04/08/2021
The Collision Center Estimator/Advisor is responsible for generating the gross sales of the store. S/he must have knowledge of the estimating/claims processes and must have negotiating, sales and communication skills. S/he must have a positive attitude with customers, insurance representatives and employees, and must portray a professional business image.
Minimum Qualifications:
1. High school diploma or equivalent
2. Valid driver's license and driving record consistent with company policy and insurance carrier requirements
3. ASE or ICAR certification or begin process to obtain within six (6) months of employment
Required Knowledge, Skills, and Abilities:
1. Strong communication skills, including an ability to effectively communicate (both verbal and written) with other Collision Center personnel, customers, and insurance company representatives
2. Strong reading and writing skills, including an ability to read and analyze repair estimates, prepare written estimates, and prepare and/or respond to written communications to/from customers, insurance company representatives, or other business entities
3. Good mathematical skills and accuracy, and knowledge of estimating process
4. Strong analytical skills
5. Strong organizational skills, including ability to schedule work with other Collision Center personnel, coordinate necessary work with customers and insurance companies, and organize the collection of monies due for work performed
6. Ability to operate vehicles ( automatic and standard transmissions)
7. Knowledge of automobile body repair and refinishing
8. Knowledge of automobile mechanics
9. Ability to access vehicles to generate estimates, monitor repairs, and perform quality control inspections
10. Ability to stand for six to eight hours per shift
Essential Job Functions:
1. Greet customers and insurance company representatives courteously
2. Initiate and complete repair estimates
3. Inspect damaged vehicles and prepare written estimates of costs to repair and paint said vehicles to specified condition
4. Coordinate scheduling of work with other Collision Center personnel
5. Coordinate authorization to perform work and completion of work with customer and applicable insurance company
6. Perform quality control on all repairs, including road testing
7. Inspect and deliver restored vehicles to customers
8. Secure collection of monies due to Collision Center from customers and applicable insurance companies
9. Must be punctual in attendance
10. Must be present during normal hours of operation or as directed by management
(Full job description available)