08/07/2026
Our latest 5 star review on DealerRater is how we want your experience to be: “5 stars. Excellent experience with the Luther Mazda service department and advisor Nathaniel F!!!
I owned a 2022 Mazda CX-5 with an adaptive headlight issue cooling fan failure. It's mentioned in a TSB but my vehicle was almost 13000 miles past bumper to bumper warranty. Because the vehicle was just outside of warranty, and I've been a loyal Mazda owner, I opened a goodwill request with Mazda Corporate.
Luther Mazda service department went above and beyond throughout the process. They arranged a loaner for me because they anticipated the corporate review could take some time, and they allowed me to keep the loaner while the case was being resolved.
Ultimately, Mazda Corporate approved replacement of the entire headlight assembly, with Mazda covering everything except a $100 participation fee (would have been an almost $2500 repair out of pocket). I was extremely impressed with that resolution, particularly since the vehicle was already outside the normal warranty period.
I also want to specifically thank the Luther Mazda service team for working with Mazda Corporate and making the process easy for me. I've owned Mazdas since 2010 and this experience reinforced why I've continued to choose the brand.
Great dealership and a great service department and great automaker.
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5 stars. Excellent experience with the Luther Mazda service department and advisor Nathaniel F!!! I owned a 2022 Mazda CX-5 with an adaptive headlight issue cooling fan failure. It's mentioned in ...
