Please follow the steps provided in this newsletter when presented with an occurrence of the described issue.
IMPORTANT: Do not replace the printer’s Main PCA to troubleshoot this issue.
A firmware release to fix this issue is under development.

Affected printers
Product name Printer model number
HP DesignJet T830 24in Multifunction Printer F9A28A
HP DesignJet T830 24in Multifunction Printer F9A28B
HP DesignJet T830 36in Multifunction Printer F9A30A
HP DesignJet T830 36in Multifunction Printer F9A30B

NOTE: Only printers with firmware version 1803A, 1810A, and 1829A are affected by this
issue.
Issue description
After performing a Scan to Network Folder operation, the customer can’t power off the device when pressing
the power button in printers with firmware version 1803A, 1810A, and 1829A installed. During the shutdown
procedure, the printer hangs showing the front panel screen seen below, and the blue arch stops spinning. Under
normal circumstances, the printer should power off in approximately 10 seconds after pressing the power
button.

The scenario in which this issue is presented is the following:
1. Printer is turned on and working.
2. Customer performs Scan to Network Folder.
3. Customer presses the power button to shut down the printer.
4. The printer hangs during the shutdown procedure.
If the customer does not perform a Scan to Network operation before powering off the printer, the issue is not seen.
The root cause of the issue is a problem with a library used in the Scan to Network operation. When completing a Scan to Network, this library is not being properly disconnected and is preventing the printer from entering a ready to shut down state.
How to recover the printer
To recover the printer after it has hanged in the shutdown screen, the customer should disconnect the power cable from the printer and then wait 5 seconds before plugging it back in again.
Once the power cable has been plugged in, the printer can be booted up normally.
Current workaround
To avoid this issue, the customer can use the sleep mode feature instead of powering off the printer. If the printer is left idle for some time, it will go into sleep mode and switch off the front-panel display. To change the time that elapses before the printer enters sleep mode, press , and then navigate to Printer setup > Sleep mode. The timer can be set between 5 and 240 minutes.

If the sleep mode feature can’t be used, the printer firmware can be downgraded to version 1727A, which is free from this issue. This firmware release is available at the following ftp:
https://ftp.usa.hp.com/hprc
[email protected]" rel="ugc" target="_blank">ftp://t830fw1:[email protected]
Login: t830fw1
Password: t830ABCD
This ftp contains two firmware files, one for standard printer models and the other one for GSA and non-WiFi units. The name of the firmware file for each version is:
• Standard model firmware:
candela_dist_pr2_001.1727A_nonassert_appsigned_lbi_rootfs_secure_signed.ful2

LFP Customer Assurance 3 HP Restricted
• GSA and non-WiFi models firmware:
candeladn_dist_pr2_001.1727A_nonassert_appsigned_lbi_rootfs_secure_signed.ful2
NOTE: A firmware release to fix this issue is currently under development, once available a firmware upgrade will be the recommended troubleshooting procedure.
For any additional help or clarification, please contact the next level of your Technical support team.

HP Inc., reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the "Terms of Use" displayed via the HPRC-INC FTP banner access. The most cur...

08/01/2018

Designjet UPDATE:

LFP Customer Assurance 1 HP Restricted
Firmware release version 03.07.05.1
A new firmware version 03.07.05.1 is now available for the HP DesignJet T3500 Printer series.
The firmware can be upgraded using the automatic firmware upgrade functionality (AFU) or by downloading the firmware package from the hp.com website (http://www.hp.com/go/T3500/drivers).
The features of this release are the following:
Enhancements
• New Linen media profile embedded in the bond and coated paper types list.
• New option in the service menu to remove usage counters from the front panel and embedded web server.
o By setting the Show accounting option to Off, the accounting information options in the EWS, and usage counters in the front panel are hidden.
o By setting both the Show accounting option and the Show print and scan usage option to Off, all the usage and accounting info is hidden in the EWS and also in the front panel.
Fixes
• In previous firmware releases, multiple copies of the same page may be printed when the nesting option is enabled. This has been fixed in this firmware release.
• In previous firmware releases, scan to file to an FTP server is not possible when proxy is enabled in the connectivity options. This has been fixed in this firmware release.
• Gera folder communication improvements to avoid wrong folder status interpretation on the printer.
• The disable USB drives option sometimes failed to function correctly. This has been fixed for all different conditions implemented in this firmware release.
• Scan to network with "Japanese/Chinese/Cyrillic” characters folder-name fix has been implemented.
For any additional help or clarification, please contact the next level of your Technical support team.
HP DesignJet T3500 Printers
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE
Date: June 2018 Impact/Severity: Normal
Region: WW Support Area: Firmware
Audience: Support Confidentiality: Restricted (Service) – HP Workforce + Channel Partners

Download the latest driver, firmware, and software for your HP DesignJet T3500 36-in Production Multifunction Printer.This is HP's official website to download drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

08/01/2018

Designjet UPDATE:

LFP Customer Assurance 1 HP Restricted
HP DesignJet T9x0, T15x0, T25x0, T3500 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE
Date: April 2018 Impact/Severity: High
Region: WW Support Area: Product
Audience: Support Confidentiality: Restricted (Service) – HP Workforce + Channel Partners
HP 727 Printhead Error Codes (27.nm:YZ) and Troubleshooting
Overview
This newsletter provides information on how to check, interpret, and troubleshoot printhead related error codes reported by HP DesignJet T9x0, T15x0, T25x0, and T3500 Printer Series. These printhead related error codes and system warnings will not be displayed in the front panel, so the information must be gathered as presented in this newsletter.
This information will be included in the next Service Manual revision.

How to check printhead error codes
In order to troubleshoot any printhead related issue, the first step is to check printhead status and error codes. Printhead information can be retrieved from different sources:
• From the Service Plot. To generate the service plot, go to the Embedded Web Server: Support tab > Service Support > Printer information. This will open a new page. Select the All pages tab. Download this page or print it to a PDF file. Once you have obtained the Service Plot, check “Status” and “Error ID Code” in the “Current Printhead Kit” Info table.

• In the Warning System Error Section, check if the printer has reported any 27:YZ System Warning.
LFP Customer Assurance 2 HP Restricted
• Alternatively, printhead status can be checked in the Front Panel under Main Menu > Printhead > Printhead Information.

LFP Customer Assurance 2 HP Restricted
• Alternatively, printhead status can be checked in the Front Panel under Main Menu > Printhead > Printhead Information.
Printhead error codes description and troubleshooting
The following table lists the potential error codes reported by the printer, and the corresponding troubleshooting steps. Prior to running any of the troubleshooting steps, update the printer’s firmware to the latest version that can be downloaded from hp.com.