Los Angeles Chrysler Dodge Jeep RAM

Dodge ram rt

I have never seen a car dealership that can be more negligent and careless than Los Angeles Dodge Chrysler Jeep Ram that just believes in taking your money and not providing you the complete service for which you pay. As long as you come and buy the cars from there, they will help you, else they will not even look at you. When you go for a paid service they return your car with incomplete work and in a much worse condition. This is my experience: I drive a 2019 Challenger S**t Pack which I had bought new and it went in for its second service (12K) at this dealership on 10/10/2020. I paid $400 for the service, the parts and the labor. Paying the bill was fine as long as they did the service properly. But that never happened. My car alignment was completely out and the car was very dirty when they gave it back to me. They made me pay $130 for the alignment and still could not do it properly. While giving the car for the service I requested the service advisor to please clean the car, and I was told that the car will be cleaned. But all I got was a car which looked as if a bucket of water was thrown on it and that’s it. It was promised to me that the car will be ready by 5:00pm, however I got the car at 7:30pm. This show's their tardiness. When I asked them why such a delay, I was told that they are tending to the customers who bought new cars and their cars need to be cleaned first. So either I can wait or just come back later and they can then clean my car. Just to tell you guys that I had brought the car at 11:00AM for a PAID SERVICE. After such an atrocious reply when I picked up the car at 7:30PM I was surprised that my alignment was still out. In fact now the car was now pulling to the opposite direction. I was told at the beginning by the service advisor that she is off on Sunday and Monday, so I called her on the following Tuesday 10/13/2020 when she was in and I told her about the alignment being off. She told me to bring the car on Saturday 10/17/2020 and that they will check it. When I went to them on Saturday 10/17/2020, I drove the car with a technician and he verified the complaint/issue and told me that the car was pulling towards the left. He told me that his best alignment guy was not there on 10/17/2020 and that I should be back on Tuesday 10/20/2020 at early morning leave the car with them for a day so that they can drive it and test it properly and fix it and that they will provide me with a day rental and that they will do the alignment properly and I do not need to pay for the rental. Today 10/20/2020 when I went to the service station at 7:30 AM they first took my car in and opened the Job sheet. The service advisor then told me that they will give me a rental car. She then went to another service advisor and that person came to me and told me that they did not have any rental cars for me. He first asked me from where did I buy the car from? His second question was do I have an extended warranty? And when told him that I bought the car a different dealership and I do not have extended warranty, he said that they don’t have any rental cars to give and since I don’t have an extended warranty they can’t even send me to Enterprise. Would this mean that they only help people who buy cars from them? or people who have extended warranty so that the dealership can escape their liability of the pathetic type of service they do. Well I guess they do it like that at LOS ANGELES DODGE CHRYSLER JEEP RAM. I was then told that they will call me when they have a rental car for me. They also said that they always have a rental car it's just that today they don't for the reason best known to them or rather for the reason that are not even know to them. Well if they knew that I was coming in, why could they keep a rental for the customer for their own mistake? Clearly shows their irresponsibility and tardiness. I was then told to come back on Saturday again i.e. on 1024/2020 to get this repair done. Not to forget their best alignment guy is not in on Saturday or so I was told. I will never advise anyone to go to this dealership. They just want your money and that’s it. And now at the end they just gave me my car back, wasted all my time not to forget the gas that got wasted and the extra miles that I added on my car. JUST SIMPLY DISGUSTING.

Took delivery Friday 1-17-20, already getting it dirty LOL!

ZOOM " ZOOOM " ZOOM

This place is the absolute worst! We have taken our Jeep here for service multiple times and they always make you feel like they are doing you a favor when they service it. Today was no different when we tried to turn in our lease. I called earlier today and was sent straight to voicemail. You couldn't understand the message so it was impossible to know if I would even be leaving a message for the correct person. We decided to just show up as we have done with our previous 10+ leases from other dealers. We waited over 30 minutes for someone to come help us. When he finally did the first thing out of his mouth was I am not sure we are going to take back you car to this dealer. We have to make sure we want it first. Seriously?! That's not even legit. Then he goes out to look at our low mile, perfect shape Jeep and tells me he will have to send out his used car manager to look at it to see if they want it on the lot. Again...seriously?! After waiting another 10 minutes a manager comes over and tells me that we have to wait 45 minutes for someone to get back from lunch (it's 5:30pm) to inspect the car. I informed them that I had my official inspection this morning and had my signed paperwork. He said he didn't care. He said they wanted to do their own inspection. Never have I gone through this to turn in a leased car. Obviously frustrated I told him not to bother that we would take it else where since I could tell he didn't want the car. Not that it should even be his choice. On the way out I told him there was a reason we had been there for an hour and not one person had come through the door to shop. His ignorant reply? "Well we still make a s**t ton of money." HA! Seriously? Nice pal. I hope anyone that is considering dealing with this place takes their business elsewhere. This place is a joke and has horrific customer service. Do yourself a favor and never step foot in their door.

The service person Luis..Was kind, patient and thorough...