Comments
Hello
This place is a waste of time with their bait & switch as well deceptive dealership practices.
This company goes by Riker's Inc and Riker's Auto Financial.
I found a 2015 Ford F150 for Best Price of $24,750 on Riker's Auto Financial Website on Saturday, February 13th. The pickup I submitted my credit application for was pearl white in color, 4x2 with a lift kit, aftermarket wheels, mud tires, and cloth interior. I waited 8 hours and finally received a call from who I thought was a nice guy on the phone. He introduced himself as Robert and asked me when I could come in to test drive the truck. I told him I needed a pre approval because I live over an hour away. He specifically told me that I was approved and to bring bank statements and tax returns for self employment, and a piece of mail with my current address on it. I told him I would have to wait until Monday February 15th before I could make it. Just before we hung up he said to make sure to go to his Kissimmee Lot because that was where the truck was located.
Monday, February 15th my wife and I met with a salesman Napolean at their Kissimmee location. Upon arrival we went inside, met with Napolean and we went out to look at the F150. He led me to a Bright White 2015 Ford F150 which was similar but not the truck I applied for and drove an hour one way to purchase. So Napolean went and inside and told Robert. Robert came up to me and said that it was the same truck that they had changed the wheels and tires???? I said No sir this is not the truck . Upon further review of pickup they were trying to push me into my wife had noticed a clip or some sort of mount that was attached to the dash near the stereo. I looked back at the listing on their website to find the lifted Pearl White 2015 F150 trucks exterior photos and the bright white 2015 F150 interior pics mixed together as if they were they same truck.
When Robert said the they swapped the rims and tire I called B.S. and his response was " We don't do the bait & switch thing around here.
He took the words right out of my mouth. I kept my cool and asked where the truck was that I came for and he said it must be up the road at their other location and that Napolean would take us up there to get it. He said it's 5 minutes away. 20-25 mins later after stop lights and heavy traffic we make it to the other car lot and there is the truck Robert had approved me for. I thought.
So Napolean grabs the keys and prepares to bring down to the Kissimmee location so we can finalize the paperwork.
So we sit down at Napolean's desk and he asks a few questions, has me sign a paper granting permission to check my credit? Wait a minute ? How could Robert tell me I am approved if they haven't checked my credit yet? I gave them the permission they needed, told them I had no trade in, $3000k for a down payment, and I had a tag to transfer. Napolean takes all the paperwork to the finance desk and returns to his own desk where I sat and tells me if I want the Peral White truck they were hiding from me that I have to come up with $15,000 for a down payment or a co-signer. I said your crazy and my wife and I left the car lot.
They thought I was desperate for a truck and that I would be so happy being approved that I would settle for something close to what I applied for.
If Riker's will accept their fault and finance Pearl White Lifted Truck I was told I had an approval for I will update or remove this review.
If Robert decides he doesn't want to stand behind his word I will contact the Better Business Bureau , The Florida Attorney General, The Federal Trade Commission, Florida Consumer Services , as well as the Department of Motor Vehicles.
This place isn't who they say they are or they would stand behind their word about Good Credit, Bad Credit, No Credit, Everyone's Approved. Everyone but me that is.
This dealership is a scam! You see the internet price online, they give you a paper showing the pricing online but when you tell them your financing the jack up the price... then they vehicles from an auction & they tell you they are selling it 500.00 over the price they bought it but can't provide with proof of it.. it's ilegal & unconstitutional!! I am going to report them to BBB!! Oh by the way there dealer fee is $995.. they are hungry for money.. don't buy from these crooks/liars!!
So I had been looking for something newer to get into bc I had a 04 Toyota Camry and was just tired of it...i called earlier yesterday and spoke to Gabriel who was my sales person very professional and very hard worker...so long story short he knew my story and what i was trying to do...just let's say I left with a 2013 Hyundai Sonata n I love it...Thanks again
Best place to go get the car of your dream they work with you they help me and my family out with a 2011 CX7 Mazda
Great company service get you whatever you want 👍🏿👍🏿👍🏿
An other happy costumer... Channin smith .. on his new charger
And other happy costumer..
DO NOT DEAL WITH THIS COMPANY. they scammed me. i bought a car and the car was supposedly perfectly fine. after about a month the car started shaking n making a noise. it was still under warranty so i took it to the main stream nissan dealer. the dealership refused to fix it saying it had been in 2 different car wrecks and that the frame was destroyed n unfixable. i was destroyed.y car was totaled and i had just got it. when i went back to rikers and told them, they said oh well! i'm not stuck with no car after thousands of dollars put down and only in 2 months! thanks a lot
