Napleton's Palatine Subaru

Napleton's Palatine Subaru Proud to be Home of the 1st Subaru Dealer in Illinois! We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs.

Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you

Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you

Operating as usual

The "fun weekend" starter kit. #Subaru #Ascent
03/24/2021

The "fun weekend" starter kit. #Subaru #Ascent

The "fun weekend" starter kit. #Subaru #Ascent

Pop quiz! Can you name this Subaru model?
03/22/2021

Pop quiz! Can you name this Subaru model?

Pop quiz! Can you name this Subaru model?

Feel right at home, even when you are on distant adventures. Schedule a test drive in a Subaru WRX at Napleton's Palatin...
03/19/2021

Feel right at home, even when you are on distant adventures. Schedule a test drive in a Subaru WRX at Napleton's Palatine Subaru!

Feel right at home, even when you are on distant adventures. Schedule a test drive in a Subaru WRX at Napleton's Palatine Subaru!

Did you know? That Subaru EyeSight has been found to reduce rear-end crashes with injuries by up to 85%. Give us a call ...
03/17/2021

Did you know? That Subaru EyeSight has been found to reduce rear-end crashes with injuries by up to 85%. Give us a call to learn more about the Subaru WRX!

Did you know? That Subaru EyeSight has been found to reduce rear-end crashes with injuries by up to 85%. Give us a call to learn more about the Subaru WRX!

Never skip a beat with the Harman Kardon® premium audio system in the Subaru WRX!
03/15/2021

Never skip a beat with the Harman Kardon® premium audio system in the Subaru WRX!

Never skip a beat with the Harman Kardon® premium audio system in the Subaru WRX!

We know... it's hard not to stare. #Subaru #Impreza
03/12/2021

We know... it's hard not to stare. #Subaru #Impreza

We know... it's hard not to stare. #Subaru #Impreza

When you're always on the move, the Subaru WRX helps you stay ahead.
03/10/2021

When you're always on the move, the Subaru WRX helps you stay ahead.

When you're always on the move, the Subaru WRX helps you stay ahead.

Power at your fingertips. The Subaru Ascent gives you full control of your driving experience.
03/08/2021

Power at your fingertips. The Subaru Ascent gives you full control of your driving experience.

Power at your fingertips. The Subaru Ascent gives you full control of your driving experience.

Proof that you can have it all. Experience the Subaru Forester for yourself at Napleton's Palatine Subaru: (847) 255-570...
03/05/2021

Proof that you can have it all. Experience the Subaru Forester for yourself at Napleton's Palatine Subaru: (847) 255-5700!

Proof that you can have it all. Experience the Subaru Forester for yourself at Napleton's Palatine Subaru: (847) 255-5700!

The Subaru Outback can’t help but end up in the spotlight.
03/03/2021

The Subaru Outback can’t help but end up in the spotlight.

The Subaru Outback can’t help but end up in the spotlight.

An invitation to experience First Class, no plane ticket required. #Subaru #Legacy
03/01/2021

An invitation to experience First Class, no plane ticket required. #Subaru #Legacy

An invitation to experience First Class, no plane ticket required. #Subaru #Legacy

Back up your backup with the Subaru WRX's Rear-Vision camera.
02/26/2021

Back up your backup with the Subaru WRX's Rear-Vision camera.

Back up your backup with the Subaru WRX's Rear-Vision camera.

Are you ready to bring the heat? 🔥 #SubaruBRZ
02/24/2021

Are you ready to bring the heat? 🔥 #SubaruBRZ

Are you ready to bring the heat? 🔥 #SubaruBRZ

Let the Subaru WRX lead the way!
02/22/2021

Let the Subaru WRX lead the way!

Let the Subaru WRX lead the way!

How do you show your pet you love them for National Love Your Pet Day? No wrong answer because all of these can be done ...
02/20/2021

How do you show your pet you love them for National Love Your Pet Day? No wrong answer because all of these can be done with your Napleton's Palatine Subaru vehicle!

How do you show your pet you love them for National Love Your Pet Day? No wrong answer because all of these can be done with your Napleton's Palatine Subaru vehicle!

Every 2021 Subaru Impreza now features standard EyeSight Driver Assist Technology, which monitors traffic movement and w...
02/19/2021

Every 2021 Subaru Impreza now features standard EyeSight Driver Assist Technology, which monitors traffic movement and warns you when you’re swaying outside your lane. Give us a call to learn more: (847) 255-5700!

Every 2021 Subaru Impreza now features standard EyeSight Driver Assist Technology, which monitors traffic movement and warns you when you’re swaying outside your lane. Give us a call to learn more: (847) 255-5700!

We know what you're thinking...it's time for an upgrade. #SubaruBRZ
02/17/2021

We know what you're thinking...it's time for an upgrade. #SubaruBRZ

We know what you're thinking...it's time for an upgrade. #SubaruBRZ

Legendary lineage lives on. #Subaru #Legacy
02/15/2021

Legendary lineage lives on. #Subaru #Legacy

Legendary lineage lives on. #Subaru #Legacy

Make the road less traveled more memorable. Learn more about the Subaru Crosstrek at Napleton's Palatine Subaru.
02/12/2021

Make the road less traveled more memorable. Learn more about the Subaru Crosstrek at Napleton's Palatine Subaru.

Make the road less traveled more memorable. Learn more about the Subaru Crosstrek at Napleton's Palatine Subaru.

Sometimes, speed isn’t everything. Share your favorite car comfort features that make all the difference in your Napleto...
02/12/2021

Sometimes, speed isn’t everything. Share your favorite car comfort features that make all the difference in your Napleton's Palatine Subaru vehicle.

Sometimes, speed isn’t everything. Share your favorite car comfort features that make all the difference in your Napleton's Palatine Subaru vehicle.

Profile
02/12/2021

Profile

Profile

Pretty in park! #Subaru #Impreza
02/10/2021

Pretty in park! #Subaru #Impreza

Pretty in park! #Subaru #Impreza

Beautifully sleek, effortlessly powerful. The Subaru Legacy is in a class of its own.
02/08/2021

Beautifully sleek, effortlessly powerful. The Subaru Legacy is in a class of its own.

Beautifully sleek, effortlessly powerful. The Subaru Legacy is in a class of its own.

What are you most excited about on the big game 🏈 day? The game, the commercials, or the food? Share below ↓
02/07/2021

What are you most excited about on the big game 🏈 day? The game, the commercials, or the food? Share below ↓

What are you most excited about on the big game 🏈 day? The game, the commercials, or the food? Share below ↓

The Subaru Forester has a spacious and high-quality interior with impressive room for cargo. Learn more at Napleton's Pa...
02/05/2021

The Subaru Forester has a spacious and high-quality interior with impressive room for cargo. Learn more at Napleton's Palatine Subaru.

The Subaru Forester has a spacious and high-quality interior with impressive room for cargo. Learn more at Napleton's Palatine Subaru.

Quiz time! What's your car's name? Follow the prompts in the image below and share your answers with us in the comments!
02/05/2021

Quiz time! What's your car's name? Follow the prompts in the image below and share your answers with us in the comments!

Quiz time! What's your car's name? Follow the prompts in the image below and share your answers with us in the comments!

Have it all in the Subaru Impreza! 😍
02/03/2021

Have it all in the Subaru Impreza! 😍

Have it all in the Subaru Impreza! 😍

The Subaru BRZ was born to shine! ✨
02/01/2021

The Subaru BRZ was born to shine! ✨

The Subaru BRZ was born to shine! ✨

Address

1911 North Rand Rd
Palatine, IL
60074

Opening Hours

Monday 9am - 9pm
Tuesday 9am - 9pm
Wednesday 9am - 9pm
Thursday 9am - 9pm
Friday 9am - 9pm
Saturday 9am - 6:30pm

Telephone

(847) 255-5700

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Comments

Awesome! Everyone is super nice!!
Do you have the Subaru facemasks????
This is a terrible dealership with awful customer service. I cannot recommend it to anyone. I originally leased a vehicle from Roto Subaru which was later bought out by Napleton Subaru. I purchased the lease protection plan when I originally leased the car. Now, when I am due to return the car, Napleton will not honor the protection plan that I purchased through Roto Subaru. Not only that, but I originally reached out to them a month and a half ago. At that time, I was told that if I just get the paperwork to them, they will honor agreements originally purchased through Roto. Getting paperwork to them has been a nightmare as I have had to send it to them multiple times. Opening email PDF attachments are apparently challenging for them. Faxes are also difficult. When I finally get the paperwork to them, it takes forever for them to look at it. They were too busy with Sales to provide Customer Service. Then, at the 11th hour they finally get back to me and say they will not honor it. This is a terrible dealership. I cannot recommend it to anyone. Buy your car somewhere else!
This is a terrible dealership with awful customer service. I cannot recommend it to anyone. I originally leased a vehicle from Roto Subaru which was later bought out by Napleton Subaru. I purchased the lease protection plan when I originally leased the car. Now, when I am due to return the car, Napleton will not honor the protection plan that I purchased through Roto Subaru. Not only that, but I originally reached out to them a month and a half ago. At that time, I was told that if I just get the paperwork to them, they will honor agreements originally purchased through Roto. Getting paperwork to them has been a nightmare as I have had to send it to them multiple times. Opening email PDF attachments are apparently challenging for them. Faxes are also difficult. When I finally get the paperwork to them, it takes forever for them to look at it. They were too busy with Sales to provide Customer Service. Then, at the 11th hour they finally get back to me and say they will not honor it. This is a terrible dealership. I cannot recommend it to anyone. Buy your car somewhere else!
They have great and nonest service. Marc is a true asset and helped me out with a few complicated decisions I had to make. Highly recommend them, especially over Evanston Subaru.
My daughter bought a car from this dealership two weeks ago, and last week, the manual transmission failed while she was in Madison, WI for our son's wedding. Illinois has an implied warranty law that requires used car dealerships to repair major failures happening in less than 500 miles, so she called the dealership to see what she should do to get it repaired. The dealership has put her on hold, transferred calls to voicemail or just let the phone ring, and when they did answer, they told her the clutch and bearings are not part of a manual transmission - maybe thinking she would believe such a ridiculous statement because she's a woman? In any case they have done nothing at all to help her, and if your're a young woman, a person with a daughter, or for that matter, a human being who wants to buy a used car you can trust from a dealer that looks out for its customers, don't buy a car from Napleton Arlington Mazda. GM Danny Napleton implied our “daughter” couldn’t handle a manual car...sexist much?
Should we start our cars and let them run during this weather?? What is your mechanics opinion on this???
I sent back the survey already, all is good
I am a Marine Corps Veteran, Operation Iraqi Freedom Veteran, Indiana Sheriff's Association's 2014 Deputy of the year and current Law Enforcement Officer. I do my best to treat everyone fairly and the utmost respect. Unfortunately, not everyone goes by the Golden Rule. On 12/17/2018 I drove 2 hours to Napleton's Arlington Heights Subaru and Mazda dealership located at 1555 E Rand Rd in Arlington Heights Illinois. I had called prior to driving to Napleton's to inquire about a vehicle I found listed on their website. It was a 2007 F-150 which appeared to be in great shape. I spoke on the phone with Mark Carey, the online sales manager. He informed me that it was a great truck and that he wouldn't negotiate the price over the phone. When I arrived I spoke with Brian Ferguson. Brian showed me the truck, which appeared to be in immaculate condition. The body of the truck had no rust and the interior was also in great shape. Brian informed me that it had passed a Safety Inspection at their dealership. I took it for a test drive and everything appeared ok. We then negotiated over the price and I purchased the vehicle at the top end of the KBB fair market value. On 12/25/2018 it was found that there were large rust perforations through the frame under the cab. Several of the perforations were over a foot long. They extended from the front of the cab to the rear on both sides of the truck. There were also cracks in the frame. I made several attempts to contact back the dealership. On 12/29/2018 I made contact with Mark Carey. I advised him what I had found and would not make any attempt at a resolution. I reminded him that I was told that the truck passed a Safety Inspection. He informed me that it was more for drive ability. I then asked if the safety inspection included the structural integrity of the vehicle and he stated that it did not. Mark indicated the sale was as is and that they would make no effort to help make repairs and that I could not return the truck. If you are looking for a used vehicle, don't trust this dealership's so called safety inspection. Don't trust the safety of your loved ones in a used vehicle from Napleton's.
So...do we get to choose our offer?
Do NOT buy a used car here. They will not honor the warranty. I’m highly disappointed in the experience I had and the stress it’s continuing to bring.
Do NOT buy a used car here. They will not honor the warranty. I’m highly disappointed in the experience I had and the stress it’s continuing to bring.