07/03/2026
Experience Matters. Yesterday was a great reminder of why experience, training, and integrity matter in the mobile RV service industry.
Early yesterday morning, & well before normal business hours, we were contacted by a customer whose leveling system wouldn’t retract, leaving them unable to leave their campsite. While we were making arrangements to get to them in about an hour (again still well before our normal start) another mobile RV tech (we’ll call him “new guy”) responded and said they could be there in 20-30 minutes - so the customer proceeded to have them come instead of us.
Several hours later, we received another call. Same customer. Same issue. Still unresolved. But much more frustrated.
Despite “new guy” spending several hours(!) troubleshooting, consulting with the manufacturer, and trying everything they could think of, the problem still wasn’t resolved. The customer had now lost several hours of their travel day, was required to still cover their service call fee, and was understandably frustrated.
So he asked us if we could possibly step in and help. “New guy” got word we were being called in, so instead of sticking around to see / help / learn… instead packed up his tools, collected on his invoice and left.
We arrived shortly afterwards, diagnosed the issue, and literally had their leveling system operating again in 15 minutes(!!), allowing them to finally get back on the road.
Now this post isn’t about criticizing another business. Every RV tech has to start somewhere, we were once “new” too, and everyone gains experience over time. But when you’re stranded at a campground, trying to get your family safely back on the road, it’s >90° out… quality and experience truly do matter.
One thing this experience also reminded us is that great marketing and great workmanship aren’t always the same thing. Instead of fixing the issue, we learned that “new guy” used that experience to get photos from the job site and spin the post to imply it was fixed by him and market further.
The thing is - anyone can post photos or stories on social media. What matters is whether the customer is actually back on the road, the problem is truly resolved, they were happy, and the repair is something the technician is willing to stand behind.
At Family First Mobile RV, we’d rather let our results, our reputation, our quality, and our customers speak for us. We don’t measure success by the number of posts we make, but rather by the number of RV owners we actually help get safely back to enjoying their camping trips.
That’s why we continue to invest in factory training, maintain our certifications, and stay current with today’s increasingly complex systems. We also believe in doing what’s right, being honest with our customers, and making things right whenever we can. If we can’t we fix it, we will be honest with you.
So if you’re still reading this… thank you, and thank you to the many RV owners who have trusted Family First Mobile RV over the years. Your referrals, reviews, and continued support mean more than you know to our little family-owned RV business!
Have a great & extra safe Fourth of July 🇺🇸
~Patrick, Rachel & the whole team at Family First Mobile RV