06/05/2026
🚐 Stuck in Gear: Quick Solutions for Out-of-Town Repairs! 🚐
I was recently contacted by a customer who was out of town and experiencing shifting problems with their Grand Caravan, which was stuck in first gear and wouldn’t shift at all.
During the inspection and diagnosis, we determined that while everything was being commanded to shift, the transmission remained unresponsive. After taking a fluid sample, we found the fluid smelled burnt, and further evaluation revealed a significant amount of clutch material and large chunks of metal.
I advised the customer that a transmission replacement would likely be necessary, although we wouldn’t know the full extent until tear down. Given that the customer was out of state, we opted for a replacement as the most cost-effective and efficient solution to get them back on the road quickly.
After just three days, we received the new transmission, and repairs were completed the following day. If you ever find yourself in a similar situation, don't hesitate to reach out!
If you're having any issues, don't hesitate to reach out—especially when you're in a bind!