02/25/2025
**NOW HIRING**
At Thomas Towing, we take pride in delivering reliable and professional towing services while ensuring excellent customer care. We are looking for a Dispatcher/Customer Service Representative to join our team in a fast-paced environment. In this role, you will play a key part in coordinating towing services, answering customer calls, and ensuring smooth operations in our office. If you have a strong ability to multitask, communicate effectively, and provide outstanding service, we want to hear from you!
Responsibilities:
In this role, you will be an essential part of our daily operations, ensuring efficient dispatching and customer service. You will work closely with drivers, customers, and office staff to provide timely assistance and problem-solving solutions. Your key responsibilities will include:
-Answering incoming calls and assisting customers with service requests
-Dispatching tow truck drivers to locations efficiently and effectively
-Communicating with customers, providing updates, and ensuring satisfaction
-Creating solutions to scheduling and service-related challenges
-Performing customer needs analysis to provide the best support possible
-Managing schedules and coordinating logistics to maintain workflow
-Advising on public relations to maintain a professional company image
Required Skills & Qualifications:
We are looking for someone with strong customer service and communication skills, as well as the ability to handle multiple tasks in a fast-paced environment. Ideal candidates should possess:
-Experience in dispatching (preferred but not required)
-Strong communication skills, both verbal and written
-Ability to guarantee customer satisfaction through problem-solving
-Organizational and multitasking abilities
-A proactive approach to managing schedules and coordinating services
-Basic computer skills and familiarity with dispatching software (preferred)
Please Feel Free To Contact Us At (973) 432-9396