05/19/2026
🚗 10 Questions Every Consumer Should Ask Before Choosing an Auto Body Shop
Not all collision repairs are the same. Today’s vehicles are more advanced than ever, and the quality of your repair can directly impact your safety, your vehicle’s value, and how it performs in another accident.
Before choosing a repair shop, ask these questions:
✅ Will you repair my vehicle according to OEM (manufacturer) procedures — even if insurance doesn’t fully cover it?
✅ Are you an independent shop, or do you have a direct repair relationship with an insurance company?
✅ Do you have OEM certifications or I-CAR Gold Class status?
✅ Will you use OEM, aftermarket, or recycled parts — and why?
✅ Do you perform required calibrations for safety systems like ADAS, cameras, sensors, and automatic braking?
✅ Will you provide a detailed written repair plan and explain it to me?
✅ Do you have the proper equipment to repair modern materials like aluminum, high-strength steel, and EVs?
✅ Will you provide a written warranty on your repairs — and what does it cover?
✅ What happens if additional damage is found during the repair?
✅ Will you review the completed repairs with me before I take the vehicle home?
The right shop should welcome these questions — not avoid them.
An informed consumer is a protected consumer.
