04/04/2020
Dear Clients,
COVID-19 UPDATE
As you know, this Coronavirus pandemic is affecting the entire world and our immediate community at a very fast rate. We are closely monitoring the developing COVID-19 situation and following the guidelines provided by the Centers for Disease Control (CDC) to help prevent the spread of the virus.
I hope all of you are staying safe and following the social distancing guidelines. These are unprecedented times and it will take all of us working together by following our personal responsibilities to make us all safe as we continue to navigate this virus.
On a personal note, we care about all of you, many have become friends and some like family over the years. Many of you have been with us for decades, some for a few years. A few of us have grown gray together (lol). I have watched your kids grow up, and you mine, so I want you to know I appreciate your loyalty and friendship. It does not go unnoticed. Me and my family are trying to frequent/order items from any clients establishment we can during these times and we are focused on buying local. If I can help your business by frequenting it during these times please shoot me an email. We want to give back as much as we can.
I want you to be aware that AUTOMOTIVE REPAIR is considered ESSENTIAL SERVICE under transportation and Logistics. Given this information I would like to make a few points so you can stay informed as well.
We are open for business and are following all the guidelines from the CDC as well as implementing our own that ensures our safety and yours while your vehicle is in our care. At the bottom of this email I outline those procedures.
We have a credit card program through BOSCH that you can apply for on our website www.dumontsokc.com. It allows for deferred interest if the balance is paid in full in 6 months. This may help alleviate some necessary expenses that may arise during this period. It is also a great way to keep track of your vehicle expenses in one format. Please visit our website for details.
All of our suppliers are still open and able to provide parts without delay so far. Germany is also shipping with no noticeable delays.
If you are having any issues with your vehicle give us a call or send an email. We will work with you as best we can to keep you on the road. You can send an email through the website for appointments or email me or Debbie directly. My email is [email protected] and Debbie's is [email protected].
I want to all of you to know we are taking this virus seriously and have put procedures in place to protect us and all of you should you bring your vehicle in during these times.
Here are the steps we are taking to avoid the spread of COVID-19 and ensure your safety:
-cleaning and sanitizing the waiting area several times per day
-cleaning entry door k***s and door frame after each entry/exit.
-we will keep the glass partition at the front desk closed at all times
-sanitizing client vehicle upon arrival and exit from building, including door handles, k***s, steering wheels, seats, consoles.
-clients that do not want to enter the building can drop their keys in the mail drop by the front door, we can communicate electronically by phone or email
-clients can pay by phone or drop payment in mail drop by front door, we will have your car ready with keys and invoice inside vehicle upon request
- all staff will have gloves, wipes and sanitizer at each work station
-if any client has reservations about their safety can call and we will work with you to discuss your concerns and find a workable solution
-we can provide pick-up and drop off services where feasible.
Thank you,
Mike Dumont
