08/10/2026
We are seeking a dedicated and knowledgeable Front Counter Assistant(Service Advisor) to join Willamette Automotive Care. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their experience. This role involves assessing customer concerns, providing accurate estimates, and facilitating communication between customers and technicians to ensure timely and efficient service.
Duties:
Greet customers and assess their automotive service needs.
Provide detailed explanations of services required and other automotive diagnostics.
Write service orders accurately and efficiently, ensuring all necessary information is captured.
Handle cash transactions and maintain accurate records of payments.
Prepare auto estimates for repairs and services based on customer requests and technician input.
Suspend or transmit service orders as necessary to manage workflow effectively.
Collaborate with technicians to ensure all services are performed to the highest standards.
Follow up with customers regarding their service experience and address any concerns or questions.
Check work orders for completeness.
Document shop flow and process performed.
Dispatch work orders to techs processes given.
Skills:
Proficient in automotive service writing and customer interaction.
Strong knowledge of vehicle services, alignments, and general automotive diagnostics.
Experience in cash handling and maintaining financial accuracy.
Ability to perform auto estimating with attention to detail.
Excellent communication skills to effectively relay information between customers and technical staff.
Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
A background in automotive sales is a plus but not required.
Join our team as a Front Counter Assistant(Service Advisor) where your expertise will contribute significantly to our commitment to customer satisfaction and quality automotive care.
Job Type: Full-time
Pay is Commission based and attendance based. Depends on experience.
$3,000 to $9000 a month. Before taxes.
Days working: Monday through Friday. 7am to 6pm.
Benefits: Medical after a year
Holiday pay and 1 week paid after 6 months
PTO after 90 days, get 1 week of PTO only.
Email resume to [email protected]
****Must email answers to questions with the question:
1) Valid driver license?
2) Previous experience related to automotive? Want details?
3) Describe a difficult part of one of your previous jobs and _ how did you over come it?
Automotive/Diesel drivability and electrical concerns diagnosing and repairing many vehicle. Specializing in Sprinter, Mercedes and Volkswagen group.