03/17/2026
This one... This one is still bugging me.
Young lady had her '21 Renegade towed in for a no start. From what she describes, it sounds like its a dead starter. Once it got dropped by the boys from Russell's Towing (great crew there, by the way), I started to see some very unsettling things. Bolts loose in the a/c compressor, oil leaks, weird electrical voodoo happening randomly, wire harnesses not routes correctly. After some conversations with the owner, the engine had been replaced recently at another facility and had some issues ever since.
Now is where my blood boiled a little. She told me of some VERY poor practices by the individual that was doing the engine swap amd found some things left behind in her vehicle; tools, a pack of ci******es to name a few. It had already gone back once. I got upset because I don't like when someone decides to act like the stigma, sterotypic "mechanic". I also felt terrible for this young lady. We had good conversations about it. I never bad mouthed the other shop or tech. I just told her that it wasn't her fault and it wasn't her responsibility to bear for some poor workmanship that may be at the root of all the issues. I advised her to contact her extended warranty that paid for the engine replacement and the other shop to have them get it back in and take responsibility. She was grateful but still concerned because she's down her wheels. I'm no motivational speaker, or pushover ball of mush. I just tey to be kind, honest, do the right thing, and do the best I can. We stashed the Jeep in the shop for her for a few days while she orchestrated everything for her logistics. It was towed out that Friday to go back to where it started from. We never charged her a cent because she was under enough stress already and hundreds of dollars in time is not the right thing to do to figure out another's mess. As a thank you for everything, we got coffee and donuts delivered from her (thank you again!).
We just want the industry to do better and be better. Its hard, but sometimes all it takes is an act of kindness and an example to draw from to start something.
Now for some b**r and pizza, and to swear at the refs covering the Celtics game... LOL