06/30/2020
Retail Service Manager Career Opportunity - Duties & Responsibilities include • Assure the highest levels of customer service are met • Greet and address customer needs both on the telephone and in person • Confer with customer or employees to obtain description of customer needs • Assign, confirm and convey required vehicle inspection process • Use computer system to prepare customer information, billing and work orders • Know and sell customer needed tires, tire related services and automotive services • Follow tire & service pricing policies • Plan, organize and direct activities to manage the workflow of tire and service technicians • Schedule and assign tire & service work based on customer needs • Utilize on hand resources to determine part and labor prices and rates to build an estimate to convey to the customer • Maintain sales and gross profit budget, objectives and goals • Develop and maintain an effective cost control system to optimize expenses • Safety and productivity inspections, maintenance and repairs of work areas, vehicles, tools and equipment • Assign tasks to service employees based on needs and abilities for effective completion • Address and resolve customer concerns or complaints as they arise • Maintain inventories for service parts and supplies • Other warehouse, administrative and office duties as needed • May assume Manager duties when Manager is not present • Work safely and protect company and customer assets • Develops and maintains Company image and corporate philosophy in the community • Regular attendance according to assigned schedule • Other essential and non-essential duties as assigned by management • Candidates must have the ability to work with little supervision, but with much support from others.
Compensation is depending on experience and bonus and/or commission is paid based on productivity and profitability. Full time benefits include • Family Medical, Dental, Vision, Disability •Flexible Spending Account •Life Insurance • 401(k) with company matching funds • Paid holidays and paid vacations • Closed Sundays • Paid training. Let us know if you are interested or if you have further question on this position or others. EOE/M/F/D/V
