08/02/2022
Bob’s Truck Care is looking to add a Service Writer to our team.
Responsibilities include but not limited to:
• Greet customers, determine their needs and provide excellent customer service from intake to release of vehicle, and perform any additional follow up.
• Focus on the customer and maintain the customer area. We want our customers to have the best experience possible.
• Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required.
• Develop estimates and obtain appropriate approvals.
• Conduct DOT and state inspections.
• Communicate with parts sellers, technicians, and sublets to make sure everything needed is on hand.
• Keep the customer updated throughout the repair process and notify them when work is completed.
• Manage part returns.
• Maintain customer records, keep files organized and follow the service process established.
• Perform quality control checks, test drives, pick up and deliveries.
• Possess a TWIC card, or be able to obtain one.
• Must have valid drivers license.