01/31/2023
Service Advisor
Job Overview
Infinite Diesel and UTV Performance is one of the leading companies in our field in the area. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Infinite Diesel and UTV Performance is a great place to grow your career.
Responsibilities for Service Advisor
* Greet customers and offer excellent customer service from intake to release of their vehicles
* Determine and diagnose car issues based on customer description and vehicle condition
* Translate customer-reported problems to actionable work orders for technicians to complete
* Order necessary parts from suppliers and double-check that they are delivered to technicians
* Ensure that automotive work provided to customers meets company quality standards. Complete QC sheet for all completed work.
* Invoice and collect payment from customers for services rendered
* Handle and resolve customer complaints regarding services
* Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
* Working knowledge and experience of automotive products, repairs and parts
* Secondary education in the automotive field or equivalent work experience
* Strong communication skills and the ability to translate customer needs to workable technician orders
* Basic knowledge of computer programs including word processing and database tools Experience with Service Writing Software Highly Beneficial (ADP, Reynolds)
* Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
* Exceptional customer service skills based on experience
* Continuing education and knowledge acquisition on the function and repair of newer vehicles
* Basic mathematics skills to prepare and process bills and customer payment
* Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Benefits
* Medical
* Dental
* Vision
* 401(K) with matching up to 3%
* 8 Paid holidays
* 3 sick days
Pay
• Base plus bonus of gross work sold on sliding scale