08/27/2021
Interact with customers, listen to their questions and concerns and provide timely responses
Educate clients about the company's products, services and offers
Schedule appointments, take orders, monitor service progress, calculate charges and process payments
Review customer accounts and report changes to internal staff
Manage complaints, returns and resolve customer grievances
Record customer details and transactions
Serve as a customer relationship manager
Serve as a link between customers and different departments in the organization