02/17/2024
FAQ's
1. What is You Fix It?
- You Fix It is a self-service garage. Where you bring in your vehicle and YOU do the repairs on it using our lifts, and tools.
2. What's the cost?
- We charge by the hour to rent the bay. It's 50 dollars an hour. That includes the use of the lift and a 500-piece tool set. We also have a 30-minute special for 30 dollars! (Think oil changes!) We are also working on Prices for 6+ hours and weekly charges!
3. What if I don't know how to fix my vehicle?
- We have friendly staff that can give you suggestions and know how on what tools to use and how to fix most common things. We also provide the use of Identifix which is an online database, plus a full array of mechanical books to show how to complete most jobs. Plus, there is always YouTube.
4. Can I use my own tools?
- we have a full 500-piece tool set available to use for each bay, plus we have extra specialty tools that may be requested. If you insist on using your own tools, we will lock up the toolbox so that tools can't get misplaced however there will not be a price difference on using your own tools.
5. I'm 16 can I rent a bay?
- We can only rent out to 18 and above. However, if you have a parental guardian coming with you that stays the entire time, they can rent the bay and work on it with you.
6. Can I bring kids?
- This is an auto garage, not a day care. No one under the age of 14 is allowed. Anyone 14 to 17 l can be in the shop with a parental guardian. However, they must be watched at all times by their guardian. (a liability waiver will be filled out by each person in shop)
7. What's the advantage of coming here rather than just taking my vehicle to a repair shop?
- a local auto repair shop can charge anywhere from 100 to upwards of 200 dollars per hour for labor plus all the fees they have. You SAVE a lot of money by doing the repairs yourself!
8. What should I bring?
- You will need to wear closed toe shoes, and eye protection. Plus bring all the parts needed to fix your vehicle! You will also need a valid Driver's License.
9. What happens if I am not completed working on my vehicle by the time the shop closes?
- Depending on availability by staff, you can continue working on vehicle for $250 dollars an hour after hours. If the staff is not available, you can leave vehicle in shop for overnight for $50 dollars, and the hourly rate will continue at the start the next open business day. If that bay is already booked for the next day, we will try our best and accommodate them to another bay, or we will have to remove your vehicle out of garage until an available bay opens up. So we always try and ask for you to make sure you plan your time accordingly.
10. Can I bring food and drinks?
- You can bring food and drinks, however, remember you are being charge by the hour. Also there is absolutely no alcohol or drugs permitted. If you smoke ci******es or v**e, you have to exit the shop and go to the designated smoking area.
11. Am I able to change my tires or patch them?
- Due to liability concerns, we cannot offer tire services. This is the same for anything AC related.
12. I'm in! how do I book time?
- For the time being you can call the shop to schedule your appointments. 50% non-refundable deposit (which will be applied to final total) is required at time of booking, however if you cannot make your booked time, we can use that deposit for another date/time. We will have a website set up soon with online booking!
13. Do you offer Military discount?
- Yes! we have a 10% discount on total for all active and retired military.
14. How does the pricing work?
- If you chose the 30 minute special, you have 30 minutes in the shop. if you go over the 30 minutes, it reverts to the normal 50 dollars per hour. After the first full hour, it is then prorated per 5 minutes. if you are in the shop for longer than 6 hours, we ask that you pay for time used so far every 6 hours.
15. If I booked time, do I pay the full time?
-When it is 6 hours or less of booked time, you will pay for what you use. If you book more than 6 hours, you will pay for the full amount of time booked if you use less. Example: You book 6 hours and it takes you 3, you will pay for the 3 hours. If you were to book 8 hours and use 2 hours, we would have you pay for the 8 hours.
-Why do we make 6 hours the split? Because after 6 hours it becomes difficult to book reservations as many people request 6 hour slots as they like to do a few jobs at one time. Therefore when you book more than 6 hours and use less, we likely had to turn someone away to accommodate your reservation.
16. Can I really do my own repairs?
-This answer is always ‘yes‘. Working on your own car can be fun, satisfying, nice to your wallet, and easy with the right tools, space, and resources. we strive to make sure you have everything you need to succeed with your auto repair be it your first, or countless, time you have worked on a car.
More FAQ's to come! these can change at anytime as well so please make sure to always stay up to date with information!
