JELL Professional Solutions

JELL Professional Solutions Automotive consulting business focused on training, process and people!

Had not read this in a while. It is so true. We tend to say things like I want to be wealthy or I want to be fit but we ...
02/19/2024

Had not read this in a while. It is so true. We tend to say things like I want to be wealthy or I want to be fit but we don't do the things that a wealthy or fit person would do.

Hope everyone had an amazing day!!😁

11/23/2023

Happy Thanksgiving to everyone! 🍁

◆Elevate Your Dealership's Fixed Operations with Advanced Production Systems◆      In the competitive landscape of autom...
09/13/2023

◆Elevate Your Dealership's Fixed Operations with Advanced Production Systems◆

In the competitive landscape of automotive dealerships, the fixed operations department often serves as the backbone of profitability. However, traditional systems like central dispatching are becoming increasingly outdated, leading to inefficiencies and bottlenecks. If you're a general manager, service manager, or dealership owner, it's time to consider the transformative power of Advanced Production System (APS). At JELL Professional Solutions, we specialize in implementing APS to revolutionize your fixed operations.

★What is Advanced Production System (APS)?★

APS is an approach that restructures your repair shop from a central dispatch system to a more efficient, simpler system where technicians work and communicate directly with an advisor. This structure is designed to optimize production and streamline communication, thereby increasing efficiency and customer satisfaction.

"APS is not just a tool; it's a culture. It integrates technology with human expertise to create a harmonious workflow." - JELL Professional Solutions

The APS Advantage

★Eliminate the Bottleneck★

Traditional central dispatching systems often make the dispatcher the most criticized individual in the department, as they are responsible for allocating work to technicians. Advisors always feel like their work is in the back burner and technicians always claim the best work is going to other technicians. APS eliminates this bottleneck by dividing technicians and assigning them to an individual service advisor or advisor group. This allows for transparent communication and efficient workflow management.

★Simple Support vs. Lateral Support★

APS usually consists of two main types of structures:

1. Simple Support: Ideal for less experienced service advisors or smaller groups of technicians. The service advisor is solely in charge of the group, determining all workflows and dispatching work directly to the technicians.
2. Lateral Support: Effective for high-volume workflows and more capable advisors.

This system divides management responsibilities between the service advisor and a Lead Technician, allowing each to focus on their areas of expertise. These structures can be combined in any pattern to ensure that all levels of the shop are operating at their maximum potential. This includes large groups, express, and new advisors. Even Apprentice groups can be added to this process. And because the system is structured to be modular, growth and scalability are built in.

★Boost Technician Productivity★

In an APS, technicians are grouped based on the quality and volume of work that their assigned service advisor can handle to keep the technicians at a minimum of 100% productivity. This ensures that each technician is fully utilized, leading to increased productivity, and reduced idle time.

"APS will reduce technician idle time significantly by allowing them to focus on what they do best. It also creates transparency on where there may be issues that need to be addressed" - JELL Professional Solutions

★Enhanced Customer Experience★

With APS, service advisors can focus more on customer interaction, as they are not bogged down by relying on a dispatcher. This leads to improved Customer Satisfaction Index scores and a better overall customer experience.

"Customer satisfaction scores increase almost automatically after the implementation of APS due to the transparency of work status to the advisor and therefore communication with the customer."- JELL Professional Solutions

★Why Choose JELL Professional Solutions?★

Implementing APS is a complex task that requires a nuanced understanding of your dealership's unique challenges and opportunities. At JELL Professional Solutions, we offer a tailored approach, backed by extensive experience in fixed operations, to ensure that APS is implemented effectively in your dealership.

The future of fixed operations is in change. Repeating what we have always done can only result in what we have already achieved, Don't let your dealership get left behind. Contact JELL Professional Solutions today to embark on a journey toward operational excellence and unparalleled customer satisfaction.

For more information or to schedule a consultation, reach out to us at JELL Professional Solutions. Together, we can drive your fixed operations into a future of unparalleled efficiency and customer satisfaction.

Julian Armijo CEO/Trainer/Coach
Jell Professional Solu9ons
(505) 991-3296
[email protected]

Business consulting, different!
05/16/2023

Business consulting, different!

05/15/2023

Welcome to JELL Professional Solutions, where untapped opportunities lie beneath the hood! At JELL Professional Solutions, we are an innovating your business and propelling it to new heights.

Our mission is crystal clear: to revolutionize automotive fixed operations departments by breathing fresh life into their core functions. With our expert guidance and unwavering commitment, we help businesses grow, thrive, through business growth, process, and people.

How do we achieve this miraculous transformation, you ask? Through a unique combination of cutting-edge training, meticulous process optimization, relentless motivation, and groundbreaking technology implementation. Buckle up as we take you on a thrilling ride towards becoming the most innovative player in the automotive industry.

Training: The Fuel for Excellence

We understand that knowledge is power, especially when it comes to outpacing your rivals. We are equipped with an unparalleled understanding of the industry's intricacies. We are masters at fine-tuning your fixed operations departments, ensuring every cog in the wheel spins smoothly and efficiently.

Through immersive training sessions, we provide your workforce with the skills and knowledge they need to rise above the competition. From service advisors to technicians, we unlock their full potential, transforming them into high-performing champions that deliver unparalleled customer experiences.

Process: The Turbocharger of Efficiency

In the fast-paced world of automotive, staying ahead means optimizing your processes for maximum efficiency. At JELL Pro, we possess a sixth sense for identifying bottlenecks, streamlining workflows, and eliminating unnecessary obstacles that slow you down.

We conduct comprehensive audits of your fixed operations departments, scrutinizing every aspect from inventory management to service scheduling. Our team then implements custom-tailored strategies that revamp your processes, enabling you to operate like a well-oiled machine. Say goodbye to wasted time, resources, and opportunities!

Motivation: Igniting the Passion Within

Passion is the ignition key to success. That's why, at JELL Pro, we believe in stoking the flames of motivation within your workforce. We know that inspired employees are the driving force behind exceptional customer service, increased productivity, and long-term growth. Rich, Happy Fulfilled employees are the key to success!

As a motivational expert, we dive deep into your company culture, reviving enthusiasm and fostering a winning mindset. By infusing your team with newfound passion and purpose, we create an unstoppable force that sets the bar higher than ever before.

Technology: Accelerating Innovation

In the age of digital transformation, harnessing the latest technology is the key to maintaining a competitive edge. At JELLPro, we make sure you're at the forefront of automotive innovation. We identify state-of-the-art tools, software, and systems that can revolutionize your fixed operations. With our knowledge in Reynolds, CDK, Xtime, DealerTrack, PBS, Dynatron, and many more of the most current software platforms, we will move the needle.

Whether it's implementing cutting-edge technology or integrating a game-changing customer relationship management platform, we guide you towards the most innovative solutions that enhance performance, elevate customer satisfaction, and most of all, increase profitability.

Join the automotive revolution today! Unlock your business's true potential with Jell Professional Solutions. Together, we'll navigate the twists and turns of the industry, leaving a trail of success in our wake. Start your journey towards automotive excellence now!

Address

Sandia Park, NM
87047

Telephone

+15059913296

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