Payne Chevrolet

Payne Chevrolet America's First Family of Automotive for Over 90 Years!
(184)

🚨DON'T. MISS. THIS.🚨Right Now We Have 13 Certified Pre-Owned Chevy Equinox On The Lot ALL MARKED DOWN.Payments Start At ...
05/06/2020

🚨DON'T. MISS. THIS.🚨
Right Now We Have 13 Certified Pre-Owned Chevy Equinox On The Lot ALL MARKED DOWN.
Payments Start At Only $269 a Month.
For More Info Click HERE -> https://bit.ly/3b3pjd6
Payment based on selling price of $16,751 + TTL. 72 months at 4.9% APR W.A.C. Reference stock #P7576.

A BIG shout out to our GM Certified Service and Body Shop Technicians on this National Skilled Trades Day. We can't than...
05/06/2020

A BIG shout out to our GM Certified Service and Body Shop Technicians on this National Skilled Trades Day. We can't thank you enough for all that you do.
We've got the best in the business and we know it!

Chevrolet Performance is here to help during these times. If you find yourself in need of a new transmission, contact us...
05/05/2020

Chevrolet Performance is here to help during these times. If you find yourself in need of a new transmission, contact us today.

If you find yourself in need of a new Chevy, we remain OPEN to serve our community during this time.
05/03/2020

If you find yourself in need of a new Chevy, we remain OPEN to serve our community during this time.

Discover how easy it is to buy your next vehicle online with Payne Chevrolet. Our virtual showroom is ready just for you...
04/30/2020

Discover how easy it is to buy your next vehicle online with Payne Chevrolet. Our virtual showroom is ready just for you: https://bit.ly/3bNiEVs

Chevy is ready to offer a helping hand during this difficult time. Click here to take advantage of this special offer: h...
04/29/2020

Chevy is ready to offer a helping hand during this difficult time. Click here to take advantage of this special offer: https://bit.ly/2Sf0TH5

A little extra help can go a long way. Please contact us to see how you can take advantage of this special offer.
04/28/2020

A little extra help can go a long way. Please contact us to see how you can take advantage of this special offer.

22” Snowflakes on the Suburbans. Now the only question is: Maroon or Black?
04/28/2020

22” Snowflakes on the Suburbans.
Now the only question is: Maroon or Black?

To help you stay connected, we are offering current eligible Chevrolet owners 3GB/3 months of in-vehicle data (whichever...
04/27/2020

To help you stay connected, we are offering current eligible Chevrolet owners 3GB/3 months of in-vehicle data (whichever comes first). In this uncertain time, Chevrolet is here to support you staying connected to the information and people that matter to you.

GM Interior Designer, Stephen Andersen, wanted to do his part to help protect local healthcare providers. So, he started...
04/27/2020

GM Interior Designer, Stephen Andersen, wanted to do his part to help protect local healthcare providers. So, he started 3D printing face shields, helping provide both safety and comfort for those working on the frontlines.

At Payne Chevrolet, we know that keeping your vehicle in proper running order is essential during these times. We remain...
04/26/2020

At Payne Chevrolet, we know that keeping your vehicle in proper running order is essential during these times. We remain available for service, schedule your appointment online today: https://bit.ly/2RB0G0u

Shop. Click. Drive with Payne Chevrolet. You will have your new car in just 5 easy steps. Click here: https://bit.ly/2xi...
04/25/2020

Shop. Click. Drive with Payne Chevrolet. You will have your new car in just 5 easy steps. Click here: https://bit.ly/2xijNWl

For Your Consideration...2020 Chevy Colorado 4WD (Stock #2618)Our Price: $32,765 + taxesIf you're looking for a quality ...
04/25/2020
2020 Chevrolet Colorado: New Truck for Sale in Springfield - 2618

For Your Consideration...
2020 Chevy Colorado 4WD (Stock #2618)
Our Price: $32,765 + taxes
If you're looking for a quality vehicle, look no further!
For more information you can call us at (615)384-5573 or see more here online: https://bit.ly/2Y27rfR

Test drive this New 2020 Chevrolet Colorado & experience the Payne Chevrolet difference today! 1GCGTBEN2L1229171

For Your Consideration..2020 Camaro Convertible (Stock #2455)Our Price: $36,560 + taxesIf you're looking for a quality v...
04/25/2020
2020 Chevrolet Camaro: New Car for Sale in Springfield - 2455

For Your Consideration..
2020 Camaro Convertible (Stock #2455)
Our Price: $36,560 + taxes
If you're looking for a quality vehicle, look no further!
For more information you can call us at (615)384-5573 or see more here online: https://bit.ly/3cLqZsV

Test drive this New 2020 Chevrolet Camaro & experience the Payne Chevrolet difference today! 1G1FB3DS8L0114049

UNDER 50K Miles2016 Chevy Trax (Stock #P7524)Our Price: $14,997 + taxesIf you're looking for a quality preowned vehicle,...
04/24/2020
Payne Chevrolet in Springfield | Serving Hendersonville, Clarksville, & Gallatin, TN Customers

UNDER 50K Miles
2016 Chevy Trax (Stock #P7524)
Our Price: $14,997 + taxes
If you're looking for a quality preowned vehicle, look no further!
For more information you can call us at (615)384-5573 or see more here online: https://bit.ly/3czeDnI

Payne Chevrolet in Springfield, TN, serves Clarksville, Hendersonville & the entire Middle Tennessee area! Our dealership offers the best deals on New & Used cars. Visit us today!

During these uncertain times, know that Chevy has your back.
04/24/2020

During these uncertain times, know that Chevy has your back.

UNDER 50K Miles2002 Oldsmobile Intrigue (Stock #2406A)Our Price: $7,450 + taxesIf you're looking for a quality preowned ...
04/24/2020
Payne Chevrolet in Springfield | Serving Hendersonville, Clarksville, & Gallatin, TN Customers

UNDER 50K Miles
2002 Oldsmobile Intrigue (Stock #2406A)
Our Price: $7,450 + taxes
If you're looking for a quality preowned vehicle, look no further!
For more information you can call us at (615)384-5573 or see more here online: https://bit.ly/3eJd4Fy

Payne Chevrolet in Springfield, TN, serves Clarksville, Hendersonville & the entire Middle Tennessee area! Our dealership offers the best deals on New & Used cars. Visit us today!

UNDER 50K Miles2017 Ford Fusion (Stock #2511A)Our Price: $14,849 + taxesIf you're looking for a quality preowned vehicle...
04/24/2020
Payne Chevrolet in Springfield | Serving Hendersonville, Clarksville, & Gallatin, TN Customers

UNDER 50K Miles
2017 Ford Fusion (Stock #2511A)
Our Price: $14,849 + taxes
If you're looking for a quality preowned vehicle, look no further!
For more information you can call us at (615)384-5573 or see more here online: https://bit.ly/3eP03um

Payne Chevrolet in Springfield, TN, serves Clarksville, Hendersonville & the entire Middle Tennessee area! Our dealership offers the best deals on New & Used cars. Visit us today!

Make one thing for certain, you’ll never have to worry when you trust your car to the trained professionals at Payne Che...
04/23/2020

Make one thing for certain, you’ll never have to worry when you trust your car to the trained professionals at Payne Chevrolet. Schedule an appointment today: https://bit.ly/2XW3Gbx

GM needs your help! We have teamed up with the American Red Cross in a pledge to help donate blood. The American Red Cro...
04/22/2020
General Motors SleevesUp Campaign - ARC - Sleevesup

GM needs your help! We have teamed up with the American Red Cross in a pledge to help donate blood. The American Red Cross is facing a severe blood shortage due to an unprecedented number of blood drive cancellations during this COVID-19 outbreak, with more than 375,000 pints of blood lost! Click below to pledge and donate blood.

Join with the General Motors team and pledge to give blood! The American Red Cross is facing a severe blood shortage due to an unprecedented number of blood drive cancellations during this COVID-19 outbreak, with more than 375,000 pints of blood lost! Healthy individuals are needed to donate now, so...

IMMEDIATELY NEEDED 30 Quality Pre-Owned Vehicles! Receive up to $2,000 over Kelley Blue Book for your trade. 8 days only...
04/21/2020

IMMEDIATELY NEEDED 30 Quality Pre-Owned Vehicles! Receive up to $2,000 over Kelley Blue Book for your trade. 8 days only! Wednesday, April 22nd through Thursday, April 30th. WE BUY CARS UP TO $2,000 OVER KBB. WE WANT YOUR CAR and we are going to do whatever it takes to get it. During this EPIC EVENT we have slashed the price of every car on our lot to the lowest price of the year. This is for a very limited time. This is the event you can’t afford to miss. You’ll never get this much for your car again. You can TRADE IN AND TRADE UP and possibly keep the same payment or in some cases LOWER YOUR CAR PAYMENT…or…TAKE THE CASH AND WALK AWAY. Either way, WE WANT YOUR CAR. Message us now to lock in your $2,000 Trade-in Assistance Voucher. Get Low Monthly Payments with No Money Down. SEND US A MESSAGE NOW. Our Buyback Team is standing by to answer any questions.

04/21/2020
Chevy Cares: What We Do | Chevrolet

Caring is what we do. Share your everyday hero with us!

For more than 100 years, Chevrolet has been inspired by extraordinary acts of courage and selflessness in the face of enormous challenge. There are quiet her...

GM has teamed up with the American Red Cross. Healthy individuals are needed to donate now, so we’re asking all our empl...
04/20/2020
General Motors SleevesUp Campaign - ARC - Sleevesup

GM has teamed up with the American Red Cross. Healthy individuals are needed to donate now, so we’re asking all our employees, dealers, friends, family, and customers to join us in pledging to give blood.

Join with the General Motors team and pledge to give blood! The American Red Cross is facing a severe blood shortage due to an unprecedented number of blood drive cancellations during this COVID-19 outbreak, with more than 375,000 pints of blood lost! Healthy individuals are needed to donate now, so...

Hit the ground running with the Chevy Equinox.
04/19/2020

Hit the ground running with the Chevy Equinox.

Shopping from home with Payne Chevrolet is as easy as 1, 2, 3! Click here and learn how to Shop Click Drive with us: htt...
04/18/2020

Shopping from home with Payne Chevrolet is as easy as 1, 2, 3! Click here and learn how to Shop Click Drive with us: https://bit.ly/2xijNWl

Address

2807 Memorial Blvd
Springfield, TN
37172

Opening Hours

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday 08:00 - 17:00

Telephone

(615) 384-5573

Alerts

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Our Story

Payne Chevrolet has been a staple in Springfield, Tennessee since 1926, enduring the Great Depression, and thriving throughout the years. We’ve had three different locations over the years, however, the care and support we feed back into the community has been the same since the beginning.

Our first location was established in 1926 in downtown Springfield, TN on Main Street. This is where the current playground/parking lot is for Springfield Baptist Church. The lot was a very tiny space, so we were only there for a few years until 1928.

Once a little expansion was necessary, our next location was on Locust Street, where the current Robertson County Senior Center is located. The business expanded to two different buildings, one for service and one for the sales showroom and office spaces, to increase productivity.

Despite the efficiency between the two buildings, the space maxed out around having 30 vehicles available at any time. So as a result of increased business, the need arose yet again for an even bigger area. So in 1969 we built a new building with more lot space and moved into our current and final location at 2807 Memorial Blvd. in Springfield, TN.

Payne Chevrolet was started by Mr. Byram Payne in January of 1926. With some help from his brother Van, the two managed the business together for a few years until Byram eventually bought him out completely. Byram made it a family business and brought in his two sons to help out: Don and Bobby Payne. He was succeeded by his two sons and they managed the dealership for a number of years until Don’s sons took over. Currently we are in our THIRD generation of family ownership with Jeff and David Payne at the helm. They have been co-owners and dealers since 1977 and 1985, respectively, and are continuing the family legacy.

If you have relatives from Springfield, or in the neighboring towns surrounding it, you have heard about the quality care from Payne Chevrolet. We support many local schools and businesses, allowing us to pour money back into the town where we have been located for over 90 years.

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Comments

For the best car or truck Payne Brother,s is the place to get your next ride and great service after the sell
Fast and dependable to make your experience with them a good one I rely on them to fix my car every time it needs sevice or repair I wouldn't take it anywhere else
Got word this morning from GM that all incentives which were incredible for the month of March have been extended one more day through closing today, April 1. These deals have been so good that I personally have sold 11 in the past 11 working days. We missed our bonus quota for the month of March by 1 unit. Please, please if you are thinking about a new car or truck, come see me by 7 tonight. You will never see a better deal than today and we won't turn down any reasonable offer. Thanks everyone who has already bought recently and I look forward to helping new or repeat customers.
I purchased a 2016 Chevy Malibu Premier (1G1ZH5SX6GF314517) on 10/9/17 from Payne Chevrolet in Springfield, TN. I was told that the vehicle had been bought back by Payne Chevrolet from the original owner because she had decided she was getting too old to be driving. The 172-Point inspection performed (reference # 3705917) indicated that the vehicle had 1221 miles on it at the time it was brought back into inventory (6/12/17) and was signed off as certified by technician, service manager, and used vehicle manager. On 10/9/17 when I purchased the vehicle the odometer reading was 4323. I had my first vehicle maintenance service performed at Edwards Chevrolet in Birmingham, AL (the Downtown location since I work at the University of Alabama at Birmingham) on 12/14/17, and they changed my oil and rotated my tires. This service was provided at no cost to me. Not even 3 months later, the car’s parking sensors stopped working and the car would have a “Service Parking Sensors” message every time I started it. I also had an incident in the parking garage at the University I work for where the brake assist activated in error with nothing in front of the vehicle. I returned the vehicle to Edwards Chevrolet Downtown to have these issues addressed and also to change the oil on 3/5/18. The sensors worked again and the “Service Park Assist” message resolved. On 4/9/18 I returned the vehicle to Edwards Chevrolet Downtown because my parking sensors quit working again and the “Service Park Assist” message alerted upon starting my car. I also noticed a discoloration in the headliner that was addressed at this service visit. The discoloration was found to be the result of the third brake lamp leaking. All these issues were resolved at this visit. On 7/18/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working and the car would have a “Service Park Assist” message every time I started it. I was given a rental car to drive while my car was repaired this time, and when I picked it up the parking sensors worked again and the “Service Park Assist” message had resolved. On 10/23/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working again and the “Service Park Assist” message alerted upon starting my car. I also had an oil change and tire rotation performed at this visit. When I picked the vehicle up, the parking sensor worked once again and the “Service Park Assist” message resolved. On 12/10/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working for the fifth time and the car had the “Service Park Assist” message come on every time I started it. When I picked the vehicle up, the parking sensors were working again and the “Service Park Assist” message had resolved. I was assured by the service team that the issue had been resolved this time. On 12/13/18 I was driving down the road on my way to assist with a surgical procedure when my vehicle abruptly braked, significantly reduced my speed to a maximum of 27 mph, then 25 mph (as displayed on the driver console), and the “Service Driver Assist System” message alerted on my car. I brought the vehicle back to Edward’s Chevrolet Downtown as soon as I finished with my work duties the afternoon of 12/13/18. I was provided with a rental car to drive while my vehicle was repaired. On 12/14/18, the service writer called me and let me know that they were going to replace the steering rack assembly and accelerator pedal to remedy this situation. On the afternoon of 12/18/18 I received the call that my car was repaired and ready to pick up. I picked up the vehicle on 12/19/18, and everything appeared to be working as it should; however, I noticed that the steering wheel felt more stiff than usual. I was anxious to get home (had family in town for the holidays) and decided that the experts who fixed it knew better than I did about how it should drive (Gary, the service manager, attested that he drove the car himself and deemed it repaired and ready to drive). On the late afternoon of 12/20/18, my children, my sister, and I got in my car to travel to our Dad’s home in Madison, AL. We stopped for gas in Gardendale, AL off of I-65, and when I started the car after getting gas, the “Service Driver Assist System” flashed on the console. I turned the car off, waited a moment, and then re-started it. The message was gone. We continued our drive North to Madison. As we went around a corner on a side road (Old Monrovia Road right in front Westminster Academy in Madison, AL) the lane-assist jerked my car towards the corner and we began fishtailing and spinning. I lost control of the vehicle and was unable to gain control. We spun off the side of the road, hit a telephone pole, and landed hard in a ditch. At this point, I noticed that the vehicle was alerting the “Service Stabilitrak System” message on the driver console. There thankfully were no serious injuries as a result of the accident- my 7 year old son and 9 year old daughter were in the back seat buckled into their booster seats. When I looked back at my Chevy Smart Driver App, it showed a timeline of the accident: 1 hard-acceleration immediately followed by 4 hard-brakes. I know for a fact that I did not slam the accelerator pedal going into a curve on a road that I was only traveling 15-20 mph on. Had this occurred just 10 minutes prior, we would have been on I-565 traveling around 70 mph—this would have been devastating to my family. On 12/21/18 I called the General Motors 1-800-number to alert them of the situation and request an investigation given the circumstances (Case # 9-4932532759). Elaine was very helpful during our first conversation, but became a bit abrasive with me after that. She accused me of trying to “double dip” the system since I had called my insurance company at the scene of the accident to let them know what happened, although I remained transparent and gave all requested information to both parties and was obviously not attempting to file multiple claims. Even my insurance company, USAA, was taken aback by the interactions with Elaine and said that they had never encountered so many issues with a consumer claim of this nature. On 1/21/19, Elaine called to inform me that GM would not accept liability for the accident because my car had been “altered” and that it “wasn’t as it was when it left the factory.” She refused to give me anymore information, stating that it was “proprietary.” I purchased a certified pre-owned vehicle that had only ever been serviced by either Payne Chevrolet in Springfield, TN or Edwards Chevrolet Downtown in Birmingham, AL. Some how, my warranty continued to allow them to try and fix an ongoing problem with the computers in my Malibu Premier, but GM could not accept liability because it had been altered from it’s factory state. I never had anything altered on this vehicle, and there are no service records that indicate anything has ever been altered on my vehicle. I called Elaine again to try and get more information, but she refused to give me anymore information, was extremely vague, and would not allow me to speak with one of her managers even though I requested to do so more than once. She was cold and did not seem to care that the information she was withholding could potentially affect the safety of my vehicle should it be repairable. I am a hard-working wife and mother of 2 small children—I have an awesome career that I love and am an overall honest person. I work in the medical field, and have always been accountable and ethical in my interactions with others. Given your company’s deep involvement in public safety, I expect transparency, compassion, and for you to do the right thing. It is evident that I am not trying to get anything I don’t deserve out of this situation. Multiple attempts (five of them!) were made by authorized Chevrolet technicians to fix the computer issues I was having with the vehicle, and each time I was assured that it was repaired and safe to drive. Given that this vehicle was bought back from the original owner by Payne Chevrolet who then sold it to me (potentially being aware of its issues) I am extremely disappointed that no one has reached out to me to discuss the history of my vehicle further or attempt to make the situation right. This is unethical, not fair to me as a customer (and both my husband and I have been driving GM vehicles for 20+ years), and has resulted in my complete loss of faith and trust in General Motors and Payne Chevrolet.
I purchased a 2016 Chevy Malibu Premier (1G1ZH5SX6GF314517) on 10/9/17 from Payne Chevrolet in Springfield, TN. I was told that the vehicle had been bought back by Payne Chevrolet from the original owner because she had decided she was getting too old to be driving. The 172-Point inspection performed (reference # 3705917) indicated that the vehicle had 1221 miles on it at the time it was brought back into inventory (6/12/17) and was signed off as certified by technician, service manager, and used vehicle manager. On 10/9/17 when I purchased the vehicle the odometer reading was 4323. I had my first vehicle maintenance service performed at Edwards Chevrolet in Birmingham, AL (the Downtown location since I work in the area) on 12/14/17, and they changed my oil and rotated my tires. This service was provided at no cost to me. Not even 3 months later, the car’s parking sensors stopped working and the car would have a “Service Parking Sensors” message every time I started it. I also had an incident in the parking garage at the University I work for where the brake assist activated in error with nothing in front of the vehicle. I returned the vehicle to Edwards Chevrolet Downtown to have these issues addressed and also to change the oil on 3/5/18. The sensors worked again and the “Service Park Assist” message resolved. On 4/9/18 I returned the vehicle to Edwards Chevrolet Downtown because my parking sensors quit working again and the “Service Park Assist” message alerted upon starting my car. I also noticed a discoloration in the headliner that was addressed at this service visit. The discoloration was found to be the result of the third brake lamp leaking. All these issues were resolved at this visit. On 7/18/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working and the car would have a “Service Park Assist” message every time I started it. I was given a rental car to drive while my car was repaired this time, and when I picked it up the parking sensors worked again and the “Service Park Assist” message had resolved. On 10/23/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working again and the “Service Park Assist” message alerted upon starting my car. I also had an oil change and tire rotation performed at this visit. When I picked the vehicle up, the parking sensor worked once again and the “Service Park Assist” message resolved. On 12/10/18 I returned my vehicle to Edwards Chevrolet Downtown because my parking sensors quit working for the fifth time and the car had the “Service Park Assist” message come on every time I started it. When I picked the vehicle up, the parking sensors were working again and the “Service Park Assist” message had resolved. I was assured by the service team that the issue had been resolved this time. On 12/13/18 I was driving down the road on my way to assist with a surgical procedure for work when my vehicle abruptly braked, significantly reduced my speed to a maximum of 27 mph, then 25 mph (as displayed on the driver console), and the “Service Driver Assist System” message alerted on my car. I brought the vehicle back to Edward’s Chevrolet Downtown as soon as I finished with my work duties the afternoon of 12/13/18. I was provided with a rental car to drive while my vehicle was repaired. On 12/14/18, the service writer called me and let me know that they were going to replace the steering rack assembly and accelerator pedal to remedy this situation. On the afternoon of 12/18/18 I received the call that my car was repaired and ready to pick up. I picked up the vehicle on 12/19/18, and everything appeared to be working as it should; however, I noticed that the steering wheel felt more stiff than usual. I was anxious to get home (had family in town for the holidays) and decided that the experts who fixed it knew better than I did about how it should drive (Gary, the service manager, attested that he drove the car himself and deemed it repaired and ready to drive). On the late afternoon of 12/20/18, my children, my sister, and I got in my car to travel to our Dad’s home in Madison, AL. We stopped for gas in Gardendale, AL off of I-65, and when I started the car after getting gas, the “Service Driver Assist System” flashed on the console. I turned the car off, waited a moment, and then re-started it. The message was gone. We continued our drive North to Madison. As we went around a corner on a side road (Old Monrovia Road right in front Westminster Academy in Madison, AL) the lane-assist jerked my car towards the corner and we began fishtailing and spinning. I lost control of the vehicle and was unable to gain control. We spun off the side of the road, hit a telephone pole, and landed hard in a ditch. At this point, I noticed that the vehicle was alerting the “Service Stabilitrak System” message on the driver console. There thankfully were no serious injuries as a result of the accident- my 7 year old son and 9 year old daughter were in the back seat buckled into their booster seats. When I looked back at my Chevy Smart Driver App, it showed a timeline of the accident: 1 hard-acceleration immediately followed by 4 hard-brakes. I know for a fact that I did not slam the accelerator pedal going into a curve on a road that I was only traveling 15-20 mph on. Had this occurred just 10 minutes prior, we would have been on I-565 traveling around 70 mph—this would have been devastating to my family. On 12/21/18 I called the General Motors 1-800-number to alert them of the situation and request an investigation given the circumstances (Case # 9-4932532759). Elaine was very helpful during our first conversation, but became a bit abrasive with me after that. She accused me of trying to “double dip” the system since I had called my insurance company at the scene of the accident to let them know what happened, although I remained transparent and gave all requested information to both parties and was obviously not attempting to file multiple claims. Even my insurance company, USAA, was taken aback by the interactions with Elaine and said that they had never encountered so many issues with a consumer claim of this nature. On 1/21/19, Elaine called to inform me that GM would not accept liability for the accident because my car had been “altered” and that it “wasn’t as it was when it left the factory.” She refused to give me anymore information, stating that it was “proprietary.” I purchased a certified pre-owned vehicle that had only ever been serviced by either Payne Chevrolet in Springfield, TN or Edwards Chevrolet Downtown in Birmingham, AL. Some how, my warranty continued to allow them to try and fix an ongoing problem with the computers in my Malibu Premier, but GM could not accept liability because it had been altered from it’s factory state. I never had anything altered on this vehicle, and there are no service records that indicate anything has ever been altered on my vehicle. I called Elaine again to try and get more information, but she refused to give me anymore information, was extremely vague, and would not allow me to speak with one of her managers even though I requested to do so more than once. She was cold and did not seem to care that the information she was withholding could potentially affect the safety of my vehicle should it be repairable. I am a hard-working wife and mother of 2 small children that are my world—I have an awesome career that I love and am an overall honest person. I work in the medical field, and have always been accountable and ethical in my interactions with others. Given GM’s deep involvement in public safety, I expect transparency, compassion, and for you to do the right thing. It is evident that I am not trying to get anything I don’t deserve out of this situation. Multiple attempts (five of them!) were made by authorized Chevrolet technicians to fix the computer issues I was having with the vehicle, and each time I was assured that it was repaired and safe to drive. When I picked up my car from Edwards Chevrolet Downtown on 12/19/18, it was not repaired and safe to drive—another band-aid was slapped on and then the keys were handed back over to me. This is unethical, not fair to me as a customer (and both my husband and I have been driving GM vehicles for 20+ years), and has resulted in my complete loss of faith and trust in General Motors.