Payne & Sons Collision #3 - Fate / Rockwall

09/26/2025

🛠️ Logan’s Shop Talk – Tip #3: The First Notice of Loss (FNOL)

After an accident, most people call their insurance company first. While that seems like the natural step, here’s something important to know: that first call often leads to a recommendation for one of their Direct Repair Program (DRP) shops.

Sounds convenient, right? But here is the catch, those shops often have agreements with the insurance company, and that can sometimes mean cutting corners or prioritizing cost over quality. At Payne & Sons, we believe you deserve better.

⚡ The truth: You have the legal right to choose any repair facility, and your insurance must honor it. Do not feel pressured to go with the “preferred” shop your insurer suggests. Your car, your choice.

At Payne & Sons, we put our customers and their vehicles first, not an insurance company contract. That means quality parts, careful repairs, and peace of mind that your car is restored the way it should be.

📍120 Prince Ln, Rockwall, TX 75087

📞 (972) 771-1778

🕒 Hours: Mon–Fri 8AM to 5PM

*
*
*
*

09/23/2025

😅🚘 Oops… we have all been there. One moment you are feeling like a pro behind the wheel, and the next, your bumper is doing its best impression of modern art. Accidents happen, and sometimes your car ends up looking a little more “abstract” than “factory fresh.”

But don’t worry, Rockwall — Payne & Sons is here to turn your “oops” into “wow.” Our team knows exactly how to take a banged-up vehicle and bring it back to life with care, skill, and a whole lot of elbow grease. From small scrapes to big repairs, we make the process as painless as possible so you can get back to the road (and back to singing in your car like nothing ever happened 🎶).

So if your ride had a run-in with reality, bring it to us. We will handle the repairs, keep you updated every step of the way, and send you home in a car that looks good as new.

📍120 Prince Ln, Rockwall, TX 75087

📞 (972) 771-1778

🕒 Hours:�Mon–Fri: 8AM to 5PM

*
*
*
*

09/23/2025

🌟 We're thrilled to receive such wonderful feedback from our amazing customers! 🌟

27 Real Customer Reviews of Payne & Sons Collision #3 LLC - If your vehicle needs auto body repair, check out Payne & Sons Collision #3 LLC with real ratings and reviews in Rockwall, TX, 75087

09/20/2025

⭐ Thank you, Sylvia! ⭐

Hearing feedback like this reminds us why we do what we do. At Payne & Sons , we are committed to delivering professional, high-quality repairs that leave our customers completely satisfied.

When our neighbors in Rockwall recommend us to their friends, it means the world to our family-owned business. Trust, professionalism, and care are at the heart of every repair we complete. 🚗💙

📍 120 Prince Ln, Rockwall, TX
�📞 (972) 771-1778

*
*
*
*

09/18/2025

🌟 We're thrilled to receive such wonderful feedback from our amazing customers! 🌟

26 Real Customer Reviews of Payne & Sons Collision #3 LLC - If your vehicle needs auto body repair, check out Payne & Sons Collision #3 LLC with real ratings and reviews in Rockwall, TX, 75087

09/17/2025

👨‍🔧 Logan’s Shop Talk: Tip #2 👨‍🔧

One of the biggest things drivers may not realize is that auto insurance does not limit your choice of repair facility the way health insurance does.

You do not have to stick with a shop your insurance company suggests. The decision is always yours, and your coverage will not be affected by choosing a trusted, independent facility. 🚗✨

At Payne & Sons, we put our experience and craftsmanship to work for you, while handling the insurance process to make things easier. When you leave your car with us, you can feel confident it is in the best hands.

Your car. Your repair shop. Your peace of mind.

📍 120 Prince Ln, Rockwall, TX
�📞 (972) 771-1778

*
*
*
*

09/14/2025

⭐ Thank you, WK! ⭐

We are proud to hear feedback like this from our Rockwall customers. After an accident, WK trusted us to restore their vehicle, and we made sure it looked just like it did before.

At Payne & Sons , our goal is simple: clear communication, careful repairs, and a car that leaves our shop looking and driving like new. Whether it’s a small fix or major collision work, our team is here to make the process smooth and stress-free. 🚗✨

Thank you the Rockwall community for trusting us with your vehicles. Your confidence in us is what keeps our family-owned business going strong.

📍 120 Prince Ln, Rockwall, TX
�📞 (972) 771-1778

*
*
*
*