09/15/2026
This is why we do things the way we do. A customer brought their car in for water leaking onto the front passenger floor, and we found a clogged evaporator hose that had let water build up and soak the carpet. We walked through the whole process with photos and video, and pointed out a few other items worth addressing before winter.
Real transparency, honest work, and taking the time to explain what's going on with your vehicle. Thank you for trusting us and for sharing your experience.
Here's what they shared:
My vehicle issue: Had water leaking into my front passenger floor over the weekend. I heard water splashing as I made turns, as if water was shifting underneath that side. I called Your Mechanic Shop on Tuesday, August 8, 2026 and dropped off my car before they closed.
Resolution: Next day, Yuepheng, owner, found the issue and unclogged the Evaporator Hose. I apologize that you got soaking wet from the gush of water that came out 😅. That video of water coming out is a very good sign.
You don't want that clogged, otherwise your interior will be super wet. I had to use my shopvac to extract the water from my carpet and it must've been about 16 fluid oz, about a plastic bottle, that was sitting in my carpet.
Highlights: Yuepheng took the time to sit down and share the finding, the system that he uses is amazing because he uploaded photos and videos to show transparency that the service was performed, and indicating other issues that should be on the next service. I would not have known my front sway bar link boots were torn without him, I was missing my battery hold down, and tire rotations were performed incorrectly, and one was mounted backwards.
Overall Experience: All the years I'm taken my vehicles to get serviced, I have never had this level of transparency and meaningful conversation about my vehicles. I've gone to dealerships to medium and small shops, and they keep it brief with you about the issue of the vehicle you brought in, serviced it, and tell you the amount to pay.
Yuepheng takes time to explain the reasoning behind the issues, how it can lead to future problems, how it should normally perform, and makes it simple to understand. In my case, I learned that my evaporator SHOULD drain any excess water out so that it doesn't build up water and ruin my interior. With winter coming, that water will freeze up and who knows what else could have been damaged.
For those who are afraid to be taken advantage of because you may have little knowledge about your vehicle, I fully support Your Mechanic Shop and Yuepheng to take care of you. Was it worth the cost, absolutely. Sometimes money isn't the main issue, but the integrity and honest work. Your Mechanic Shop hands down is what you're looking for and I look forward to continue to support him and his business.
We're grateful for reviews like this. It's exactly the kind of trust we set out to build when we started this shop.
The actual video sent to the client.
