06/13/2022
Fix Auto Port Orchard is hiring office staff
Customer Service Representative
Ideal candidate must be driven, reliable, honest and customer service oriented with a professional demeanor.
TITLE: Customer Service Representative
JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
· Greets all walk-in customers in a professional and courteous manner.
· Answer and directs all phone traffic in a polite, courteous and cheerful manner.
· Explain fix Auto’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
· Educate customers on Fix Auto’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
· Schedule and record appraisal and delivery appointments.
· Update and maintain the store scheduler with Production Manager.
· Collect and record payment for completed repairs; may perform some A/R.
· File repair order paperwork accurately or record in Fix Auto management system.
· Provide customers with Fix Auto’s warranty information (5-Year and Limited Lifetime).
· Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
· Maintain the front office and customer reception areas.
· Attend daily release meetings.
· Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
· 2+ years of customer service experience required, preferably in a retail setting.
· Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
· Call center sales experience (or equivalent sales experience) preferred.
· Highly organized; ability to handle multiple concurrent assignments.
· Proficient with Microsoft Office and POS/management systems.
· Strong attention to details.
· Punctual and professional appearance.
· Ability to receive direction and work well with others.
· Valid driver’s license and insurable driving record.
· Must be able to work the following days and hours:
o Monday – Friday (8:00 a.m. – 5:00 p.m.)
PHYSICAL REQUIREMENTS
Essential physical requirements include:
· Ability to stoop, bend and kneel, squat, kneel and pulling
· Extended periods of kneeling, bending, squatting and stooping
· Carry and lift heavy objects (up to 50lbs)
· Standing, sitting and walking
· Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
· Paint, fumes and particles
· Dirt / Dust
· Chemicals / Toxins
· Varying heat / cold
· Intermittent noise
Job Type: Full-time
Pay: From $18.00- $20.00 per hour
Benefits:
401(k) matching up to 2%
Dental insurance
Health insurance
Paid time off
Paid training
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights or weekend
License/Certification:
Driver's License (Required)
