10/02/2026
Feel Good Friday: The Creative Problem Solver
I am so thrilled to tell you about our new Field Sales Rep in Phoenix, Lisa Czyznik. Although she is new to this position, she is not new to NIRVC. Lisa has been our Receptionist in Phoenix since April of last year. I ‘got to know’ Lisa because she would think of something that Phoenix could use and send an email. Or, she would reply to a request before anyone else, and her responses were always incredibly intelligent and thoughtful.
When Leigh Tiffin came on board, he issued a ‘Single Best Idea’ initiative, allowing employees to submit ideas that would improve their job, the company, the customer experience – literally anything. And Lisa submitted several very thoughtful ideas that brought her name to the forefront during some senior leadership meetings. In short, Lisa took her job as a Receptionist and magnified it well beyond.
As Leigh set out to hire a new rep to sell storage in Phoenix, Lisa was a natural fit. I’ve gotten to work with her the past couple of weeks, helping to get her set up and ready for her new role. Every communication I have with her is so delightful! She’s genuinely such a thoughtful person who cares so much about her job.
As I reached out to her team for their input, our General Sales Manager, Ryan Kline, was the first to respond. Ryan told me, “Love seeing Lisa getting recognized! Lisa has been a great addition to the Arizona team. She is great to work with, brings a great attitude to work every day, and always puts her best foot forward.”
“Every customer she interacts with leaves the conversation smiling or in a happier mood. She is always smiling, taking care of business, and making sure things get done. Lisa is very organized and detail-oriented, so you never have to worry about a task not getting completed when it is in her hands.”
“And, of course, Lisa is our coffee expert, making sure the team is always caffeinated and ready to tackle the day. She usually tells me that I need to consume less caffeine and that it's contributing to me not sleeping. Well, she needs to stop making such good coffee then! 😂”
“I am very excited to see Lisa continue to grow with NIRVC and to see her excel in her new role in Field Sales. She is definitely an asset to the team, and this recognition is well deserved. Congratulations, Lisa!”
Next up was Matthana Sanmur, our Office Manager. Matthana said, “Lisa is such an amazing addition to the team. She has such a positive aura and takes pride in everything she does and always comes to work with a smile and a great attitude. She truly cares for our customers and wants what is best for the company. She is always coming up with ideas to help elevate us as a whole; her optimistic approach is invaluable. I’m very grateful to have her on our team.”
Andre Gonzalez, our Paint & Body Manager, said that “Lisa has been an incredible asset to our location and has made a lasting impact during her time as our receptionist. From the very beginning, she has shown initiative, ownership, and a genuine desire to make things better - not just for herself, but for everyone who steps into the role after her.”
“One of the best examples of this is the initiative she took to create standardized operating procedures for many aspects of the receptionist position. By documenting processes and creating consistency, Lisa has made her own job more efficient while also leaving behind valuable tools and resources that will benefit the next person who takes on the role. That kind of forward-thinking mindset is something we truly appreciate.”
“We have been proud to have Lisa be the face of our location, greeting and taking care of every NIRVC guest who walks through our doors. She understands what the NIRVC Way means and consistently demonstrates it through her exceptional customer service, professionalism, and willingness to go above and beyond. Her customer service is truly unmatched.”
“Lisa has been a tremendous part of our team, and we’re grateful for everything she has contributed at the front desk. We’re even more excited to see her take the next step in her NIRVC journey and continue making an impact. I’m excited to see what great ideas she has for her new role.”
Tino Beltran, our General Manager in Phoenix, was the last person I heard from before I called Brett. Tino’s email said, “I remember the day we interviewed Lisa for the receptionist position. She was welcoming everyone in the lobby with a big, bright smile, and that positive energy has continued ever since she joined our Phoenix team.”
I love that even on the day she was interviewing, she was greeting everyone! I feel like that is just who Lisa is.
Tino continued, saying, “Lisa has been an incredible support to our Phoenix team. She is always happy to help anyone and does it with such a positive and energetic attitude. Our customers absolutely love her, and I constantly receive compliments about how amazing she is and how well she takes care of our guests.”
“Lisa also brings great ideas on how we can improve our dealership. She is always thinking of creative ways to promote our discounts, promotions, and events through social media, and I truly appreciate her initiative and willingness to help our dealership succeed. Lisa and her husband, Pete, have also become great friends and supporters of our team and dealership. They are always finding ways to support us, whether it’s helping with cookouts for our customers or stepping in to help with many other things. And soon, their son will be joining our Service Team! I can’t wait to have him become part of the Phoenix family. I am very happy and thankful to have Lisa on our Phoenix team. We are lucky to have you, Lisa!”
I was excited to grab Brett between meetings this afternoon to ask him about Lisa. Brett told me that one of his biggest reliefs in Phoenix was knowing that Lisa was the one to greet and take care of our customers because she makes an incredible first, second, and third impression. He said she’s always so welcoming when he visits, and then he said, “what I didn’t realize until after Leigh’s best idea initiative was that she’s a creative thinker and problem solver. You simply cannot have enough of those types of people in a company. I love that she has the ability to notice a problem, present a solution, and improve the company. That kind of attitude and innate ability will carry her far at NIRVC, and I’m so grateful she’s found a home here.”
