Auto Advisors

Auto Advisors We assist credit union members in the car buying process while generating direct loans for our credit union partners. We are NOT car dealers, nor do we ever buy or sell vehicles!
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We assist credit union members with their new or used automobile purchase while keeping the financing with their credit union.

Operating as usual

09/24/2020

From a very happy First Florida member:

"I meant to text you last. Just wanted to say thank you for all your help. You made this process super easy! I emailed the mgr at the dealership below as well.

The staff was superb! Customer service was excellent. Everything was ready upon my arrival and the process was short and sweet. Please tell them thank you again on my behalf!

Kirsten W."

09/21/2020

A very happy Tropical Financial Credit Union member writes about Donna:

"I just wanted to drop you a line about my recent experience with my auto advisor, Donna A. From first point of contact to my purchase of my car over the weekend, there was not a lapse in communication and follow-up from Donna. She made herself available through email, text and/or phone call.

I was connected with her through Tropical Financial. Once connected, she immediately reached out to ask my car preferences and within minutes was sending me email after email of cars available in my area. Once I expressed interest in a car, again, within minutes, she was setting up appointments with the Managers of the Dealerships based on my availability. Her lines of communication were always open. She even went so far as to let me know she had to step out for an hour but I should text if I needed her!

I'm unsure how many clients she may have been juggling while taking care of my needs, but she made me feel like I was her one and only priority.

Absolutely fabulous! Give the lady a raise!

Kind Regards,

Cindy C."

09/14/2020

And another one....

"Hello,
I'm a USF FCU member who utilized the USF FCU car buying service recently. I had too many requirements but Beth S. put in a lot of effort, struggled a week to find me my dream car. I purchased the car she advised and have been using it for the last 6 months happily. I wanted to take a moment and let you know how much I appreciate her assistance.
Very Respectfully,
Berker P.
USF FCU member since 2015"

09/14/2020

Wow, they keep rolling in....

"Wanted to take a moment to give a shout out about one of your Advisors, Donna A., down here in S. Florida.
Working with BSCU on a car loan it was suggested utilizing your services, and although reluctant at first,
decided to give you all a try and must say was the easiest, no brainer with dealing with purchasing a car for my
daughter, and I've bought many in the past, and has been overwhelming and time consuming to say the least.
Donna was able to find just what we were looking for in less than a week and sealed the deal today and my daughter
is very happy...
Great job and thank you! If you could only do something about my insurance rates with a teenager now would be great!!!
Paul L."

09/14/2020

And another...Donna is the essence of member service:

"Good morning, my name is Dacarra C. and I was one of Donna's clients for purchasing my car she did an amazing job with helping me my whole process went very well and smooth I just told her what kind of car I wanted and my budget and she did the rest she went over and beyond to make sure I got the best car that fit my needs she meet every qualifications she was a real big help on me finding the car I wanted and making it goes smoothly in a timely manner on my first purchase. She took her time she was nice and I meet my goal to have my car for my birthday and she did just that so I have my new car for my birthday and I thank and appreciate Donna for her helping me and all her hard work while we going through a pandemic she made it happen and I'm so happy she's the best happy client. "

09/14/2020

Another about Donna:

"I was contacted yesterday by Donna A. through the credit union where I obtained a pre-approval for financing a new auto.
I sent her a link of a vehicle that I saw online and she coordinated everything with the dealer before I even arrived to look at the vehicle.
Her contact Renee at the dealer was also amazing and super helpful.
It was through this coordinated team effort that I was able to drive my new truck home last night!
I really appreciate Donna’s effort which made all of this happen.

Have a happy safe holiday weekend,

Regards,

Anthony P."

09/02/2020

Beth is on a roll....

"I received your automated email thanking me for my business and welcoming feedback. I simply wanted to take a moment to let you know how lucky you and your company are to have such an asset in Beth.

When shopping rates for a new vehicle, I have access to many car buying services. Most, I am sure, have the ability to secure good/fair deals, however none are able to provide such personalized and dedicated service anything near that of Beth’s.

Her attention to detail, relationship with dealers, savvy knowledge and genuine passion makes an otherwise stressful experience pleasant.

I can assure you that I would NEVER consider purchasing a vehicle without involving Beth. She goes above and beyond and epitomizes customer service.

The best way you can thank me is by thanking her!

Sincerely,
Mike H."

08/31/2020

This is an email from a Velocity Community member who lives in the Tampa Bay area. It is exceptional!

"Hi all,

I just wanted to take some time to express my gratitude for being connected with Beth S. from Auto Advisors for my recent car search. As a 23 year old, I have had experience with only one type of vehicle in my life and had no idea what I was looking for when I started the hunt after being in an accident that totaled my car. I was extremely intimidated by the idea of pulling up to dealerships and asking questions/test driving vehicles without being hounded and pressured to buy.

I told Beth I felt like she gave me the “Disney Fast Pass” to these car dealerships. I was always greeted by someone who was expecting me, knew exactly what I was there for, and never once made me feel obligated or uncomfortable in any way. It is evident that Beth has strong relationships all over the West Coast; just about anywhere I was looking at, she had a contact that she trusted.

I found the car of my dreams at 8pm on a Tuesday night (via an email from Beth) and she was immediately on the phone with me discussing a plan for me to see the car. The very next morning she met me there, where her contact person ended up opening the dealership early for us. I was able to test drive it, officially purchase the vehicle and complete the necessary paperwork all within 2 hours on Wednesday morning.

Beth devotes countless hours to her job, but even more so, her care for and attention to her clients is immeasurable. I still cannot fathom how she juggles many more of me (an unsure & undecided client) all at once while providing information to help narrow the search., She has patience, purpose, but most of all, she has passion. That passion of hers is what helped me through the most stressful time of my life thus far. It was easy and painless, and without Beth, I can’t say I would’ve gotten out of this with such a great deal, a reliable vehicle AND peace of mind. She’s one of a kind and I’m so thankful Rick assigned her to me!

Thank you & stay safe!

Alex L."

08/24/2020

And Donna has a burgeoning fan club as well:

"As the week comes to a close, I look back on all that has transpired to bring me to the point of now owning my dream car. Donna from Auto Advisors could not have been more helpful. From the start of the process, she worked with me to define my wishes and desires in a new car. Then she quickly reached out to the dealership partners in the area to schedule test drives and help me set up conversations with them about the deals they could offer.

When I finally narrowed down my choices, Donna quickly linked me with Doral Toyota for a test drive. The 2019 Toyota Corolla Hatchback was the car that I had identified as my first choice and I found it in Doral. The Fleet Manager saw that the car had been in a small fender bender and pointed out the minimal damage. She assured me that their shop would repair it. Donna went one step further and traced all records of the car to make sure that we knew the extent of the incident. I was delighted to know that my next-to-new car was most highly rated! Thanks to Donna, I was reassured that I had found the right car.

It is my pleasure to let you know how very helpful Donna was during every step of my selection and purchasing process.

Thank you Auto Advisors!

Diane R.
Bright Star Credit Union Member "

08/24/2020

Beth is creating quite the fan club:

"I just wanted you to know what a pleasure it was to work with Beth. She is very knowledgeable, patient, and professional. I am so glad we were paired together. She was a great help, showed us the ropes on car buying. I can't stress enough how grateful we were to have her to guide and advise us. She is the BEST!"

Nita B.

08/18/2020

A wonderful email from happy USFFCU members:

"We wanted to just send you both a brief ‘shout out’ for Beth S., our USF FCU Auto Advisor. She provided outstanding service to us this last weekend in terms of advice, reassurance, and information.

We ended up purchasing a used vehicle outside of your preferred dealer network but, despite this, Beth was still there to answer our questions and concerns in what was, at times, a mildly stressful transaction.

We have done all our borrowing for houses and cars through USF FCU and service like this means we will continue to do so. We will definitely use the Auto Advisor program again when we purchase another vehicle.

My wife and I would be remiss, if we didn’t also recognize the assistance of Anissa M., our Loan Officer, who also helped us, not only with wonderfully prompt and pleasant service but also helped answer some ‘on the spot’ questions we had as we completed the deal.

Again, please pass on our thanks to both these ladies for their help and guidance.

Gerry & Dena D.
Members for over 25 years"

08/17/2020

And another happy member from Velocity in Palm Beach Gardens:

"This was my second time financing through Velocity on a car loan and I have had excellent experiences both times. They offer lower rates than dealership financing, and if you pay off the loan early you don't have to pay interest that hasn't yet accrued, which is frequently written in to contracts when financing through some dealerships. I also had the benefit of working with Andy from Auto Advisors to help me find and close on a car. He was easy to get in contact with and worked hard to get the deal done. I didn't have to play games at the dealership and we got a great value for the car."

Monique B.

08/13/2020

Here's a nice testimonial on Yelp from a Velocity Community member:

"5 star rating
8/12/2020

Andy at Auto Advisors was an amazing resource and educated on what we wanted, needed and didn't push us to buy more than we needed or could afford! I love his personal service of meeting us at the dealer and even showing us other cars there! I will never buy a car another way! Lumi in the loan dept keeps it real and is understanding and helpful and also helps reign in it to stay in our budget. Grateful for Velocity and the amazing employees who dedicate themselves everyday to their customers!"

Jacquie E.

08/10/2020

A lovely note from a very satisfied USFFCU member:

"Good Morning,

I just wanted to take a moment to say how amazingly stress free purchasing a car was due to Audrey R. and Beth S.'s help. Both made the process pain free.

Audrey was a superstar in explaining the loan process. When she mentioned the Auto Advisor program and what it does, I readily agreed! Had she not mentioned the program, I would still be in the process of looking for a vehicle.

Beth is a true gem! During the visit to the dealership with her I felt relaxed and comfortable. The cars were already available to view and test drive and her presence and knowledge put my mind at ease. I'm sure other Advisors are really good, but in my opinion I had the absolute best Advisor with me. I decided on the car I wanted Wednesday 8/5/2020 and picked it up Thursday 8/6/2020 and I love it!

Again, I can't thank these two ladies enough. As for USF's Auto Advisor program, it's awesome!

Sincerely,
Dianne M."

08/03/2020

This email was sent to me this morning from a very happy USFFCU member:

"Good Morning!

I wanted to let you know what a wonderful job Beth did in helping me purchase a new vehicle.

Beth was very knowledge of all aspects of purchase and financing. She provided me with excellent guidance throughout the purchase. I felt very secure because of this. This was a big decision for me and she provided me with the right knowledge and tools to complete the process.

Please feel free to email me if you have any questions.

Have a wonderful day!"

Nancy K.

07/21/2020

And another Donna fan club member:

"I just want to take a moment to say what a fantastic job Donna A. did in helping us find a car. We went through BrightStar Credit Union and they recommended Donna to help us find a new vehicle back in June. We started looking then had to stop due to my daughter testing positive for Covid 19.
When we resumed the search Donna was great; she called me, emailed and worked weekends and nights to help find a car. We originally wanted a VW Atlas, but it was too small and Donna suggested the Honda Pilot which we love. She set up a few meetings and we found a car we loved at a very fair price. Donna coordinated with BrightStar to get me a great rate and helped me with the process. She was fantastic and made the car buying process so easy and painless for us. Feel free to contact me (phone number removed) if you have any questions I will not hesitate to call Donna again next time I need a new vehicle. She went above and beyond what was asked of her!" Scot P.

07/21/2020

Donna has a fan club:

"Thank you for your professionalism, attention to detail and your excellent communication skills. Donna was very well knowledgeable in the process she was always easy to reach, and she made me feel comfortable, informed and she was always looking out for my best interest. She was efficient. It was great working with you." Lina O.

07/20/2020

This is a very sweet note from a BrightStar member:

"I'm just writing to tell you how pleased I was working with Donna for the search of my new car. I’m super picky and she was an absolute doll. She is patient, kind, ambitious, and she listens. She found me the perfect dream car after 7 months of searching. She never gave up on me. Could not have done it without her. She was an absolute pleasure to work with. I’m gonna miss her.

Sincerely,
Stephanie V."

07/17/2020

From a Yelp review:

It was my good fortune that a friend recommended Andy the Auto Broker at Velocity Credit Union in Palm Beach Gardens. He supported my preference to test drive a few vehicles. He's knowledgeable, patient and negotiated fairly for me. I am very satisfied with my new Rav4. Life is easier with Andy helping to navigate a car purchase. #AndyCarpiucAutoBroker #VelocityCommunityCreditUnionPBG #AutoAdvisors

07/06/2020

Another satisfied Velocity Community member:

"Hello

I would like to send out this email to give my gratitude in regards to my auto buying experience through your company.
At first I wasn't sure how to go about getting a car, whether used or new, or how to go about dealing w/ dealership hustlers.

A co-worker of mine recommended the Credit Union Auto Buying Advisor they have there and so I went and was introduced to Andy C. His experience and knowledge made it so easy and smooth, and his actions spoke to that as well.

It's kinda of funny with all my skepticism, w/ only a few minutes of phone conversation and 2 days worth of text message, I got myself a brand new car without ever having to meet anyone, talk to anyone, or see anyone, or even physically see my vehicle. Even the vehicle itself was delivered to my front door for an incredible deal. All I requested was a detailed video of the car and he got that to me right away, and also a thousand questions via text which he answered right away. Friends at work are hating on me right now due to the amazing deal I got, and I have Andy to thank for it. He did all the leg work and made me feel confident in his ability. It's a beautiful car and I had an amazing experience. Thank you Andy C. and to Auto Advisors!

Thank you
-Gio"

07/01/2020

Another happy BrightStar member:

"Good morning! I wanted to take the time out to say thank you for approving me for this vehicle. Donna is the best! Professional, informative, she explained everything to me in the simplest detail, she even took my calls on her day off. I will be using Donna again in the future and I will refer her to anyone because she was that good! I thank you very much for all your help and i look forward to the future with this department! Andre M."

06/19/2020

A short and sweet note from a happy BrightStar member:

"Hi my name is Autry B. I would like to thank Donna and Melissa for assisting me with buying my vehicle, they were very professional and a calming voice in a time of need. I appreciated their guidance for a job well done and prompt response. Thanks again."

06/01/2020

A terrific email from a very happy BrightStar member:

"I just wanted to express how happy and grateful I am to have Donna help me find my awesome car! I simply Love it!. Donna was great and deserves a reward! Great customer service and very knowledgeable about what she does. She was great!

Thanks
LaDonna W."

Address

7800 W Sand Lake Rd, Ste 212
Orlando, FL
32819

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

(800) 929-8971

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