Body Builders Automotive

A auto body shop might benefit from a "triage tech" dedicated to researching OEM repair procedures, based upon a presentation last week by an Illinois repairer and consultant familiar with the concept

Body Builders Automotive general manager Joe Phillippi and consultant Maria Quintero, chief example officer of IQ Resolutions, discussed the specialized role during an Alliance of Automotive Service Providers of Illinois webinar focusing on certification.

However, given the presenters' suggestion that the position fosters what ought to be industrywide goals of quality repairs, uncertified shops might wish to examine the idea as well.

Phillippi said an industry misconception held that a shop automatically always repaired vehicles correctly because it was certified.

“It’s a learning curve,” said Phillippi, whose Rolling Meadows, Ill.-based shop is certified for Hyundai, Kia Motors America, Nissan, Stellantis North America (the new FCA), Subaru of America, Inc. and Tesla. “There’s a giant learning curve to that.”

Phillippi said a shop also needs to plan how to implement a process to fix the vehicle correctly.

A “big cost” involves paying a person to research how to properly repair a vehicle, he said.

“The equipment is one thing,” Phillippi said. But you need this human researcher as well, he said, describing the job as providing information like the proper installation of a quarter panel or the measurement of a steering column after a collision.

Find out more:

https://www.repairerdrivennews.com/2021/03/02/ill-auto-body-shop-uses-triage-tech-dedicated-to-oem-repair-procedure-research/

An OEM certification won’t produce repair volume unless a collision repair facility does the legwork to market itself, an Illinois body shop manager said Tuesday.

Body Builders Automotive general manager Joe Phillippi called it one of the misconceptions he’s encountered regarding certification. He and consultant Maria Quintero, chief example officer of IQ Resolutions, examined this and what they saw as other certification misconceptions on Tuesday during an of Automotive Service Providers of Illinois webinar.

Find out more:

https://www.repairerdrivennews.com/2021/02/26/ill-auto-body-shop-owner-consultant-address-misconceptions-on-oem-certification/

Thanks once again for the service ,a special thanks to Joe