07/01/2026
Had a great experience working with the service center here. I recently picked up a 2016 Jaguar F-type V6 S from a Chevy dealership in PA that turned into a bit of a fiasco. Michael at Jaguar Peabody was responsive, attentive, and helped me sort it all out properly. He made it a priority to get me back on the road as soon as possible, even through difficulties finding replacement parts and getting cooperation from the selling dealership.
I had already made an appointment here to have the car looked over by specialists, but I immediately encountered a serious mechanical failure after receiving the car, due to negligence on the part of the Chevy service department. Jaguar Peabody were able to accommodate me right away, weeks before my scheduled appointment.
A brake caliper had fallen off and jammed the rotor; the mounting bolts were apparently either not torqued and vibrated out or were never installed at all. This left the car trapped in a parking garage for several days before I could figure out how to get it outside to be towed. When I finally did get it out and could have it towed up it was a Sunday, but I was still able to drop it off with no problems and Michael reached out early the next day to talk to me about the issue.
Everyone involved here recognized the rarity of the specific model I had and took great care of it for me. I received a detailed video walkthrough of the inspection from service technician Jonathan, showing the full extent of the damage from below and confirming the otherwise good condition of the vehicle. I've never gotten that level of detail from a service center before and it was really helpful in giving me peace of mind, and getting the seller to pay for the repairs.
Thanks to Jaguar Peabody service center I can finally enjoy the vehicle with confidence. Ian O'Hagan
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