06/16/2026
⚠️ APPOINTMENT POLICY UPDATE ⚠️
Effective immediately, all appointments will require a non-refundable, non-transferable deposit to secure your spot on our schedule. That deposit is NOT an additional fee—it will be deducted from the total cost of your job when the work is completed.
This is something I've avoided implementing for a long time, but unfortunately the number of no-call, no-shows and last-minute cancellations has made it necessary.
Life happens. Emergencies happen. If something comes up, simply call, text, message us on Facebook, or leave a voicemail. I'm generally very understanding when customers communicate with me. What I cannot continue to accommodate are the people who simply choose not to show up or make no effort to let us know.
A no-call, no-show doesn't just affect us—it takes away an appointment time that another customer could have used. Many customers wait weeks for an opening, and it's unfair to them when a scheduled spot goes unused.
The same goes for last-minute cancellations. Canceling the day of your appointment—or within 48 hours of your appointment—is often no different than a no-call, no-show. In most cases, there simply isn't enough time to fill that opening, which means that appointment slot is lost. Because of this, we now require a minimum of 48 hours' notice for any cancellation or rescheduling request.
And let's be honest—if you can't commit to a simple appointment deposit, there's a good chance you can't commit to the appointment itself. The deposit isn't about making extra money; it's about ensuring the people on the schedule are serious about showing up. We are done having our time wasted.
We also pay for an automated appointment reminder system that sends confirmations and reminders before your appointment. Between phone calls, Facebook messages, voicemails, and appointment reminders, there are plenty of ways to stay informed and communicate with us. In fact, some of the people who fail to show up are the same people who choose to unsubscribe from those reminders.
Going forward, if you no-call, no-show an appointment, you will not be rescheduled. (This has actually already been in affect for a period of time). Repeated last-minute cancellations will be treated the same way. We value our time, and we value the time of our loyal customers who show up when they say they will.
To all of our dependable customers: Thank you. We truly appreciate your business, your reliability, and your continued support. Unfortunately, a small number of people have made this policy necessary, but it is what we must do moving forward.
Thank you for understanding.
If you have ever no called, no showed your appointment and feel this post may be directed towards you, it 100% most certainly is.
-Ryan
