10/19/2023
This really isn't a post I want to make but I feel it has become necessary.
Due to the unbelievable amount of no shows on oil changes (18 out of the last 20 people have either canceled last minute or no showed me or showed up very late) I have a new rule. 1 TIME ONLY on a no show,cancelation,or being late and if it happens again You will have to start going to the quick l***s or walmart from now on, and I hear they are either expensive,take forever, or forget to tighten drain plugs and oil filters.
Again this is not something I want to do but here's the reason, my time is just as valuable as everyone else's. I only have one lift at my shop and that lift is used for alot of different repairs, oil changes being ones of them however I can't have a large all day job get delayed 2 hours because someone "forgets" to show up.
From the minute a customer asks me to do an oil change, everything I do from that point on is done so I can accommodate that oil change when I said I would (this means if I have an oil change next day and it's closing time I'm going to stay late to make that oil change happens. Then when the customer no shows or cancels the next day I'm definitely not happy I sacrificed my personal time to take care of my promised obligations.
The solution for this problem is to get another lift but the one I need for my other bay is $8,000 and the profit on an oil change is only about $20 so I would need to do 400 just to pay for one.
I'm sure this post may upset some of my customers and I hope it doesn't cause me to lose them but the bottom line of this long post is I want people to respect my time because I respect my customers time and I do whatever I
Can to take care of all of them when they need me.
