09/29/2026
We hear it all the time: “I already bought the part. Can you just install it?”
Well… technically, that’s like taking your groceries to a restaurant and asking the chef to cook your meal. 😂 You bought the ingredients, but the chef is still responsible for what comes out of the kitchen.
-- The same idea applies to auto repair and customer-supplied parts --
When we purchase the parts for your repair, we know exactly what we're installing, where it came from, and what the issue that was diagnosed. We can verify the correct part for your specific vehicle and stand behind the repair and the parts we provide. When a customer brings in their own part, we don't have that same control.
*** And here's the part that matters most: if that customer-supplied part fails, is incorrect, defective, damaged, or simply doesn't fit the way it should, the manufacturer or parts supplier may not allow us to warranty or return it because we didn't purchase it. That can leave everyone frustrated.
We will handle the parts for you from the beginning. It helps us make sure you're getting the correct part for your vehicle, allows us to maintain the appropriate warranty coverage, and lets us stand behind the work we're doing for you. NO EXCEPTIONS, after all, that's why you trust us!
