02/13/2021
Keep your vehicle close at hand with FordPass™, no matter where life takes you. Download the app today to check your fuel level, oil life and more.*
Learn how: https://www.ford.com/fordpass
Koons Sterling Ford
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- Koons Sterling Ford
Serving the Sterling and surrounding Loudon County communities, Koons Ford specializes in the sales and service of Ford vehicles along with full-line certi
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Serving the Sterling and surrounding Loudon County communities, Koons Ford specializes in the sales and service of Ford vehicles along with full-line certified pre-owned. Koons is on the Top 25 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010 and 2011. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
Operating as usual
02/13/2021
🚨We Are Open All Day!🚨
☃️Nothing will keep us from delivering you the best Presidents' Day Weekend deals and experience!
Take advantage of:
✅The best selection of new and used vehicles 🚘
✅The very best deals of the year 💰
✅Complimentary pickup and delivery 🚚
✅Custom virtual walkaround videos 🎥
Get started 👇
https://www.koonssterlingford.com/
02/13/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new F150 Ryan! Way to go Ethan! #koonssterlingford #koons #fordF150 #ford #talkinkoons
02/13/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new F450 Jon! Way to go Yannick! #koonssterlingford #koons #fordF450 #ford #talkinkoons
02/13/2021
Another happy Koons Sterling Ford customer. Congrats on your new F450 Jon! Way to go Yannick! #koonssterlingford #koons #fordF450 #ford #talkinkoons
02/13/2021
Another happy Koons Sterling Ford customer. Congrats on your new F150 Ryan! Way to go Ethan! #koonssterlingford #koons #fordF150 #ford #talkinkoons
02/12/2021
👉Swipe to see these incredible Presidents' Day Savings!
Huge Koons Presidents’ Day Savings are going on now!
👉 Swipe to see these incredible offers!
Click the link to get started! 🚙
02/12/2021
Koons Sterling Ford
02/11/2021
When you drive a Super Duty™, the sky’s the limit.
Learn more: https://www.koonssterlingford.com
02/10/2021
Purchase a Motorcraft® cabin air or engine air filter, earn 500 FordPass™ Rewards bonus Points to use toward future service, accessories or your next vehicle purchase.*
FordPass Rewards members also earn 10 Points per $1 spent on Ford Service.
Schedule your appointment today: https://www.koonssterlingford.com
02/10/2021
Koons Sterling Ford's cover photo
02/09/2021
DYK that the cabin air filter in your vehicle helps filter out dust and pollen, helping to create a more comfortable interior environment?
Here’s some of the signs that may indicate it may be time to replace your cabin air filter: https://ford.to/371csJk
02/08/2021
In our fight to finish strong, Ford has developed a patent-pending clear respirator that could benefit those with hearing impairments, and instructions for an open-source fan and HVAC filter design that can help reduce virus particle concentrations in spaces such as classrooms.
02/08/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new Mach-E Karim! Way to go Kevin! #koonssterlingford #koons #fordMachE #ford #talkinkoons 
02/08/2021
Another happy Koons Sterling Ford customer. Congrats on your new Mach-E Karim! Way to go Kevin! #koonssterlingford #koons #fordMachE #ford #talkinkoons 
02/07/2021
Koons Sterling Ford
02/07/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new F250 Mr and Mrs Jones! Way to go Steve! #koonssterlingford #koons #fordF250 #ford #talkinkoons
02/07/2021
Another happy Koons Sterling Ford customer. Congrats on your new F250 Mr and Mrs Jones! Way to go Steve! #koonssterlingford #koons #fordF250 #ford #talkinkoons
02/07/2021
Another happy Koons Sterling Ford customer. Congrats on your new Mach-E to the Huddleston Family! Way to go Yannick! #koonssterlingford #koons ##fordMach-E #ford #talkinkoons
02/05/2021
The 2021 EcoSport: For wherever the road takes you.
Learn more: https://www.koonssterlingford.com
02/05/2021
Save on Service, Only this Saturday 2/6/2021. Schedule your appointment and take advantage of Koons Concierge Complimentary Pick up & Delivery 👉https://www.koons.com/service/service-app-locations.htm
02/04/2021
The Mustang Mach-E: where smooth looks and exhilarating performance meet.
02/03/2021
The original ultimate high-performance off-road pickup has evolved once more.
Meet the 2021 Ford F-150 Raptor.
Learn more: http://ford.to/2MOuxTJ
02/02/2021
Ford Motor Company
It’s in these moments that we must come together to protect our communities.
Let’s look out for each other. Let’s finish strong.
It’s in these moments that we must come together to protect our communities.
Let’s look out for each other. Let’s finish strong.
02/02/2021
Koons Sterling Ford's cover photo
02/02/2021
Today thru Feb 3, come in for a Complimentary Beat the Snow Service. Click the link and Schedule your service appointment 👉https://www.koons.com/service/service-app-locations.htm
02/02/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new Edge Ms Basel! Way to go Steve! #koonssterlingford #koons #fordedge #ford #talkinkoons
02/02/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new GT350 John! Way to go Kareem! #koonssterlingford #koons #fordGT350 #ford #talkinkoons
02/02/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new Escape Carla! Way to go Ethan! #koonssterlingford #koons #fordEscape #ford #talkinkoons
02/02/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new Escape Rosa! Way to go Ethan! #koonssterlingford #koons #fordEscape #ford #talkinkoons
02/01/2021
Another happy Koons Sterling Ford customer. Congrats on your new Escape Rosa! Way to go Ethan! #koonssterlingford #koons #fordEscape #ford #talkinkoons
02/01/2021
Another happy Koons Sterling Ford customer. Congrats on your new Escape Carla! Way to go Ethan! #koonssterlingford #koons #fordEscape #ford #talkinkoons
02/01/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new F250 Ethan! Way to go Jose! #koonssterlingford #koons #fordF250 #ford #talkinkoons
02/01/2021
Koons Sterling Ford
Another happy Koons Sterling Ford customer. Congrats on your new Bronco Sport Olivia! Way to go Yannick! #koonssterlingford #koons #fordBroncoSport #ford #talkinkoons
02/01/2021
Another happy Koons Sterling Ford customer. Congrats on your new Bronco Sport Olivia! Way to go Yannick! #koonssterlingford #koons #fordBroncoSport #ford #talkinkoons
Address
46869 Harry Byrd Hwy
Sterling, VA
20164
General information
Koons Automotive Corporate page: www.facebook.com/koonsauto
Opening Hours
| Monday | 09:00 - 21:00 |
| Tuesday | 09:00 - 21:00 |
| Wednesday | 09:00 - 21:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 21:00 |
| Sunday | 11:00 - 17:00 |
Telephone
Alerts
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Videos
Park the all-new 2021 F-150 in your driveway without leaving home. Visit bit.ly/3hOcEyv to find out how.
The Sunsational Summer Event ends this weekend. Don't miss you final chance to save! Get started now 👉https://www.koonssterlingford.com/new-inventory/index.htm
Over the hill, rocks, sand, snow, mud, grass… and never felt younger. Join Ford in celebrating 55 years of Bronco.
The Sunsational Summer Event is on!☀️ On top of HUGE Koons Wow Price Savings. Ford is offering 0% Financing for up to 72 months on select new Fords That’s up to $7,500 in additional savings in interest alone! Plus, with Koons Concierge, you now have access to the simplest, most convenient way to take advantage of these incredible savings. Follow the link to get started 👉https://www.koonssterlingford.com/new-inventory/index.htm
Category
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Comments
Good job. Thanks
Glad to have purchased this new Mustang from you.
5 ⭐️ Rating! Another great service experience @ Koon’s Ford Sterling with my 2018 Ford Expedition.
Service Manager Joey Stickman is very knowledgeable & very professional. Joey answered all my questions and had me back on the road in less than 2 hours.
Thanks again for a great experience with no grief.
Unacceptable.
My husband never drives my car. It’s usually me and our 1 yr old twins and 4 yr old daughter. Yesterday he took my car to run an errand. My car was in perfect condition, 2018 expedition max.. didn’t even need an oil change. When my husband started it, smoke came out of the hood, he jumped out and saw fire and ran. Within 2 minutes my car was a ball of fire.
Thank you God for watching over my love on this day. God knows this is not his time, our story is not over yet.
I can’t even imagine what would’ve happened if this had been me with the kids alone. I took pictures of my kids burnt up car seats with tears in my eyes.
Before we bought this car, I did tons of research for months for the best car for my family. This type of thing isn’t supposed to happen. How did my car just catch on fire? I want to know. This is not ok. This is not supposed to happen.
Superb service, fast, efficient and clearly do everything they can to provide a SAFE environment for you to get your car serviced! Thanks guys for easy, safe & affordable service.
Great deal and good times at Koons!
I want to give recognition to the wonderful crew at Koons Sterling Ford, especially Samir Kerboussi! Samir and the crew went above and beyond in helping us find our perfect truck. They worked tirelessly to make sure it was outfitted just right to meet our needs. They detailed it to perfection and gave us a reasonable and fair price. This will be the first place I visit for future purchases. Thank you Samir and thank you Jimmy for the use of your straps!! You guys are the best!!
Outstanding service! Very happy with these guys!
The customer service by the service department at this Koons locations is atrocious.
I have asked to be contacted by a manager multiple times and get no response to vmails or messages I leave with actual human beings. I have 2 issues from previous visits that need to be addressed and when making an appointment I requested 1) a loaner, stating I'm open to rescheduling if one is not available and to contact me but no one contacted me until the day before to confirm the actual appointment and I was told there was no record of a loaner being requested 2) a manager contact me as the issues were not happening for the 1st time and wanted to ensure we had a good plan this time.
I would like someone from Koons leadership team to contact me about why your team is too good to contact customers. Is this the type of business Koons runs?
Koons Ford Sterling, having constant problems with servicing our car. Half a dozen promises when car would be ready, all never realized. Car in service department for three weeks! Seems to have more problems in the service department then outside the service department. Left messages for those who run the business, haven’t heard anything back. Not sure how this business stays in business.
Greetings,
I have owned five Fords in my lifetime. My Father was 'a Ford Guy'. When I was 14 years old he took me with him to trade our old Ford 'station wagon' in for a new Ford station wagon. It was to be a ‘teaching moment’ for me...He could not get the deal he wanted at Sheehy Ford in Maryland so we drove way out to Virginia, to Koons Ford (I believe it was in Seven Corners, VA, and I believe at the time we met John Koons SENIOR). Somehow (much to the anger/chagrin of my step-mother, ha-ha) we left Koons Ford with a BRAND NEW 1968 FORD MUSTANG 289 COUPE! Two years later, my Dad let me take that car to the DMV to take the driving test and GET MY LICENSE! I Loved that car!
Fast Forward to 2015. My son wants to purchase his first car (with Dad's co-signing help). Ford puts out the 50th Anniversary Edition Mustang. We go to Koons Ford in Sterling Virginia to have a look...of course we left with a BRAND NEW 2015 50th Anniversary Edition Mustang! My son loves his car!
Ok so much for the history...
The car has been great right up to September of 2017 (*note*car still under warranty) when it went in to Koons for an AC 'blowing hot air' issue. Work/service/whatever, was done to correct the problem by 'tightening' leaking hoses/lines etc., BUT NOT REPLACING THE EVAPORATOR. More on this later...
Forward to March 15, 2019. The vehicle is 'out-of-warranty' by @ 1600 miles. We get a two day 'heatwave' in Virginia, I get to drive the Mustang (my son had eye surgery and I went to pick up the car) I turn on the AC and get nothing but hot air blowing out! The exact same issue as previously. I know quite a bit of time had gone by since the first 'fix' at the dealership, HOWEVER, when talking with my son, discussing if he had noticed problems (he said NO since he had not even used the AC recently BECAUSE IT WAS WINTER!) and 'doing the math' we figured that he had rarely used the AC, and at best only for a 5-6 month time frame the previous summer...
That same day I take the car back to Koons Ford. After an 'AC-diagnostic' ($135.98) they call me to say THAT THE EVAPORATOR IS LEAKING, NEEDS TO BE REPLACED, AND BECAUSE IT'S OUT OF WARRANTY, THE FIX WILL BE @ $2400.00!!
Well, being as how the car had been in previously for THE SAME ISSUE, AND that we had bought the 'EXTENDED MAINTENACE PACKAGE' (7years, 75,000miles) at the time of purchase, AND as how we (me, my son & wife) all remember being told by the FINANCE GUY AT KOONS that "the car is covered for everything except tires", AND that a cursory search on Google for '2015 Mustang EVAPORATOR ISSUES reveals NUMEROUS COMPLAINTS about the SAME PROBLEM to the point where Ford issued a Technical Service Bulletin (TSB # 18-2256), AND, because I PURCHASED THREE CARS WITHIN A THREE YEAR PERIOD FROM KOONS FORD IN STERLING VIRGINIA, AND, lastly, because of course, I'm a longtime 'Ford Guy', I thought Mr/Mrs Koons or Mr/Mrs Ford would realize the value in making 'RIGHT' this 'WRONG'.
Obviously I have spoken at length to the folks at Koons Ford (maybe Krystal will do one less commercial and take pity on us...) AND I have called Ford and ‘opened a case’ with them...
So far I’ve been told I’m ‘SOL’ by Koons and by Ford Motor Company...
My plan is to continue to vigorously pursue a positive result in this matter via whatever means available. This is a ‘teaching moment’ for my son...
I would appreciate any advice from folks out there with knowledge concerning how to proceed...