09/24/2026
!!We Are Hiring!!
Front Counter Assistant for Auto Repair Shop
Job Description Below
We are a fast paced shop, great work culture and we work 4 1/2 days a week, and no weekends!! Apply in person, on our website https://hoppsautomotive.com/careers/ or e-mail resume to [email protected].
Job Description: Front Counter Assistant
Reports to: Service Advisor / Manager
Hours: Full-Time
Purpose & Objective:
The Front Counter Assistant’s role is to ensure clients get great service by being the “backbone” of the repair shop office.
Job Responsibilities and Duties:
● Customer Service
o Answer incoming phone calls
o Monitor CRM, Social Media, E-Mail, Chat Etc. and respond accordingly.
o Accounts receivable processing
● Customer Vehicle Intake:
o Schedule customer time slots in our shop management system.
o Check in customers and gather all pertinent customer information
o Create repair orders
o Set customer expectations
● Work Order Routing And Dispatching
o Route work orders to technicians
o Dispatch work orders for inspection
● Parts Control
o Order parts and supplies
o Receive and verify parts and supplies
o Manage parts returns
● Quality Control
o Independent quality check
o Confirm vehicle is ready
● Vehicle Delivery
o Call customer when vehicle is complete
o Deliver vehicle
o Collect Payment
Qualifications:
● Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position.
● Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. Must possess good attention to detail and organizational skill.
● Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
● Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form.
● Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
● Physical Demands:
○ Must be able to lift more than 15lbs without assistance
○ Must be able to get into and out of various vehicles without assistance.
○ Must be able to drive a motor vehicle with passengers.
O Must have a good driving record and insurable
O Must be able to pass a background check
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Hopps Automotive and Towing is a top-rated provider of Auto Repair & Towing in Keene TX. Call us today for fast & friendly service!
