Tom's Automotive Service

12/04/2023

Tom’s Partners with Make-A-Wish for Giving Tree Event: Spreading Holiday Cheer

Tom's Automotive Service is proud to announce its annual Giving Tree event in collaboration with the Make-A-Wish Foundation

11/27/2023

What our customers say:
"The process from estimate to work being done to payment was smooth, quick, and easy. Everyone I dealt with was professional and personable. I needed more work done than I expected but was guided through the process with frequent communication about must-have fixes. We’ll be bringing our car back for ongoing maintenance."
J & L

11/24/2023

★★★★★
"From now on this is where I’ll be taking my car for repairs. They were honest, kept me informed of the progress, provided pictures of damaged parts and replacement parts."
- G. A.

11/23/2023

Happy Thanksgiving from all of us at Tom's Automotive Service!

11/17/2023

Keep doing your part and we'll keep doing our part to be a good neighbor in our community. Bring in 3 cans of food or non-perishable items (or more) and receive 10% off (up to $20.00) on your automotive repair or service.

11/16/2023

Defroster Not Doing Its Job in Your Vehicle? Give the professionals at Tom's Automotive Service a call.
https://tomsautomotive.com/defroster-not-doing-its-job-in-your-vehicle/

11/14/2023

"The owner Kandie has a great crew! She cares about her customers, and we get that same feeling and level of attention from her crew. They take care of our entire fleet and when were in a pinch with a vehicle they help us diagnose and resolve the problem as quickly as is reasonably possible."
Awww Thanks P. Hammer!

11/11/2023

★★★★★
"Tom's has always gone above and beyond to help us keep our car in running order. We really appreciate all there hard work. "
- W. H.

11/07/2023

West Seattle Food Bank & the Commitment of Tom's Automotive Service
https://tomsautomotive.com/2023/11/west-seattle-food-bank-toms-automotive/

11/03/2023

★★★★★
"The owner Kandie has a great crew! She cares about her customers, and we get that same feeling and level of attention from her crew. They take care of our entire fleet and when were in a pinch with a vehicle they help us diagnose and resolve the problem as quickly as is reasonably possible. They are professional and informative when explaining a problem and making recommendations. This is a great local business and I highly recommend Tom's Automotive."
- P. H.

11/02/2023

It is a team effort at Tom’s. And we appreciate the contribution and care made by each member of our staff.

10/31/2023

Happy Halloween from all of us at Tom's Automotive! Stay safe and warm out there tonight.

10/29/2023

★★★★★
"Really upstanding service from first interaction to picking up my car. When I first called in, it wasn't a scenario where they tried to get me to come right into the shop unnecessarily. They took the time to clarify and diagnose what could be the potential issue and whether it actually made sense for me to bring the car in. This upfront way of level-setting expectations and being consultative was consistent through the whole process.

After doing their inspection, they rolled out a clear set of recommendations they had, level of effort and cost between the parts and labor, and most importantly, worked with me on prioritization so that I didn't spend more $$$ than I needed to. They quoted me on a conservative basis in terms of not overestimating how quickly they could do the work, and factored in buffer room on cost so I knew the price I was quoted was what was most likely going to be where I landed.

At the end of the week, not only was I pleasantly surprised that I would be getting my car back earlier, but that they had managed to shave off a considerable amount of the costs from labor. I wouldn't call this 'under-promising and over-delivering' so much as being realistic and transparent. For me, personally, it never feels good walking away with a big repair bill, but when you know as an individual you can't do that work yourself, it can often feel like you are getting fleeced when the experience is poor. I think this is the first time I walked out of a mechanic shop feeling that I was treated with dignity.

Long term they will have my business. If cost is a concern, I would say they are a bit on the upper quartile of their labor, but you pay for what you get. I want peace of mind when I take my car back out on the road without the resentment of whether I got the wool pulled over my eyes. I think the cost is more than justified by the value they bring, and no doubt I can already see how I will be saving in the long term as I track my car repairs. If you're looking for a long term mechanic, well, they're right around the corner, and they're name is Tom's Automotive. "
- J. S.

10/27/2023

We love our customers!
"Very professional, kind, patient, knowledgeable people; they went out of their way and spent a lot of time to help me resolve a car issue. Really a pleasure doing business with Casey, John and Candy."

10/26/2023

★★★★★
"Very professional, kind, patient, knowledgable people; they went out of their way and spent a lot of time to help me resolve a car issue. Really a pleasure doing business with Casey, John and Candy."
- B. L.

10/25/2023

What our customers say:
"Even though I don't live anywhere near this place, I find it worth my while to hit the road and take my car here for service, and I plan to continue doing so as long as I am still driving and they are still in business. This is a business that is definitely worthy of your support!"
-Eric
Our Goal is to Make Our Customers Happy!

10/24/2023

★★★★★
"It was a great first time experience with them. Great customer service. Brandon was so helpful! I will be coming back!"
- K. T.

10/24/2023

Why do our oil changes take all day? We offer a comprehensive service on your complete vehicle, which includes an oil change and fluid check and fill. We do a 23 point inspection and most of our oil services include a brake inspection and tire rotation as well.

10/20/2023

Let us handle all the factory diagnostics and scheduled maintenance plans without the cost and hassle of going to a dealer. Everyone is a welcome neighbor at Tom’s Automotive. So stop in, call, or schedule your appointment today and join our expanding and diverse family

10/18/2023

I met Kandie through a West Seattle Chamber event and I love supporting Chamber members. When I first walked into the office with no appointment, I was greeted by Kandie who immediately recognized me. They completed the work sooner than anticipated.

My Mini is running smooth again and got a lot of other maintenance items done that I've put off way too long.

Paula K

10/13/2023

Congratulations to Tom's Automotive on being voted Best in the PNW! https://www.bestinthepnw.com/listing/2023/auto-service-center

10/11/2023

Helpful hints to keep our Trick or Treaters safe this Halloween. https://tomsautomotive.com/2023/10/importance-vehicle-light-maintenance/

10/10/2023

Tom's Automotive Service loves their community.

10/06/2023

We continue to earn the highest ranking:
5-Star Certified Business
EnviroStars is a program that certifies businesses for their efforts in preventing pollution and reducing hazardous waste, and the program gives consumers an objective way to identify environmentally sound businesses.

10/05/2023

Communication is Key! We won’t throw around car terms to confuse or scare you.
Our mission is to simply explain the vehicle issue so you understand the state of the issue and the importance of the repair.
All without overwhelming you with details about complicated systems.

10/02/2023

A new month brings savings at Tom's Automotive Service.

Tom's Automotive Service - Coupons & Specials, save money on vehicle services and repairs, oil change, tire rotation, inspection

10/01/2023

★★★★★
"As always the staff is professional and cheerful! My bill was lower than expected because they didn’t need to do everything in the quote…honestly is greatly appreciated!"
- D. H.

09/29/2023

★★★★★
"They fixed my car fast and before my appointment date. They were very honest and saved me $500. I love Tom's automotive"
- M. V.

09/28/2023

★★★★★
"The process from estimate to work being done to payment was smooth, quick, and easy. Everyone I dealt with was professional and personable. I needed more work done than I expected but was guided through the process with frequent communication about must-have fixes. We’ll be bringing our car back for ongoing maintenance."
- L. A.

09/28/2023

ABC’s of Fall Vehicle Maintenance and Repair in West Seattle. Check out our Blog post about how to prepare your vehicle for Fall weather. https://tomsautomotive.com/2020/10/fall-vehicle-maintenance-repair-west-seattle/

09/27/2023

So proud of our team! We were one of three shops voted best in the PNW! So blessed to have great clients that love us❤️

09/26/2023

Why Choose Tom’s Automotive?

Only ASE certified technicians
Open communication without overwhelm
Superior and responsive customer service
2 year / 24,000 mile warranty
Free shuttle service (temporarily unavailable due to COVID-19 distancing restrictions)
Solution-finding skills, experience and attitude
Free Wi-Fi in our clean, friendly waiting room
Trusted in West Seattle for over 52 years

Give us a call for all your automotive needs!

09/23/2023

We employ only the best ASE Certified Technicians and highly-trained solution-oriented Service Advisors. Check out the amazing Tom's Automotive Service team.

09/21/2023

We won flowers for being the in the Chamber the longest at our table, over 32 years! Thank you Port of Seattle and West Seattle Chamber of Commerce for the flowers!

09/19/2023

★★★★★
"My favorite repair shop in WS, these folks really know what they’re doing. I’m always impressed with their diligence and follow through. Thanks team!"
- D. P.

09/19/2023

Why do you love Tom's Automotive Service?

09/19/2023

Who responds to someone's questions and concerns posted on Facebook about leaks under their car mid day on a Saturday? Kandie the owner of Tom's Automotive Service that's who!

09/18/2023

★★★★★
"I met Kandie through a West Seattle Chamber event and I love supporting Chamber members. When I first walked into the office with no appointment, I was greeted by Kandie who immediately recognized me.

I LOVED how CLEAN and professional the front office area was! How many auto shops can you say that about!

They were booked two weeks out just to diagnose, but they fit me into their schedule for the test and then gave me a very thorough and not pushy run down on what my car needed, and then completed the work sooner than anticipated.

My Mini is running smooth again and got a lot of other maintenance items done that I've put off way too long.

Thank you team!"
- P. K.

09/15/2023

When could an alternator be the issue? How will I know?

Let’s say you’re driving down the road and you start to lose power and the lights come on. Let’s say you then stop the car and turn it all the way off, but then it won’t turn back on. That could potentially be an alternator that is not charging the battery.

If you think you're having a problem with your alternator give the experts at Tom's Automotive Service a call.